Good prize money but expensive for machine. My machine ran out of battery and the club staff said there wasn't anymore. I missed one if the games and had to stand up whilst my machine was on charge.... See more
Company replied
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See what reviewers are saying
Touch pad prices gone up, prize money is the same, not value for money, food potions are smaller price gone up, did not receive birthday card or offers from buzz bingo 2024
Company replied
The centre is understaffed Bar was closed until after 6pm machine not working waited ages for online orders some of the staff are very rude no names being mentioned Machines were fine although a l... See more
Company replied
Great club and friendly atmosphere and the staff are great they have the time to talk to you and ask how we have been
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
341-351 High Street, E15 4QZ, London, United Kingdom
- 2085341208
3.0
Average
5 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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No Staff at Buzz Stratford…
No Staff at Buzz Stratford either quein or always wait wait wait for anything..
July 11, 2024
Unprompted review
Reply from Buzz Bingo - Stratford
Hi Rick,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience with our ques. We will always try to provide an inclusive and timely experience for all attending customers to our clubs; I'm sorry to hear you did not receive this treatment. I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Claire
Customer Reviews Team
PRICES
Touch pad prices gone up, prize money is the same, not value for money, food potions are smaller price gone up, did not receive birthday card or offers from buzz bingo 2024
May 2, 2024
Unprompted review
Reply from Buzz Bingo - Stratford
Hi Linda,
I hope you are well.
Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Please be aware some pricing will increase naturally with inflation and rising operation costs however we do try to ensure all pricing is affordable with a range of pricing provided to allow a larger selection of options for customer to choose from.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Claire
Customer Reviews Team
Good prize money but expensive for…
Good prize money but expensive for machine.
My machine ran out of battery and the club staff said there wasn't anymore. I missed one if the games and had to stand up whilst my machine was on charge. The area was in the lounge that was very loud and full of people. Very disappointed.
April 7, 2024
Unprompted review
Reply from Buzz Bingo - Stratford
Hi there Jane,
I hope you are well.
Thank you for taking the time to leave a review.
I am sorry to hear your experience within our Stratford club did not meet your expectations, we will always try to provide an inclusive experience for all of our customers.
I am sorry to hear you did not receive this. I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
Great club and friendly atmosphere and…
Great club and friendly atmosphere and the staff are great they have the time to talk to you and ask how we have been
January 25, 2024
Unprompted review
Reply from Buzz Bingo - Stratford
Good morning Jennie,
I hope you are well.
It is great to hear you are enjoying Buzz Bingo Stratford. I will pass this feedback to the team.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit.
Kind regards,
Richard
Customer Reviews Team
The centre is understaffed
The centre is understaffed
Bar was closed until after 6pm machine not working waited ages for online orders some of the staff are very rude no names being mentioned
Machines were fine although a lot out of order and switched off
November 26, 2023
Unprompted review
Reply from Buzz Bingo - Stratford
Hi Harriet,
Thank you for taking the time to leave your. I am sorry you had a poor experience at our Stratford Club. Your comments will be raised to the relevant department.
I do hope your next visit will be more enjoyable.
Kind regards,
Buzz Bingo Customer Service
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