Buzz bingo is amazing. The staff make it the place to be. Special mentions need to go to the following staff members at Buzz Kingsbury Road Donna, Laura, Kallum, Claire, Shirley & Nicole - what a team... See more
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Wow buzz over 30% neg reviews! You can not promote gambling at the same time as asking people if they can afford to do it"Safer gambling proof of income policy" On the same night i was handed a l... See more
Company replied
We had the party package was wicked. Decorated table with balloons, party poppers & confetti. Also got free box chocolates & a bottle of fizz. Food was lovely we got 2 free pizzas with chips & onion r... See more
Company replied
We have been going to Kingsbury road Buzz bingo for many years now, we love it there! Great atmosphere and especially lovely staff, always happy to help. Only small gripe is food could be improved ho... See more
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Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
973 Kingsbury Road, B24 9QB, Birmingham, United Kingdom
- 1213822882
4.3
Excellent
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Buzz Bingo - Birmingham Kingsbury Road
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Birmingham Kingsbury Road. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Enjoyable evening out with friends
Enjoyable evening out with friends
October 17, 2025
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Good evening,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Sarah,
Thank you so much for your fantastic review!
We're thrilled to hear that you had a fun night out at Buzz Bingo Kingsbury Road.
It's always our goal to provide an enjoyable experience for our guests, and your feedback lets us know we're on the right track.
We look forward to welcoming you back for more exciting bingo nights!
Best regards,
Mark
Customer Review Team
Great
Always have a great time at the bingo only ho once a month now food is lovely staff are brilliant 👏
September 10, 2025
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Bobbie Lou,
Thank you so much for your wonderful review! We're thrilled to hear that you always have a great time with us at Buzz Bingo Kingsbury Road. It's fantastic to know that you enjoy our food and find our staff brilliant. We truly appreciate your kind words and your continued visits, even if it's just once a month. We look forward to welcoming you back for more fun and bingo soon!
Best regards,
Mark
Customer Reviews Team
It's a really good evenings…
It's a really good evenings entertainment the staff are so friendly helpful keep the good work up
August 22, 2025
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Customer,
Thank you for your wonderful feedback!
We're thrilled to hear that you enjoyed your evening with us and found our staff to be friendly and helpful.
Your kind words motivate us to keep up the good work.
We look forward to welcoming you back for more fun and entertainment at Buzz Bingo Kingsbury Road soon!
Kind regards,
Mark
Customer Reviews Team
Staff always very friendly and pleasant…
Staff always very friendly and pleasant make you feel welcome when ur on your own
August 16, 2025
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hello Consumer,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that our staff made you feel welcome and comfortable, especially when visiting on your own. Providing a friendly and pleasant atmosphere is important to us, and your positive comments are greatly appreciated.
We hope to see you again soon at Buzz Bingo Kingsbury Road for more enjoyable experiences.
If there's anything else we can do to enhance your visits, please let us know.
Kind regards,
Mark
Customer Reviews Team
Frienfleu staff
July 17, 2025
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Adrian,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Birmingham Kingsbury Road. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
The bingo itself was a good night but…
The bingo itself was a good night but we wasn’t made aware that the car parking was now being charged. We ended up with a £60 fine off buzz bingo for this. There were no notices visible and we wasn’t informed by anyone, even though we had said we hadn’t been there for years!!
May 31, 2025
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi there Lorraine,
Thank you for your review, I am sorry to hear of any car parking fine received following your visit to our Kingsbury Road club.
Please be assured this is something we can look into and request cancellation if we are able to.
Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as phone, email and live chat which are all outlined on our 'Contact Us' page.
Kind Regards,
Tia
Customer Reviews Team
Party package
We had the party package was wicked. Decorated table with balloons, party poppers & confetti. Also got free box chocolates & a bottle of fizz. Food was lovely we got 2 free pizzas with chips & onion rings & staff are amazing.
April 18, 2025
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Brogan,
Thank you for your review.
It's great to hear you have been enjoying your time with us in the Kingsbury Road club.
We pride ourselves on providing a friendly community for all of our players and going above and beyond wherever we can, I am delighted to hear this was the case and your party package met your expectations.
I will ensure to pass your lovely comments over to the team in club.
Good luck for any future visits!
Kind regards,
Tia
Customer Reviews Team
Excellent
Really Friendly people in the group and love the games. Winnings online are not as frequent as the halls. £310 I have deposited so far and won £0 but got to keep trying :)
March 13, 2025
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi there,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our bingo games and chatting with other players! It is always lovely to have a win, but I am glad to hear the site also offers that social aspect for you.
I will pass on your comments and good luck on the site.
Kind regards
Tia
Customer Reviews Team
Always a good time
Always a good time, especially if we win. Bingo Beats on Saturday night is such a laugh. Laura and Donna and the regulars make it a great night.
February 15, 2025
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Helen,
Thank you so much for your fantastic review!
We're thrilled to hear that you had such a great time at Buzz Bingo Kingsbury Road.
It's wonderful to know that you enjoyed our Saturday evening event and congratulations on your win!
We can't wait to welcome you back for more fun and excitement!
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Joe,
I hope you are well.
Thank you for taking the time to leave a review.
Good or bad, we always use these to try to improve our services that we provide.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Olivia
Customer Reviews Team
We have been going to Kingsbury road…
We have been going to Kingsbury road Buzz bingo for many years now, we love it there! Great atmosphere and especially lovely staff, always happy to help.
Only small gripe is food could be improved however, takes too long. We miss the canteen they used to have.
December 15, 2024
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Claire,
Thank you for your review of our Birmingham Kingsbury Road club.
It's wonderful to hear that you had such a positive experience. Our Club team take pride in how friendly and welcoming our staff are, and it's wonderful to know their efforts contribute to creating such a positive atmosphere. I'm sorry to hear of the wait times for the food. We truly appreciate you waiting and I’ll be sure to share your feedback with the team in the club.
I sincerely hope you continue to visit, and I wish you all the best moving forward at Buzz Bingo!
Kinds regards,
Claire
Customer Reviews Team
Wow buzz over 30% neg reviews
Wow buzz over 30% neg reviews! You can not promote gambling at the same time as asking people if they can afford to do it"Safer gambling proof of income policy"
On the same night i was handed a letter from the safer gaming team i was handed a cash match fruit machine voucher!
Buzz group are nothing like old Gala you only have to look at their turnover in relation to other bingo outlets.. they are killing their loyal customer's.
28 yrs bingo player ive never won a jackpot.. doesn't make me a good money launderer does it!.
Very invasive request by a Draconian company.
September 7, 2024
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Carl, I hope you're well. Thank you for taking the time to leave us a review for our Kingsbury Club. Unfortunately, I'm unable to provide you with account-specific information or advise further however whilst we encourage safer gambling this does not always negate a customer's eligibility to receive promotions. If you wish to discuss your account or concerns further please complete a contact form under our 'Contact Us' page found on BuzzBingo.com. I'm sorry to hear you've not won a jackpot, I can assure you that we operate using a random number generator for all of our games including bingo. With gambling there is no guarantee you will win back what you deposit, unfortunately. Kind regards Claire, Customer Reviews Team
Love the bingo just think money it cost…
Love the bingo just think money it cost is hight for pay put you spend £20 on hold decent board to get £10 and £20 house
August 1, 2024
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Val,
I hope you are well.
Thank you for taking the time to leave us a review for our Birmingham Kingsbury Road Club.
I’ll ensure to pass this feedback over to the team within the club. I’m sorry to hear your frustration regarding the pricing within the club. We try to offer a variety of bonus games and packages to allow more choice for our customers however weather and visitors can affect the prize amounts provided in the club.
We will continue to work hard to produce the best prize money possible for our loyal and new customers.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Overall it’s a great night out pleasant…
Overall it’s a great night out pleasant staff good atmosphere but since they have changed the milk to a creamer the drinks are awful
July 10, 2024
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi there,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Kingsbury Road. I will pass this feedback over to the team.
I'm sorry to hear of your disappointment regarding some of our soft drinks! I will pass this onto the relevant team to review.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
The staff are truly a blessing here…
The staff are truly a blessing here Espically the desk staff made mine and my friends night run so smoothly making sure we knew what we were doing and even coming over to see how we were getting on during the night
June 7, 2024
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi there,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Kinsbury Road. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Buzz bingo is amazing
Buzz bingo is amazing. The staff make it the place to be. Special mentions need to go to the following staff members at Buzz Kingsbury Road Donna, Laura, Kallum, Claire, Shirley & Nicole - what a team these people really make it what it is such an enjoyable and fun experience. Mel
April 27, 2024
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Melissa,
I hope you are well.
Thank you for taking the time to leave us a review for our Birmingham Kingsbury Road Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your positive experience in the club. We pride ourselves on the outstanding customer service our staff provide.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
I ♥️ going to Kingsbury price is…
I ♥️ going to Kingsbury price is reasonable and the staff is very good
April 5, 2024
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Carol,
I hope you are well.
Thank you for taking the time to leave us a review for our Kingsbury Road Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear you appreciate the pricing within the club. We try to offer a variety of bonus games and packages to allow more choice for our customers.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Always have a great night
Always have a great night, staff very friendly and helpful.
Love Bingo beats with Laura and Donna and Donnas jingle gets everyone up dancing, having fun.
Would highly recommend.
March 30, 2024
Unprompted review
Reply from Buzz Bingo - Birmingham Kingsbury Road
Hi Wayne,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Kingsbury Road, we always try to ensure every session is fun and entertaining. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
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