It's so similar to online same players win
Company replied
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See what reviewers are saying
Been going to this bingo hall since it opened as the Gala, Staff are lovely and friendly, food has always been great and it's value for money, only downfall is sometimes the hall is absolutely freezin... See more
Company replied
The staff at Buzz bingo Sunderland are excellent and very friendly, one of the staff Susan is retiring very soon and she has been a credit to your company and should be rewarded for her loyalty.
Company replied
Friendly staff, a good pace when calling out the numbers, not too fast, clean and plenty of seating
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Pallion New Road, SR4 6UA, Sunderland, United Kingdom
- 1915640700
4.1
Great
14 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Buzz Bingo - Sunderland
Hi Stephen,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially lose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Olivia
Customer Reviews Team
Decent prize money
good value for money lots of offers on . Food is nice. Pleasant atmosphere prize money is decent .
August 22, 2025
Unprompted review
Reply from Buzz Bingo - Sunderland
Hi Donna,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you enjoyed the value for money and the variety of offers we have. It's great to know that you found our food nice and appreciated the pleasant atmosphere.
We're also glad that the prize money met your expectations. Your positive review means a lot to us, and we look forward to welcoming you back to Buzz Bingo Sunderland soon!
Kind regards,
Mark
Customer Reviews Team
Love buzz bingo mark and Jon are very…
Love buzz bingo mark and Jon are very helpful , credit to your company
October 22, 2024
Unprompted review
Reply from Buzz Bingo - Sunderland
Good morning Paula,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Sunderland. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Great staff always a good atmosphere in…
Great staff always a good atmosphere in club . A good night out
October 16, 2024
Unprompted review
Reply from Buzz Bingo - Sunderland
Good morning,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Sunderland. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Reply from Buzz Bingo - Sunderland
Good evening Lynn,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Sunderland. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Loyal customer
Been going to this bingo hall since it opened as the Gala, Staff are lovely and friendly, food has always been great and it's value for money, only downfall is sometimes the hall is absolutely freezing x
July 28, 2024
Unprompted review
Reply from Buzz Bingo - Sunderland
Hi Julie,
I hope you are well.
Thank you for taking the time to leave us a review for our Sunderland Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience in the club. We pride ourselves on the outstanding customer service our staff provide in the club.
Our clubs heating systems are remotely controlled and monitored through a Building Energy Management System via our 3rd party energy partners to ensure our clubs are maintained at a level of 21c. As with most companies during the energy crisis we are doing everything we can to reduce our consumption and maintain a comfortable environment for our customers which includes turning down our heating before and after sessions, keeping doors closed and keeping temperatures between 18c and 21c in line with government advice
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Excellent staff
The staff at Buzz bingo Sunderland are excellent and very friendly, one of the staff Susan is retiring very soon and she has been a credit to your company and should be rewarded for her loyalty.
July 4, 2024
Unprompted review
Reply from Buzz Bingo - Sunderland
Hi Chris,
I hope you are well.
Thank you for taking the time to leave us a review for our Sunderland Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience in the club. We pride ourselves on the outstanding customer service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
I love a game of bingo especially at…
I love a game of bingo especially at Buzz
July 2, 2024
Unprompted review
Reply from Buzz Bingo - Sunderland
Hi Kim,
Thank you for your review of our Sunderland club.
We always try to ensure our players have the most enjoyable time with us!
I do hope you continue to visit and I wish you the best of luck!
Kinds regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo - Sunderland
Hi there,
I hope you are well.
Thank you for taking the time to leave us a review and congratulations on your win!
It is great to hear you are enjoying Buzz Bingo Sunderland. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Lovely staff mark the manager is very…
Lovely staff mark the manager is very helpful couldn't ask for a better manager
July 3, 2024
Unprompted review
Reply from Buzz Bingo - Sunderland
Hi Sid,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Sunderland. I will pass this feedback over to the management team; I'm glad to hear you've had such a positive experience in our Sunderland Club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Reply from Buzz Bingo - Sunderland
Good morning Denise,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Sunderland. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Great venue with wonderful staff.
March 1, 2024
Unprompted review
Reply from Buzz Bingo - Sunderland
Good morning Jim,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Sunderland. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Friendly staff
Friendly staff, a good pace when calling out the numbers, not too fast, clean and plenty of seating
June 13, 2022
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