Blackwater Aquatics Reviews 283

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that the fish arrive healthy, lively, and often exceed expectations. The delivery service is frequently highlighted for its efficiency, excellent packaging, and the care taken to ensure the fish's well-being during transit. Many people appreciate the smooth ordering process and the helpfulness of the staff. However, some customers experienced issues with shipping delays and, in a few instances, received fish that were lethargic, discolored, or even dead upon arrival. There were also occasional comments about the communication regarding shipping dates and the small amount of water in the fish bags.

What people talk about most

Product

Customers consistently note positive experiences with product quality and health. Many reviewers praise the... See more

Quality

Consumers find the quality of the fish to be positive. Many reviewers praise the health and vitality of the... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast shipping, with... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shipping was delayed due to cold weather but the fish arrived promptly once they were finally sent. Both fish I ordered arrived in good condition and have since colored up wonderfully. Solid experienc... See more

Rated 5 out of 5 stars

I ordered a "LP" premium quality wild Betta antuta from BWAquatics and had a great experience. I chose UPS Next Day Air, and the fish arrived quickly, healthy, and very well packaged with RFID tracki... See more

Rated 5 out of 5 stars

Honestly, the prices from start to finish is great. Purchasing fish online can be tricky with lots of potential for things to go wrong. Ordering process is clear, timeline was fast, shipping informati... See more

Rated 5 out of 5 stars

Ordered a breeding pair of Betta antuta. They shipped out and made it to me safely overnight. The fish were immediately lively and explorative. Rich was really helpful during the shippin... See more


Company details

  1. Aquarium Shop

Written by the company

We maintain and distribute rare wild type bettas and other uncommon blackwater fishes and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered 60+ tiny fish that typically…

I ordered 60+ tiny fish that typically don’t ship well. Communication was excellent. Everything was very well packed. There were zero losses at receipt and 4 weeks later still not a single loss. Will definitely order again. AAA+.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

This is a boutique!

This is a boutique, not your average shop! Flat rate shipping with a streamlined ordering experience, what more could you want? How about rare wild type Bettas shipped from the USA?!

July 15, 2025
Rated 5 out of 5 stars

Betta Antuta

Great communication, fast shipping, great packing job and beautiful healthy Beta Antuta . I bought three pairs and they are all doing great! Very Happy!

July 7, 2025
Rated 5 out of 5 stars

Great service in the face of unfortunate issues...

My first order from BWA arrived with 4 of 6 bags all or mostly dead, maybe a household toxin or UPS mishandling. Sad, unfortunate, but stuff occurs. BWA did replace all of the dead fish, with the second package arriving all in excellent health, plus an extra rainbowfish and two juvenile male B. albimarginata. GREAT communication, no questions live guarantee, BWA is an outstanding outfit I will be happy to do business with in the future. Although, as an avid breeder, gifting me male Albi's assures a near future purchase of females, probably from BWA, so their 'I'm sorry' was also a shrewd business move.

June 18, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look