The club is going downhill fast, there are barely any customers in the hall, some of the staff are so difficult to find when you need them. The food is expensive and was baked up and some of it burnt.... See more
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I really enjoy going to bingo at Crawley , most of the staff are really nice . The winnings aren’t always the same so that’s not so great , but I always enjoy my evening
Company replied
The staff are fantastic! They are friendly and helpful and always make us feel welcome. It really makes it a good experience
Company replied
The premises shut at 12 but bar shuts at 10.15 that was a good.. Spent an hour in the que to get drinks..so missed out on like 5 games of bingo.
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 2 , Kingsgate, Queensway, RH10 1EN, Crawley, United Kingdom
- 1293533366
3.6
Average
10 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Poor experience - Crawley club
You have to wait for food ordered for over an hour and it still didn’t arrive ! This is unreasonable time especially when you have let staff know your location especially one being Staff and the other being a manager. They made up all excuses without no apologies !
When it comes to prize money, they reduce it when you get there and also do not reduce the price of the touchpads injunction with reducing prize money !
August 24, 2025
Unprompted review
Reply from Buzz Bingo - Crawley
Hi Remona,
Thank you for sharing your feedback with us.
We're truly sorry to hear about your experience with the delay in receiving your food order and the issues regarding prize money; all prize money is based on estimated ticket sales unless it's guaranteed.
This is not the level of service we strive to provide, and we apologise for any inconvenience caused.
Your comments are important to us, and we will give this feedback to our team to determine where we can make improvements.
We appreciate your patience and hope to provide you with a better experience in the future.
Kind regards,
Mark
Customer Reviews Team
The staff are fantastic
The staff are fantastic! They are friendly and helpful and always make us feel welcome.
It really makes it a good experience
May 23, 2025
Unprompted review
Reply from Buzz Bingo - Crawley
Hi Becky,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Crawley club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
The club is going downhill fast
The club is going downhill fast, there are barely any customers in the hall, some of the staff are so difficult to find when you need them. The food is expensive and was baked up and some of it burnt. It’s nothing like it used to be, the club has changed so much over the years and definitely not for the better
December 15, 2024
Unprompted review
Reply from Buzz Bingo - Crawley
Hi there Georgina,
I hope you are well.
Thank you for taking the time to leave a review of our Crawley Club. I am sorry to hear of your experience in our club.
We pride ourselves on always providing the best customer service to our customers. We're sorry to hear that this wasn't your experience during your visit and I'm sorry to hear that this wasn't your experience during your visit.
We always aim to provide high-quality meals at a fair price. If, during your visit, you're unhappy with the food provided please speak to a member of our management team who will aim to provide an immediate resolution for you.
If you have further comments or experiences you wish to inform us of please use our contact form found under the ‘Help’ section of our website and we can investigate these further for you.
Kind Regards
Claire
Customer Reviews Team
Reply from Buzz Bingo - Crawley
Hi Aelwen,
I hope you are well.
Thank you for taking the time to leave us a review for our Crawley Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience. We pride ourselves on the outstanding customer service our staff provide in the club.
Kinds regards,
Olivia
Customer Reviews Team
I really enjoy going to bingo at…
I really enjoy going to bingo at Crawley , most of the staff are really nice . The winnings aren’t always the same so that’s not so great , but I always enjoy my evening
June 28, 2024
Unprompted review
Reply from Buzz Bingo - Crawley
Hi Renita,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Crawley. I will pass this feedback over to the team. Good or bad, we take all feedback on board to offer a better service in future.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Love buzz bingo friendly staff nice…
Love buzz bingo friendly staff nice environment value for money
April 4, 2024
Unprompted review
Reply from Buzz Bingo - Crawley
Hi Alice,
I hope you are well.
Thank you for taking the time to leave us a review for our Crawley Club.
I’ll ensure to pass this feedback over to the team within club. I’m glad you find our pricing good; we will always commit to providing the best Bingo at the best price!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
The premises shut at 12 but bar shuts…
The premises shut at 12 but bar shuts at 10.15 that was a good..
Spent an hour in the que to get drinks..so missed out on like 5 games of bingo.
March 14, 2024
Reply from Buzz Bingo - Crawley
Hi there Kerry,
I hope you are well.
Thank you for taking the time to leave a review.
I am sorry to hear your experience within our Crawley club did not meet your expectations, we will always try to provide an inclusive experience for all of our customers.
I am sorry to hear you did not receive this. I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
No heating.
No heating.
Hardly any staff
No in house party extra games
November 28, 2023
Unprompted review
Reply from Buzz Bingo - Crawley
Hi Susan,
Thank you for your review.
I am sorry there appears to be an issue with the heating and I will pass this and your other comments onto the relevant departments to look into.
Thank you for taking the time to leave a review, we appreciate your feedback and will use this to help provide a better customer experience.
Kind regards,
Buzz Bingo Customer Service
Fabulous Fun
Fun, friendly staff and management and of course the chance to win big whilst tucking into great food and drink.
November 19, 2023
Unprompted review
Reply from Buzz Bingo - Crawley
Hi Maria-linda,
It is great to hear you are enjoying Buzz Bingo Crawley .I will pass this amazing feedback to the team.
I wish you luck on your next visit and thank you for taking the time to leave your review.
Kind regards
Buzz Bingo Customer Service
Always a great experience
October 26, 2023
Reply from Buzz Bingo - Crawley
Hi Kerry,
I hope you are well.
It is lovely to hear you are enjoying playing with us here at Buzz Bingo, the feedback on our service is always appreciated.
I hope you continue to enjoy our site and wish you the best of luck!
Kind regards
Buzz Bingo Customer Service
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