Blackwater Aquatics Reviews 283

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the fish, noting their health, vibrancy, and unique characteristics upon arrival. Many people highlight the excellent delivery service, emphasizing the secure and well-insulated packaging, which ensures the fish arrive in great condition, even with overnight shipping. The ordering process is frequently described as smooth and efficient, and the staff is commended for their helpfulness and knowledge. However, some customers were dissatisfied with shipping delays or issues with order accuracy, such as receiving incorrect fish or experiencing a lack of communication regarding shipping dates. A few other people also felt that some fish arrived in poor health, with issues like discoloration or lethargy, and in some cases, without a heat pack during winter shipments.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the health and vitality of the fish... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently report that the fish arrive... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping, with some... See more

Order

People report positive experiences with their orders. Many consumers praise the fast shipping, careful... See more

Staff

Consumers consistently find the staff to be helpful and knowledgeable. Many reviewers praise specific staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shipping was delayed due to cold weather but the fish arrived promptly once they were finally sent. Both fish I ordered arrived in good condition and have since colored up wonderfully. Solid experienc... See more

Rated 5 out of 5 stars

I ordered a "LP" premium quality wild Betta antuta from BWAquatics and had a great experience. I chose UPS Next Day Air, and the fish arrived quickly, healthy, and very well packaged with RFID tracki... See more

Rated 5 out of 5 stars

Honestly, the prices from start to finish is great. Purchasing fish online can be tricky with lots of potential for things to go wrong. Ordering process is clear, timeline was fast, shipping informati... See more

Rated 5 out of 5 stars

Ordered a breeding pair of Betta antuta. They shipped out and made it to me safely overnight. The fish were immediately lively and explorative. Rich was really helpful during the shippin... See more


Company details

  1. Aquarium Shop

Written by the company

We maintain and distribute rare wild type bettas and other uncommon blackwater fishes and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Both fish healthy

Ordered a pair of wild Imblis bettas, they came in healthy and without illness. The female Imblis took food quickly and the male took a few days to take to food. Both are doing fantastic.

April 30, 2024
Rated 5 out of 5 stars

Excellent Betta's

Excellent Betta's! We received two pairs of Betta's from BWAquatics and they arrived in excellent condition. Both pairs within a week started to breed and produce fry. We currently have around 9 fry from the 2nd batch of eggs in one tank, and the other tank is in progress. Excellent Betta's!

March 27, 2024
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Reply from Blackwater Aquatics

Thanks for the great review. Awesome to hear that they are breeding. I wonder if it's from all the blackworms we been feeding them lol. The weather is also warming up so that's also a trigger for breeding.

Rated 5 out of 5 stars

Will be a life long customer for sure

Will be a life long customer for sure! Absolutely can not say enough about this place. The fish always come in healthy and quick !

April 9, 2024
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Reply from Blackwater Aquatics

Thank you for the great review! We're ready to send you more fish! haha.

Rated 5 out of 5 stars

An absolutely wonderful experience

Absolutely wonderful experience from start to end. I was looking for something very specific, and they went above and beyond to help me! After I had ordered, Anh sent photos of various fish I could then choose from to fit my specific desires. Once I picked her out, they sent her out soon afterwards. She arrived very well packaged (with some bonus stickers!), and she is healthy and an absolute stunner. I am extremely happy with this entire experience and have already recommended BWAquatics to friends!

April 9, 2024
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Reply from Blackwater Aquatics

Thanks for the review and the recommendations! Shhh on the photos, we can't have everyone asking us for photos haha JK. We try our best to take photos when we have time. Glad you are happy with the fish. That's the most important part.

Rated 5 out of 5 stars

Amazing seller

Amazing seller! Fish are very healthy and reasonably priced.

March 31, 2024
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Reply from Blackwater Aquatics

Thanks for the review Jacob! Hope you spoil them more than we did.

Rated 4 out of 5 stars

Betta Channoides

Nice rare wild betta and arrived alive. But, required 2 weeks quarantine period before add to community tank. It's best used their medicated water bagged with the fish as long it's still work. Otherwise, you will need to find other medication for quarantine to replace the water. You can purchase velvet medication on their website. Shipping practices needed improvement.

March 7, 2024
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Reply from Blackwater Aquatics

Thanks for the helpful feedback Howard. We're always looking for ways to improve our shipping. If you have any suggestions, feel free to contact us anytime.

Rated 5 out of 5 stars

Great experience

Reasonable price, fish as described, order shipped responsibly. Livestock arrived safely as promised.

March 20, 2024
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Reply from Blackwater Aquatics

Thanks for the great review! Glad everything went smoothly and the fish are happy and healthy!

Rated 5 out of 5 stars

Quality Bettas and great shipping!

My fish came in with great health. Heat pack was correctly added and it still retain heat upon opening the box. Another successful purchase and thank you Henry for the beautiful Macrostoma pair. Thanks again for answering my questions.

February 21, 2024
Rated 5 out of 5 stars

Thank you Blackwater Aquatics!

I was very happy to have received a refund - I’m assuming for shipping; and to consolidate both my orders into one single order. I’m also excited about the fish inventory and look forward to purchasing more fish in the future - I have never seen such a wonderful array of Wild Bettas being offered for sale. Thank you for the wonderful experience and I look forward to buying more fish!

February 27, 2024
Rated 5 out of 5 stars

Fish came in a little cold ~65F but…

Fish came in a little cold ~65F but still active. I ordered three pairs two of them came individually bagged and labeled which I appreciate. They were a little shy at first some of them still are but no signs of disease they all look healthy and are eating the live and frozen food I'm giving them.

February 12, 2024
Rated 5 out of 5 stars

Betta Channoides Pair

I bought a pair of betta channoides and they arrived in perfect condition! The male has coloured up beautifully and they've already bred with eachother. I highly recommend these guys for all of your wild betta needs

February 8, 2024

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