I enjoy buzz bingo and the atmosphere at Ipswich. Sometimes I feel other customers are treated more than others. An example of this is fruit machine area. You are ment to be offered drinks and treats... See more
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Good Customer Service. Fast connection and was told exactly what I needed to do to resolve my query.
Company replied
I only used to go in the afternoons, then the prices went up and the prizes stayed low, except on occasional special days when prizes were higher
Company replied
Went for my birthday with four friends, have to say the staff were really lovely, there was a little mix up but it was all sorted. Thanks to all of the staff at buzz bingo Ipswich
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Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
3, Orwell Retail Park, Ranelagh Road, IP2 0AQ, Ipswich, United Kingdom
- 1473230400
3.6
Average
17 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Went for second visit at Ipswich club
Went for second visit at Ipswich club, was under the impression that we would get the bingo and food offer again. Asked us to produce booklets which we were not given in the first place! Very cold and just ignored us when we asked if we could do anything. Walked out!
Had £4.20 in my club account and asked for a refund by email to customer service. Went back and forth with them saying they needed I. D to verify the account but apparently they couldn't use my driving licence as they already had it!?!? Had to send a utility bill and got the refund. Ipswich DID NOT ask for two forms of I. D when we joined.
TERRIBLE SERVICE
December 15, 2025
Unprompted review
Reply from Buzz Bingo - Ipswich
Good afternoon,
I hope you're well. Thank you for taking the time to leave us a review for our Ipswich Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
I enjoy buzz bingo and the atmosphere…
I enjoy buzz bingo and the atmosphere at Ipswich. Sometimes I feel other customers are treated more than others. An example of this is fruit machine area. You are ment to be offered drinks and treats but sometimes myself and others are missed out as host are chatting/having banter for a long time. Each member should feel valued I personally have been going there for over 25 years so think that's long enough. Most staff are lovely but few spoil it.
December 13, 2025
Reply from Buzz Bingo - Ipswich
Hello,
Thank you for taking the time to share your feedback and for being a loyal visitor to Buzz Bingo and The Slots Room Ipswich for over 25 years.
We're thrilled to hear that you enjoy the atmosphere and appreciate your kind words about our staff. We apologise for any instances where you felt overlooked, especially in the fruit machine area.
Your experience is important to us, and we want every guest to feel valued and appreciated. We'll certainly address this with our team to ensure that all customers receive the attention they deserve.
Thank you once again for your feedback and for being such a valued member of our community. We look forward to welcoming you back soon.
Best regards,
Mark
Customer Reviews Team
Reply from Buzz Bingo - Ipswich
Hi Eileen,
I hope you're well. Thank you for taking the time to leave us a review for our Ipswich.
I am delighted to hear you have had a five-star experience with us in the club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
As a newbie its hard to follow and very…
As a newbie its hard to follow and very confussing
June 12, 2025
Reply from Buzz Bingo - Ipswich
Hi there Kev,
I hope you’re well.
I am sorry to hear of any issues navigating your games with us, we would never want this to be the case.
Please do reach out to our Customer Services team at any point who would be more than happy to prove you with some assistance hopefully making your time with us more comfortable and enjoyable.
We are contactable through a variety of methods which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve the service we provide.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo - Ipswich
Good afternoon Susan,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Ipswich club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Always very friendly and helpful staff.
February 16, 2025
Unprompted review
Reply from Buzz Bingo - Ipswich
Hello Dawn,
Thank you so much for taking the time to share your experience with us!
We're thrilled to hear that you had a good time at Buzz Bingo Ipswich. Your positive feedback and perfect rating mean a lot to our team, and we're delighted to know that we could provide you with an enjoyable evening.
We look forward to welcoming you back for more fun and excitement soon. If there's anything specific you'd like to see or any suggestions you have, feel free to let us know via the contact us page on the website.
Kind regards,
Tia
Customer Reviews Team
Good Customer Service
Good Customer Service. Fast connection and was told exactly what I needed to do to resolve my query.
February 8, 2025
Reply from Buzz Bingo - Ipswich
Hi Vicky,
Thank you for your review of Buzz Bingo.
We always try to ensure we foster a friendly and helpful atmosphere for all of our attending customers, both in the club and online!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck!
Kind regards
Mark
Customer Reviews Team
Went for my birthday with four friends
Went for my birthday with four friends, have to say the staff were really lovely, there was a little mix up but it was all sorted. Thanks to all of the staff at buzz bingo Ipswich
January 15, 2025
Unprompted review
Reply from Buzz Bingo - Ipswich
Hi there Nell,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Ipswich. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Cheaper prices and higher prizes
I only used to go in the afternoons, then the prices went up and the prizes stayed low, except on occasional special days when prizes were higher
June 5, 2024
Unprompted review
Reply from Buzz Bingo - Ipswich
Good morning Dennis,
I hope you are well.
Thank you for taking the time to leave a review for our Ipswich club.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Richard
Customer Reviews Team
Lovely staff and lovely people very…
Lovely staff and lovely people very friendly and the food is great
September 29, 2024
Unprompted review
Reply from Buzz Bingo - Ipswich
Hi Susan,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Ipswich. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Rip off
£3 for greasy chips and a hot dog.
£9 (almost) for a tiny jacket potato and small amouths of finally.
Absolutely nothing for people with medical dietary requirements unless you pay a lot of money.
But also I'm not allowed to bring my own food in which I can eat.
Will still with club3000 from now on
September 5, 2024
Unprompted review
Reply from Buzz Bingo - Ipswich
Good morning Claire,
Thank you for your review regarding the menu at Ipswich.
I am sorry to hear of your dissatisfaction regarding the pricing and options available to you. I will certainly pass this feedback over to the relevant team.
I do apologise but I hope you continue to enjoy your time with us!
Kind regards,
Richard
Customer Reviews Team
Reply from Buzz Bingo - Ipswich
Hi Christine,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Ipswich. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
The staff are all very nice and it is…
The staff are all very nice and it is always a enjoyable evening
June 5, 2024
Unprompted review
Reply from Buzz Bingo - Ipswich
Good morning Nikki,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Ipswich. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Reply from Buzz Bingo - Ipswich
Good morning Sarah,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Ipswich. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
It's nice to meet old faces you haven't…
It's nice to meet old faces you haven't seen for a long time atmustohare is very good
March 1, 2024
Unprompted review
Reply from Buzz Bingo - Ipswich
Good morning Gwendalyn,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Ipswich. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
It very easy to yous
November 23, 2023
Reply from Buzz Bingo - Ipswich
Hi Carl,
Thank you for taking the time to leave us a review!
It’s great to hear that you are finding the website easy to use and look around, I do hope you continue to enjoy your tine with us!
Kind regards
Buzz Bingo Customer Service
Very disappointed today at Ipswich buzz bingo
We go to buzz bingo every Sunday with our dad who is hard of hearing, with no notice, buzz bingo had decided to turn off all coin operating displays in the middle of the tables which displays the numbers called out. For someone who relys on this heavily to be able to play. Also people don't want to all move to screens, you have the generation who like paper and who like to play the slots on the boards. Very disappointed today and oud dad won't now be returning sadly.
November 19, 2023
Unprompted review
Reply from Buzz Bingo - Ipswich
Hi Joanne,
We are sorry this has affected your Father's visit. We do still operate repeater screens all around the hall but thank you for bringing this to our attention and we will make sure your feedback is past onto the relevant department.
Thank you for taking the time to leave your review.
Kind regards
Buzz Bingo Customer Service.
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