Joint today after not going for years,went with 2 freinds 1 of them play bingo a lot.it was very fast but the worse part was the clarity of the link up.missed many numbers and it was so fast you didn'... See more
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Staff always friendly but on some occasions the queue for purchases of tickets and electronics can be really slow elsewise all good
Company replied
Great night out. Large modern looking club with friendly staff, lots of different bingo books to play. Tasty good value food & drink - which all arrived quickly. The Mainstage caller really made the e... See more
Always an enjoyable evening. I do feel that as a regular Sunday bingo person, we do not get as many offers and good deals as other days. The other thing that had been a problem over the last couple of... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
6 Charles Cross, PL4 0BA, Plymouth, United Kingdom
- 1752228712
3.6
Average
19 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not good had to ring for someone twice to cometo the bar
Joint today after not going for years,went with 2 freinds 1 of them play bingo a lot.it was very fast but the worse part was the clarity of the link up.missed many numbers and it was so fast you didn't have time to check the telly.i assume you have a loop system, if you have it made no difference to the clarity.when the in house caller was calling it was much better although still fast but you could hear what numbers was being called.cood job the food was free as it was disgusting.did sig up but won't be going again.yhere was about 20 people in the whole hall,and I can see why.it was always packed when I used to go regular.this will not be a regular apperance
October 31, 2025
Unprompted review
Reply from Buzz Bingo - Plymouth
Hello Lyn,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that your recent visit didn't meet your expectations. We understand the importance of having a clear and enjoyable bingo experience, and we apologise for any issues with the clarity and speed of the game.
Your comments about the link-up system and the food quality are valuable to us, and we will address these concerns with our team to improve our services.
We appreciate your feedback and hope you might consider giving us another chance in the future.
Your insights are crucial in helping us enhance the experience for all our guests.
Kind regards,
Mark
Customer Reviews Team
Staff always friendly but on some…
Staff always friendly but on some occasions the queue for purchases of tickets and electronics can be really slow elsewise all good
October 17, 2025
Reply from Buzz Bingo - Plymouth
Good Afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Plymouth. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Nice and quiet relaxed game of bingo …
Nice and quiet relaxed game of bingo place needs a little up dating lovely food
August 22, 2025
Unprompted review
Reply from Buzz Bingo - Plymouth
Hi Janet,
Thank you for your wonderful feedback!
We're thrilled to hear that you enjoyed a nice and relaxed game of bingo with us.
It's great to know that you loved the food as well. We appreciate your suggestion about updating the place and will certainly give feedback to the relevant team.
We look forward to welcoming you back for more enjoyable experiences at Buzz Bingo and The Slots Room Plymouth!
Kind regards,
Mark
Customer Reviews Team
The staff were very helpful and threw…
The staff were very helpful and threw themselves into the pride event. Also the entertainment was excellent.
July 12, 2025
Unprompted review
Reply from Buzz Bingo - Plymouth
Hi Mike,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Plymouth club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Do not pay over the top to play bingo !
For the amount you pay to play bingo is high to the prize money being paid out ! If you go afternoons its £5 a line £10 for two lines and £20 / £25 for the house ! And this is for all the 8 games they play. The first two are linked up and no one from Plymouth wins. And we do find its he same old people winning all the time !
July 3, 2025
Unprompted review
Reply from Buzz Bingo - Plymouth
Hi Francesca,
I hope you're well. Thank you for taking the time to leave us a review for our Plymouth Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Always an enjoyable evening
Always an enjoyable evening. I do feel that as a regular Sunday bingo person, we do not get as many offers and good deals as other days. The other thing that had been a problem over the last couple of weeks is the ladies toilets, often very smelly.
May 11, 2025
Unprompted review
Reply from Buzz Bingo - Plymouth
Good afternoon,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Olivia
Customer Reviews Team
Visited plymouth buzz not been in ages
Visited plymouth buzz not been in ages
Was dissapointed didn't have my card and man on the door not very welcoming and happy then went to get bingo books amd as I hadn't been for a long time was unsure what I wanted the lady was not very welcoming amd not helpful at all just pointed to a board didn't tell me what was what so unsure what I got bingo started amd I didn't have that game so was sat doing nothing very expensive for 18 tickets not a very good experience at then coffee machine didn't work the girl on the bar was the only nice one not an experience I would use on another time as time I got the train from exeter ended up an expensive day
May 10, 2025
Unprompted review
Reply from Buzz Bingo - Plymouth
Hello Anom,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent visit to Buzz Bingo Plymouth didn't meet your expectations. It's important to us that our guests feel welcomed and supported, and it sounds like we fell short during your visit.
We apologise for any inconvenience you experienced with our staff and the bingo book selection process. We understand how important it is to have clear guidance, especially if you haven't visited in a while. Your comments will be shared with our team to ensure we improve our service and provide a more welcoming atmosphere for all our guests.
We're also sorry to hear about the issues with the coffee machine and the overall cost of your visit. We appreciate your feedback and will look into these matters to enhance the experience for future visitors.
Thank you again for your review, and we hope you'll consider giving us another chance in the future.
Best regards,
Olivia
Customer reviews team
Great experience
Always a good experience in the club or online chatting with the team and playing bingo! 💖
April 18, 2025
Reply from Buzz Bingo - Plymouth
Hi there Annie,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying your time in club and with our Hosts & Chat Stars, they work really hard to ensure they give a great experience.
I will pass on your comments and good luck on the site.
Kind regards
Tia
Customer Reviews Team
Friendly team
November 22, 2024
Unprompted review
Reply from Buzz Bingo - Plymouth
Good morning Louise,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Plymouth. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Went yesterday to get my bingo card
Went yesterday to get my bingo card, the woman at reception was extremely rude to my mother pushing my 3 month old next to me. Shouting no kids allowed. It’s freezing outside and she wouldn’t even let her stand in the doorway. Her attitude was disgusting. My first time coming here and it has put me off. There’s a nicer way to speak to people. The lady upstairs in the main hall along with the manager were lovely though. I’ll make sure I pass this on as we often have big staff nights out and so won’t be coming here with that attitude.
October 29, 2024
Unprompted review
Reply from Buzz Bingo - Plymouth
Hi Milly,
I hope you are well.
Thank you for taking the time to leave a review for our Plymouth Club.
I'm am sorry to hear of your experience and interactions with our staff members. We pride ourselves on always providing the best customer service to our customers, it is disappointing to hear you did not experience this during your visit.
If you wish to provide specific feedback regarding your experience please use our contact form found under the ‘Help’ and 'Contact Us' section of our website.
Kind Regards
Claire
Customer Reviews Team
Great friendly staff
Great friendly staff, great atmosphere and really good games.
October 18, 2024
Unprompted review
Reply from Buzz Bingo - Plymouth
Good morning Stephen,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Plymouth. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Reply from Buzz Bingo - Plymouth
Hi Gemma,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Plymouth. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
MY first experience with buzz bingo…
MY first experience with buzz bingo and definitely my last .Worse bingo hall Ever run by bunch amateurs didn't have clue what they where doing so making up as they went along . Staff and people very noisy during games .so all in all not very good experience. Will not go again absolutely shocking
June 1, 2024
Unprompted review
Reply from Buzz Bingo - Plymouth
Good afternoon Anna,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Plymouth club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
It’s a great night out playing bingo…
It’s a great night out playing bingo for a laugh.❤️
April 19, 2024
Unprompted review
Reply from Buzz Bingo - Plymouth
Hi Tracey,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Plymouth. I will pass this feedback over to the team.
I hope you continue to enjoy Buzz Bingo and continue to laugh lotts in our club!
Kind regards
Claire
Customer Reviews Team
Staff were amazing
Staff were amazing
Price really good
Lovely friendly atmosphere
May 3, 2024
Unprompted review
Reply from Buzz Bingo - Plymouth
Hi there Janet,
Thank you for taking the time to leave your review.
It’s great to hear you are enjoying your time with us in our Plymouth Club!
We always will strive to provide the best experience possible for our players and I am glad to hear this seemed to be the case.
Best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Decline in standard at Gala
I have been going to Ply.outh Derrys Cross Gala for over 20 years and I have seen a decline in all.aspects of the club. The decor is dated, the food standard is poor, staff look scruffy and never in a uniform but always friendly, the winnings are very low, the charges of the packages are.now very expensive in comparison to what is being offered as winnings... 5 per line..10 per house and 100 per house is quite often what is being offered , all in house games in between main stage Bingo are 95% a £1 per board, alot of nationals for very poor winnings where historically the nationals were upto 100k, then dropped to approx 5k and now 10 per line, 20 per 2 lines and either 50 or 100 per house. It saddens me to see this decline
February 28, 2024
Unprompted review
Reply from Buzz Bingo - Plymouth
Good morning Julie,
Thank you for your review. Good or bad, we take all feedback on board to offer a better service in future.
I am sorry to hear that you feel the standards at the Plymouth club are slipping after all these years.
With regards to the staff, I can certainly raise this with the management team as all members of staff should be in uniform so they are easily identifiable to assist our players. However, I am glad to hear you are happy with them in how they assist and act.
Unfortunately, for your pricing concerns, these are always subject to change on the night and as I am sure you can understand, we are still a business and our prices/prizes will increase/decrease over the years.
I do hope you continue to visit and I wish you the best of luck!
Kinds regards,
Richard
Customer Reviews Team
Great atmosphere & great fun
Great atmosphere & great fun! Helpful & friendly staff! Very clean & tidy!
February 18, 2024
Reply from Buzz Bingo - Plymouth
Hi there,
I hope you are well.
It is great to hear you are enjoying Buzz Bingo Plymouth, I will pass this amazing feedback to the team.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit.
Kind regards
Tia
Customer Reviews Team
Great night out
Great night out. Large modern looking club with friendly staff, lots of different bingo books to play. Tasty good value food & drink - which all arrived quickly. The Mainstage caller really made the evening fun, interacting with players throughout the night. Will definitely be back.
September 1, 2022
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