Great place to enjoy with friends or family. Staff are super friendly and always very helpful. It has a really nice atmosphere, food and drink is available too. Lots of comfortable seating, wheelchair... See more
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Everyone is very friendly and helpful. Made to feel welcome and treated with respect. Any questions are always answered as well and as helpful as they can be. It's the only place that I can honestly s... See more
Company replied
Most of the staff are brilliant friendly. Made to feel welcome. I go almost every lunchtime 😋. It's a great atmosphere a lovely place to make bingo friends. Staff know everyone's name. I know most of... See more
Company replied
The worst slot site a have ever played stay away online they never give you wins put over a 1000 pound on and only win 1 pound back wot a joke they definitely do some think to they games need be inve... See more
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Victoria Road, ST4 2HX, Stoke-on-trent, United Kingdom
- 1782848400
4.2
Great
20 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Buzz Bingo - Fenton
Hi Steve,
I hope you're well. Thank you for taking the time to leave us a review for our Fenton club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Nice experience
Everyone is very friendly and helpful. Made to feel welcome and treated with respect. Any questions are always answered as well and as helpful as they can be. It's the only place that I can honestly say, I really like every single member of staff.
October 12, 2025
Reply from Buzz Bingo - Fenton
Hi Jo,
Thank you so much for your wonderful review! We're thrilled to hear that you feel welcomed and respected by our team at Buzz Bingo Fenton.
It's fantastic to know that our staff has made such a positive impression on you and that you enjoy your visits with us. We truly appreciate your kind words and look forward to seeing you again soon for more fun and games!
Best regards,
Mark
Customer Review Team
Not enough staff
I enjoy the game but there's never enough staff on. Don't have freebie nights so the place is full then not have enough staff to serve at the bar. I ordered drinks on the iPad and still waited 35 minutes to get them.
September 19, 2025
Unprompted review
Reply from Buzz Bingo - Fenton
Hi there Elizabeth,
I hope you are well.
Thank you for taking the time to leave a review.
I am sorry to hear your experience within our Fenton club did not meet your expectations, we will always try to provide an inclusive experience for all of our customers.
Whilst situations do occur which can influence staffing levels beyond our control, our club team do work their hardest to ensure every player is catered to.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
Great place to go with friends or family
Great place to enjoy with friends or family. Staff are super friendly and always very helpful. It has a really nice atmosphere, food and drink is available too. Lots of comfortable seating, wheelchair friendly. There's plenty of choices if you fancy a go on the slot machines. Ample parking and lots of offers/discounts either through the post or via email. Great prizes too if you're lucky enough to win! A great night or afternoon out.
August 20, 2025
Unprompted review
Reply from Buzz Bingo - Fenton
Hello Michelle,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a great time at Buzz Bingo Fenton.
It's fantastic to know that you enjoyed the atmosphere, found our staff friendly and helpful, and appreciated the variety of amenities we offer.
We strive to make our venue accessible and enjoyable for everyone, so your feedback about the seating and wheelchair accessibility is greatly appreciated.
We're also glad you took advantage of our offers and discounts.
We look forward to welcoming you back for another fun-filled visit soon!
Kind regards,
Mark
Customer Reviews Team
Most of the staff are brilliant…
Most of the staff are brilliant friendly. Made to feel welcome. I go almost every lunchtime 😋. It's a great atmosphere a lovely place to make bingo friends. Staff know everyone's name. I know most of the Staffs families through chatting. They are all a part of my life and many more customers.
August 22, 2025
Unprompted review
Reply from Buzz Bingo - Fenton
Hello Viv,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you feel welcome and enjoy the friendly atmosphere at Buzz Bingo Fenton.
It's fantastic to know that our staff have made such a positive impact and that you've formed connections with both them and other bingo enthusiasts.
We truly value your visits and look forward to many more enjoyable lunchtimes together.
If there's anything we can do to make your experience even better, please let us know. See you soon!
Kind regards,
Mark
Customer Reviews Team
Offers
Friendly staff a fantastic manager Alan hope your sending him back
June 14, 2025
Unprompted review
Reply from Buzz Bingo - Fenton
Hi Sylvia,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Fenton. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
I’m very happy As I love Buzz Bingo.
I’m very happy As I love Buzz Bingo.
March 22, 2025
Unprompted review
Reply from Buzz Bingo - Fenton
Hi Sophi,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Fenton. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Absolutely amazing place great staff…
Absolutely amazing place great staff fab times playing bingo or going to the events I love it x
January 5, 2025
Unprompted review
Reply from Buzz Bingo - Fenton
Good afternoon Marie,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Fenton club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Great evening out always enjoy thank you
January 15, 2025
Unprompted review
Reply from Buzz Bingo - Fenton
Hi Jackie,
I hope you're well. Thank you for taking the time to leave us a review for our Fenton.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
The staff are all great at Fenton they…
The staff are all great at Fenton they are all friendly and keen to help anyone that needs it even when some of the customers arent nice to them at the end of the session they work really hard too clean the club ready for the next one people should be encouraged more to clean there own mess up maybe
September 22, 2024
Unprompted review
Reply from Buzz Bingo - Fenton
Hi Mal,
I hope you are well.
Thank you for taking the time to leave us a review for our Fenton Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience.
We pride ourselves on the outstanding customer service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
They crack on they haven't heard you…
They crack on they haven't heard you shout and yet other customers said I shouted loud and clear. Food is taking ages to come out or missing meals. I will give Fenton a miss from now on hardly win and when I did cracked onhe didn't hear me. Robbing gets.
May 27, 2024
Unprompted review
Reply from Buzz Bingo - Fenton
Good morning Julie,
Thank you for taking the time to leave us a review regarding your visit to Fenton.
I am sorry to hear of your issues from last night. Unfortunately, I am unable to assist with this via TrustPilot. Could you please reach out to our Customer Services team who can see if there is anything they can do to assist further.
Kind regards,
Richard
Customer Reviews Team
So easy
Don't normally win but with it being a £1000 a house went early 5 30 to get electronic and won 😃😃
April 7, 2024
Unprompted review
Reply from Buzz Bingo - Fenton
Good afternoon Maureen,
Congratulations on your fantastic win.
It's great to hear such good news and thank you for taking the time to leave your review.
Happy spending and here's to your next win!
Kind regards,
Richard
Customer Reviews Team
Reply from Buzz Bingo - Fenton
Good morning Shaun,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Fenton. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
I wanted advice why after being given…
I wanted advice why after being given £2 bonus for scratch card in my local club and was invalid your customer service team acted quickly in rectifying this
February 9, 2024
Reply from Buzz Bingo - Fenton
Hi Jackie,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, our team do try to resolve any issue as quickly as we can.
Good luck on the site.
Kind regards,
Tia
Customer Reviews Team
All the staff go above and beyond
All the staff go above and beyond, great atmosphere! Really nice to be recognised as a regular. Hats off to all of you here at Fenton!
January 3, 2024
Unprompted review
Reply from Buzz Bingo - Fenton
Hi there Amy,
I hope you are well.
Thank you for taking the time to leave your review after visiting our Fenton club! Our club teams do try as hard as possible to create a friendly and comfortable atmosphere within our clubs.
I am sure they will be delighted to hear of your comments!
I hope any future visits are nothing but enjoyable and best of luck.
Kind regards
Tia
Customer Reviews Team
Reply from Buzz Bingo - Fenton
Good evening June,
I hope you are well.
It is lovely to hear you are enjoying our Fenton club and find there is also a social aspect to your visits! We do love to bring our players together and create that community feel.
Thank you for taking the time to leave us a review regarding your experience, we value any and all feedback!
I hope you experience nothing but further enjoyment on any future visits with us!
Kind regards
Tia
Customer Reviews Team
Absolutely amazing.
Absolutely amazing.. lifts you up when you are feeling down. Such a good team and thoroughly enjoy being on chat and on live bingo 😁
June 20, 2023
Reply from Buzz Bingo - Fenton
Hi there!
Thank you for taking the time to leave Buzz a review!
I am so happy to hear that you are enjoying our Bingo Rooms! The team are continuously working hard to provide a fun and exciting atmosphere! Your review has certainly helped lift us up too! I will pass along your feedback to the team.
Happy playing and I wish you the best of luck!
Buzz Bingo Customer Service
The worst slot site a have ever played…
The worst slot site a have ever played stay away online they never give you wins put over a 1000 pound on and only win 1 pound back wot a joke they definitely do some think to they games need be investigated for scamming ppl so wrong
August 9, 2022
Unprompted review
Bingo
Brilliant place to go staff really helpful my wife is disabled and couldn't wish for better service can't recommend it enough 👍
May 30, 2022
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