Buyer Beware. Products were not as listed in auction description. 2 items were broken and one was curoded; even though all 3 were listed as "appears new'. One bin came with incorrect parts. They do ha... See more
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Buyer Beware. I just bought a destroyed defective heater from the guys. Because I was traveling, I tried to return a few days outside their not so generous 7 day window. They refused! I im stuck with... See more
I've made only a handful of purchases and 3 of the items were marked as 'appears new' despite clear signs of use/wear or item didn't work or have all the parts. Otherwise, website is easy to use (thou... See more
Grifen and Merida are amazing at buywonder. I’ve been coming to buy wonder for over a year now and I feel like I’ve grown a bond with both. Great customer service and so kind.
2.3
Poor
23 reviews
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Buyer beware !!
Buyer beware !!! Company advertises: "Meticulous inspection by our staff" This is bullshit!!! I purchased a 240V compressor, I had to hire an electrician to install which put it beyond the 7 day window for return and the compressor did NOT work. I contacted Bywander for a refund at day 8 and they won't honor a refund stating it's beyond their 7 day policy. Problem here is Bywander did NOT meticulously inspect the compressor and sold it as a piece of JUNK! The worst customer service I have ever experienced!
March 30, 2026
Unprompted review
Mini-split scam?
I had been bidding on ductless/minisplit hvac system for my customer for a few weeks. I finally won a complete 12k heat pump and inverter system that "appears new". At pickup, it was just the indoor head/inverter - no heat pump/outdoor unit. After much arguing, explaining, frustration, I accepted a refund. My refund actually proved that my purchase was for the complete system - Sarah just kept saying "sorry, it was described incorrectly, there's nothing I can do", even though they said the heat pump portion was, in fact, there in the warehouse. According to the dock guys (2 of them), they guaranteed that no customer has received the entire system as advertised and they are all being returned. I see today, they are still listing these for auction, knowing that it is totally false advertising!?
I drove my pickup a total of 326 miles at 10 mpg specifically to pick up this mini split system. The other items would easily have fit in the saddlebag if a motorcycle. The fuel alone cost me triple than my car wiuld have. Not to mention a full day off work, and the loss of the job. As an HVAC contractor, owner/operator, I'm easily out $3k+ over the whole ordeal.
March 5, 2026
Unprompted review
Buywander in Portland Oregon …
My Buywander location is in Portland Oregon.. All their employees are very friendly and helpful. But I wanted to give a Shoutout to Mo.. that oversee the employees.. She is an amazing! And Leah that is out talking to all the shoppers and getting them checked in. Always has a smile on her face.. And then there is Josh that brings out the carts and carts of products..Another employee that is friendly and professional.. even after continuing pushing heavy carts and delivering them to your car..He running a 100 mph! They are so appreciated.. for their hard work!
December 23, 2025
Unprompted review
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