BuyyourBeanBags 

I ordered through this company on 28th February. I enquired about my order on 2nd April as I had been told that the company guaranteed delivery within 4 weeks. The representative (who signs off as bybb!) told me that the order was fully processed for dispatch and I should get delivery information soon.

I wrote again 12th April as I hadnt ever recieved dispatch information. The reply stated that as far was they were aware it (the beanbag) had been delivered before easter! I was told in this email that they would arrange to send out another beanbag that week.

I asked to be sent delivery information once the item was dispatched, and the staff member said that there was an issue whereby a full batch of beanbags have been mislaid in transit. So here I am almost 8 weeks after ordering with no beanbag and no idea if I will ever really get one!

Ordered on a Groupon voucher 12 weeks ago. After 22 emails back and forth still no beanbag despite repeated promises from this company that it was 1) out of stock on the fabric 2)awaiting dispatch but there was a backlog 3)dispatched but don't know when where or how????? And silence ever since. Haven't answered last 2 emails and phone goes to answer phone so not even getting the rude person though I wish I could I could give then more than there moneys worth back. Was tempted to visit the company but instead passed it to family member who is barrister who has now contacted watchdog. Anyone reading this do not deal with these con merchants - or do so at your peril. Abominable service. Never had worse!

To be fair, I left a rather scathing review of buyyourbeanbags.co.uk here the other day (the reply is below). SInce then I have received an email to say that my beanbag is out for delivery, then one to say what day it would be delivered and even which hour.

The beanbag itself is quality, I really like it. I just wish that I wouldn't have had the delays but feel that this certainly isn't the norm and delivery is usually much quicker. All in all if I knew how long it would take for the beanbag to arrive and knew what i would be like when it arrived, I would order again. 4 stars which would have been 5 had the delivery been within the initial 6 week timescale.

Appauling service. I ordered mine about 9 weeks ago. Still nothing. Noone will tell me anything but it will be with me soon just wait another week. Was quoted 3-6 weeks but still nothing but excuses. Not very helpful on the refund front either. Cant tell me when it will be sent other than its in the warehouse waiting to go on the delivery truck. Must be 1 big warehouse if its still sat at the bottom of the pile waiting. I will be reporting to trading standards if i do not recieve it soon. Woman on customer services was also very rude and shouting at me for getting frustrated with the delays. NOT HAPPY!

These guys taken an order from groupon to supply around 50,000 bean bags because another company never did so! Way back in November 2011

buyyourbeanbags.co.uk KNEW they could not also fufill all these either but are happy to charge £12.99 for delivery due in 4 weeks but when you phone them they tell you tell it will take 6weeks?

AVOID THESE GUYS AT ALL COSTS ITS NOT WORTH THE HASSLE.

They have bad customer service who SHOUT and hangup on the phone then pass you a "manager" "RAYMOND" but a check on the company name confirms he is a director - I would say these guys are going to fold soon so urge everyone to stay clear.

very good company to deal with.fast and proffesional after dealing with groupon and the infurn saga since nov.very good customer service.thank you

Ordered Big bertha Bean bag, delivery arrived 3-4 weeks as stated, with informed delivery and 1 hour time slot helped.

Bean bag is wonderful, beans come seperate but its easy to pour beans into the bag, zip it up, very comfy, very pleased

Be careful with this company. They will send a faulty item and then ignore requests for replacement. Goods were faulty within hours (split seam) and they flatly refuse to replace the bag and beans. You wait for ages for the bag (so don't order if for a special occasion) and then get shoddy service. Spend your money elsewhere.

I ordered a Big Berta through Groupon. Hey it's ok. I'd recommend it if your looking for a bean bag. Only time will tell how it stands the test of time but first impressions are that it is a quality product.

When they first appeared on groupon my youngest son didn't want one. Now need to go through the groupon pain again to get him one.

The company were one of the better groupon companies to deal with. They sent occasional update emails to let me know they had Mott forgotten about us as Bertha did take 6 weeks to arrive.

The fact I'm going through the groupon pain again for another speaks for itself. If you are looking for a bean bag, this is probably what you've been looking for from a company that knows how to do bean bags.