The order was delivered very late and there was no explanation as to why or when it would arrive. I had to order this item from another supplier as it was not provided in time. It eventually arrived... See more
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Needed something bespoke and last minute. Had a brief conversation with Dave who really knows his stuff. The item was made better than I imagined and at a great cost. Will definitely be coming bac... See more
Company replied
Great customer service! My delivery turned up from the courier damaged. After I reported it via the email address, Buyventilation called back apologised and offered to send the broken items to... See more
Company replied
Absolutely fantastic service! Ordered but never received due to courier possibly losing it (but not admitting to it). Received a call from Buyventilation and they sent out another one which was receiv... See more
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Company details
Written by the company
Welcome to Buy Ventilation - Your Premier Source for Innovative Ventilation Solutions At Buy Ventilation, located in the heart of Middlesbrough at Infinity House, Sotherby Road, TS3 8BT, we specialise in providing top-tier ventilation products that cater to the diverse needs of building contractors and home improvement enthusiasts alike. As an industry leader, our commitment is to enhance indoor air quality and energy efficiency across residential and commercial spaces. What We Offer Our extensive product range includes everything from high-quality duct fittings with seals, robust stainless steel ducts, to versatile flexible ducting. Each product is selected to ensure reliability, durability, and performance. We understand that the right ventilation is crucial for maintaining optimal air quality and building safety, which is why our inventory reflects only the best in the market. Customised Solutions We pride ourselves on offering customised solutions that fit specific customer needs. Whether you are looking for straightforward residential installations or complex commercial systems, Buy Ventilation is equipped to provide expert advice and tailored options. Our solutions are designed to be flexible and adaptable, meeting the stringent requirements of modern building standards. Expertise and Experience With years of industry experience, our team at Buy Ventilation brings a depth of knowledge that sets us apart. We are not just retailers; we are experts passionate about improving air quality and energy efficiency. Our staff are well-trained to offer guidance and support throughout the selection and installation processes, ensuring that every purchase is seamless and every installation successful. Technology and Innovation Leveraging the latest in ventilation technology, Buy Ventilation stays at the forefront of the industry. Our online store integrates the newest eCommerce technologies to provide a smooth and secure shopping experience. With detailed product descriptions, customer reviews, and easy navigation, finding and purchasing the right ventilation system has never been easier. Customer-Centric Approach Customer satisfaction is at the core of everything we do. We believe in building long-lasting relationships with our clients by providing exceptional service and support. From detailed consultations to after-sales service, our team is dedicated to ensuring satisfaction in every interaction. Fast and Reliable Delivery Understanding the importance of timely delivery, Buy Ventilation offers efficient shipping options across the UK. Our logistics are streamlined to ensure that your order arrives on time and in perfect condition, helping you meet project deadlines and start enjoying better air quality sooner. Engagement and Community We are active in our community, engaging with customers through various channels and providing insightful content about ventilation and building health. Our blog and social media platforms serve as resources for the latest updates, DIY tips, and industry news. Why Choose Buy Ventilation? Wide range of high-quality products Customised solutions for diverse needs Expert advice and in-depth industry knowledge Latest technology for an enhanced shopping experience Commitment to customer satisfaction and excellent service Efficient delivery and reliable logistics At Buy Ventilation, we are dedicated to setting new standards in the ventilation product market. Visit our website at https://buyventilation.co.uk/ to explore our products and learn more about how we can assist you with your ventilation needs. Experience the difference with us — where quality air is just a breath away!
Contact info
Infinity House Sotherby Road , TS3 8BT, Middlesbrough, United Kingdom
- 01642 065 047
- sales@buyventilation.co.uk
- buyventilation.co.uk
4.1
Great
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Aladdin's Cave of ducting
Aladdin's Cave of ducting, great range of PVC ducting accessories for our awkward cooker hood vent run. Good service, returns processed promptly
March 27, 2025
Excellent customer service
Quick delivery
An item came damaged but the customer service was excellent, replaced the item no problem.
Very happy with the item
Would buy from this company again and recommend them 100%
February 27, 2025
Reply from Buyventilation
Thank you for your lovely review, Joanne!
We are sorry to hear one of your items arrived damaged, but we are really glad our team could sort it quickly for you.
It is great to know you are happy with the product and the service you received. We truly appreciate your recommendation and look forward to helping you again in the future.
Warm regards,
Buy Ventilation Customer Care Team
Excellent place and people
Needed something bespoke and last minute. Had a brief conversation with Dave who really knows his stuff. The item was made better than I imagined and at a great cost.
Will definitely be coming back for other bits.
Wrote by a member of staff working here as requested by management!
February 27, 2025
Unprompted review
Reply from Buyventilation
Thank you for the brilliant review!
We are so pleased we could help you out with your last-minute request. Dave will be chuffed to hear your feedback—he takes real pride in getting things right.
It is great to know the finished product exceeded your expectations. We look forward to welcoming you back for anything else you might need.
Warm regards,
Buy Ventilation Customer Care Team
Great customer service
Great customer service!
My delivery turned up from the courier damaged. After I reported it via the email address, Buyventilation called back apologised and offered to send the broken items to me via a next day delivery service.
Great customer-first approach. Will definitely buy from them again !
February 24, 2025
Reply from Buyventilation
Thank you for your kind review, Mike!
We are really sorry again that your delivery arrived damaged, but we are pleased we could get it sorted quickly for you.
We always aim to put our customers first, so it is great to know you felt looked after. We truly appreciate your understanding and look forward to helping you again in the future.
Warm regards,
Buy Ventilation Customer Care Team
Reply from Buyventilation
Thank you for your kind words A. Vesey
We really appreciate you taking the time from your day to leave us a review and we are delighted to hear you experienced excellent service.
We always aim to maintain high standards and your feedback reaffirms our efforts.
We look forward to serving you again...hopefully in the near future!
Warm regards,
Buy Ventilation Customer Care Team
Order was just as requested
Order was just as requested. Good quality. Fast delivery. Many thanks.
January 7, 2025
Reply from Buyventilation
Thank you for your positive review Anthony!
We are delighted to hear that your order arrived just as requested, with the quality and speed you expected.
Your satisfaction is our top priority, and we are thrilled we could deliver on that promise.
Many thanks for choosing Buy Ventilation and we look forward to serving you again in the future.
Warm regards,
Buy Ventilation Customer Care Team
Had to wait several days for delivery
Had to wait several days for delivery. Item not exactly as photo.
November 26, 2024
Reply from Buyventilation
Thank you for sharing your feedback Stephen.
We sincerly apologise for the wait and also for the discrepancy with the product image.
We strive for transparency and speed in all our deliveries and we regret we missed the mark this time. Please contact us at sales@buyinsulation.co.uk so we can make this right for you.
We value your business and hope to resolve this to your satisfaction.
Warm regards,
Buy Ventilation Customer Care Team
5star service got what was ordered but…
5star service got what was ordered but not as quick as my dog could eat a bone
November 26, 2024
Reply from Buyventilation
Thank you for your review Mr White!
We are pleased you rated our service five stars, although we hear you on the speed...it seems we are not quite as fast as your dog with a bone, but we will try again next time!
We appreciate your business and humour, and we look forward to hopefully serving you again in the near future.
We look forward to impressing you on your next order.
Warm regards,
Buy Ventilation Customer Care Team
Reply from Buyventilation
Thank you for taking the time to leave us such positive feedback David!
We are pleased to know you think so highly of our company and appreciated our helpful, efficient service.
It's always encouraging to hear directly from our customers. We are here whenever you need us again!
Warm regards,
Buy Ventilation Customer Care Team
Reply from Buyventilation
Hi Gary,
We sincerely apologise for the inconvenience you experienced when trying to obtain your VAT invoice. Due to an unexpected technical issue, we were not receiving your emails, and we understand how frustrating this must have been.
We are glad to confirm that we have since resolved the issue and successfully provided you with the requested VAT invoice. Customer service is extremely important to us, and we always strive to address any problems as quickly as possible.
Your feedback is invaluable and has highlighted an area where we can improve our service. We are committed to learning from this experience to ensure such issues do not happen again in the future.
If there is anything more we can do to further rectify the situation or assist you in any way, please do not hesitate to get in touch. We hope you will give us another opportunity to demonstrate the high standards we aim to deliver.
Thank you for bringing this to our attention.
Kind regards,
Buy Ventilation
Customer Care Team
Good service
Good service.... ordered a bespoke product, they made it to spec and the cost was reasonable
August 29, 2024
Reply from Buyventilation
Hi Andrew, thank you for taking the time to leave us such a great review, we thank you for your business and should you need anything else in the future please let us know.
Buy Ventilation
Customer Care Team
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