Nice people at Stafford always helpful food good too if you would like a snack enjoyable evening
Company replied
Location
Switch locationUnit 10 Queensville Retail Park, Silkmore Lane, ST17 4SU Stafford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is a two part review. The five stars goes to the customer service I received from Natalie the assistant manger at the Stafford club. She helped me re-activate my club account after I had... See more
Company replied
Why is it you have posters everywhere in club and on line to be gamble aware yet Stafford club lets the same individuals night in night out sit and play and reserve 5 and 6 slot machines at a time?? T... See more
Company replied
Staff are very welcoming and friendly. The club has a happy atmosphere. Don't win very often but that's just my luck. Good selection of food and drink and a nice slots area.
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 10 Queensville Retail Park, Silkmore Lane, ST17 4SU, Stafford, United Kingdom
- 1785229080
4.3
Excellent
13 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleasant evening out…
Nice people at Stafford always helpful food good too if you would like a snack enjoyable evening
December 12, 2025
Reply from Buzz Bingo - Stafford
Hi Rosalyn,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Stafford. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
This is a two part review
This is a two part review. The five stars goes to the customer service I received from Natalie the assistant manger at the Stafford club. She helped me re-activate my club account after I had excluded from online play some years ago. It took some effort but we got there in the end. This was my first time playing with Buzz.
Very friendly and welcoming all staff were present and nice. It makes you wanna go back.
I also won a little £15 which was more than I ever won at Mecca
The only thing I was a bit shocked about and this has absolutely nothing to do with the staff. It’s the facility, especially the toilets. These look like they’ve been there for years and the taps have hard limescale on indicating the age of them.
Definitely 1 ⭐️ for the toilets
I look forward to playing next time.
November 23, 2025
Unprompted review
Reply from Buzz Bingo - Stafford
Good afternoon,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Stafford club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Staff are very welcoming and friendly
Staff are very welcoming and friendly. The club has a happy atmosphere. Don't win very often but that's just my luck. Good selection of food and drink and a nice slots area.
June 19, 2025
Unprompted review
Reply from Buzz Bingo - Stafford
Hi there Dave,
Thank you for your review.
It is great to hear you are enjoying Buzz Bingo Stafford. I will pass this feedback over to the team. I am sure they will love to hear your comments!
It is always lovely to have a win, but I am glad to hear the club also offers that social aspect for you.
Best of luck for any future visits!
Kind regards
Tia
Customer Reviews Team
Reply from Buzz Bingo - Stafford
Hi Jenny,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Stafford club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Stafford
Hi Cindy,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Stafford. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Value for money
Staff very welcoming nice atmosphere in bingo think I enjoy Thursday best Stacy is lovly
March 27, 2025
Unprompted review
Reply from Buzz Bingo - Stafford
Good evening Elaine,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Stafford club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Great staff great managment always…
Great staff great managment always there to help nothings too much trouble
September 28, 2024
Unprompted review
Reply from Buzz Bingo - Stafford
Good afternoon Kerry,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Stafford. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Unfair
Why is it you have posters everywhere in club and on line to be gamble aware yet Stafford club lets the same individuals night in night out sit and play and reserve 5 and 6 slot machines at a time?? This is every night not a one off! This is definitely not being gamble aware!! This needs addressing or further reporting
June 1, 2024
Unprompted review
Reply from Buzz Bingo - Stafford
Good morning Taz,
Thank you for taking time to leave us a review.
Unfortunately, I am unable to look into this issue via TrustPilot. Could you please give our Customer Services team a call? You can reach them on 0808 169 1459 Monday to Sunday, 10am to 8pm, and they can look into this further.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Really good fun full of laughing and…
Really good fun full of laughing and bingo
May 3, 2024
Unprompted review
Reply from Buzz Bingo - Stafford
Hi Francesca,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Stafford. I will pass this feedback over to the team. We will always try to encourage a fun and lively atmosphere within our clubs.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Fun at buzz bingo
We always have fun at buzz bingo staff are friendly and accommodating
April 28, 2024
Unprompted review
Reply from Buzz Bingo - Stafford
Hi Emma,
I hope you are well.
Thank you for taking the time to leave us a review for our Stafford Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience in the club. We pride ourselves on the outstanding customer service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Fun and friendly club
Nice and friendly staff, cheap food and drinks, lots of offers on the fruit machines, lovely looking club, what's not to like
March 1, 2024
Unprompted review
Reply from Buzz Bingo - Stafford
Good morning Beverley,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Stafford. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
NEVER EVER WASTE YOUR MONEY OR TIME…
NEVER EVER WASTE YOUR MONEY OR TIME GOING TO BUZZ BINGO AT STRATFORD.
My mother and I were having a mother and daughter day and decided to spread the afternoon there.
My mother played both the machine and books. She won both a line and a full house, but the machine was faulty and they did not give her, her winnings. WILL NEVER GO BACK. SHUT THIS PLACE DOWN.
We have been playing BINGO for over 45 years and never had such a bad experience. This place needs to be investigated, as one of the staff even tried to steal her mobile phone. NEVER GO THERE!!!!!!@
February 17, 2024
Unprompted review
Reply from Buzz Bingo - Stafford
Good afternoon Lavinia,
I am sorry to hear of your experience at our Stafford club.
Please give our Customer Services team a call to discuss these issues further. You can reach them on their freephone number 0808 169 1459, where one of the team will be able to talk you through your account further. We are open 10am till 8pm 7 days a week.
Again, I am sorry to hear of your experience.
Kind regards,
Richard
Customer Reviews Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.