Bybabes Reviews 

246
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the items, noting significant lash and brow growth along with impressive, long-lasting results in a short amount of time. Consumers also highlight the incredibly helpful support team, mentioning that shipping questions and communication problems are resolved quickly and professionally. People often share how much confidence these reliable cosmetic items bring to their daily routines without causing any irritation. Some reviewers were not happy with certain product experiences, mentioning occasional issues such as packaging defects, broken applicators, or unexpected negative reactions.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the incredible lash serum and... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful support from... See more

Staff

Consumers find staff to be exceptionally helpful, praising certain team members for resolving issues quickly... See more

User experience

Users describe positive interactions with user experience, highlighting incredible results and noticing a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My lashes had recently got damaged by lash extensions, they were short and some were even missing! After seeing such good reviews on social media about Bybabes lash serum I thought I’d try it! W... See more

Company replied

Rated 5 out of 5 stars

I had ordered some lash serum about 2 weeks ago now and hadn’t had it come, so i decided to email ByBabes and luckily came across megan K who was so lovely and professional, she had emailed me back sa... See more

Company replied

Rated 5 out of 5 stars

I’d seen the By Babes lash serum all over my TikTok and immediately ordered it along with the peptide mascara. Unfortunately Evri had “damaged my parcel beyond repair” and I was gutted. I contacted By... See more

Company replied

Rated 5 out of 5 stars

Been using consistently for 2 months and already seeing such a big difference. As a girl who suffers with eczema, I was hesitant about using anything near my eyes. After using by babes I haven’t had... See more

Company replied


Company details

  1. Cosmetics Store
  2. also in
  3. Beauty Product Supplier
  4. Beauty Supply Store
  5. Cosmetics Industry
  6. Health and Beauty Shop

Written by the company

At ByBabes, we believe beauty is more than products — it’s about people. Founded in 2023, we’ve grown as a community-driven beauty brand where our customers inspire everything we do. From product choices to future launches, we listen closely to your feedback and celebrate real people, real stories, and real results. Our mission is to create a space where everyone feels welcome, supported, and confident in their own skin. ByBabes isn’t just a store — it’s a community built on trust, empowerment, and care. Megan & Heather xx


Contact info

4.8

Excellent

TrustScore 5 out of 5

246 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(246)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best ever 😍😍

honestly the best lash serum i’ve ever used. I wore lash clusters everyday for 3 years and they completely ripped out all of my lashes. Ever since i’ve started using the lash serum my lashes have never been better and i will never wear extensions or clusters again 😍

December 11, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Sophie,

We’re so glad you are happy with your Lash Serum!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

I haven’t used the mascara for that…

I haven’t used the mascara for that long yet but my first impressions is that it is worth the purchase. It’s honestly so good! It lengthens like no other I have tried and it really is water proof, I was so confused when I was crying and my mascara didn’t budge. Just make sure to remove your mascara with an oil based cleaner because it really doesn’t budge.

December 11, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Arti,

We’re so glad you are happy with your Mascara!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

The most amazing lash serum

The most amazing lash serum. All my natural lashes were ripped out from extensions, 6 months later, natural lashes are back and have never looked so thick and full🤍

December 11, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Sophie,

We’re so glad you are happy with your Lash Serum!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

amazing customer service

I had ordered some lash serum about 2 weeks ago now and hadn’t had it come, so i decided to email ByBabes and luckily came across megan K who was so lovely and professional, she had emailed me back saying she was investigating it and within 2 hours i had another reply of her saying she was sending out a new one!!! love love love businesses that listen to their customers and help them out! Thank you, can’t wait to try it 🩷

December 10, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Annie,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Excellent customer service

I ordered a lash serum for my niece. The package hadn't arrived after 10 days so I contacted customer service. Megan got back to me really quickly (especially as it was over black Friday so a busy time) and looked into it for me. The package arrived a few days later. Excellent customer service from Megan. Thank you

December 3, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Suzanne,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

100% worth the buy

only been using this amazing lash serum for just over a week now and I am already seeing visible results 🤩I’m so happy

December 7, 2025
Unprompted review
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Reply from Bybabes

Hi Amelia,

We’re so glad you are happy with your Lash Serum!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Ordered delivered very quickly

Ordered delivered very quickly. It’s a Christmas present which my grandaughter has chosen

November 21, 2025
Bybabes logo

Reply from Bybabes

Hi Alison,

We’re so glad you are happy with your Delivery! and I hope your granddaughter loves her Christmas present!

We appreciate you leaving a review!
Have an amazing Christmas! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

THE BESTTTT

The mascara is the best thing ever the packaging is so expensive and the actual quality of the mascara is amazing, the way it’s so easy to come off and the way it coats each individual eyelash and makes it longer, its really the best and would definitely recommend it.

The lip silk is also super hydrating and nourishing and I constantly use that with any of their lip liners as it suits every colour and it really is the best, especially in the winter.

November 21, 2025
Bybabes logo

Reply from Bybabes

Hi Maria,

We’re so glad you are happy with your Mascara and Lip silk!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

THE BEST!


I am absolutely obsessed with these results! The mascara & serum combo is everything 😍😍😍 I have tried so many serums which have caused red lines, irritated my eyes but this is insane! In love & won’t wear anything else, results say it all!

December 7, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Ellie,

We’re so glad you are happy with your Lash Serum and Mascara!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Missing Parcel Replacement

I ordered a mascara from this company for my little sister for Christmas. Two weeks ago my courier claimed that they had delivered my package but no one had come by on the day of said ‘arrival’ and my package was still nowhere to be seen a week later. I was worried I had been scammed! But I brought this up with Megan K from By Babes and they quite literally immediately sent me a replacement. I’m very happy and I know I’m gonna have a super happy sister on Christmas! Thank you for your wonderful customer service!! You know never know what you’ll get with brands these days.

December 6, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Summer,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

best mascara

honestly best mascara ever, heather bowling the woman you are! definitely worth the money and recommend to everyone and anyone! 💕

November 29, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Holly,

We’re so glad you are happy with your Mascara!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

By babes lash CEO serum is amazing

By babes lash CEO serum is amazing! I 100% recommend. There is no irritation. I’ve been using it for 6 weeks now and they’re nearly double their original length! Amazing.

December 1, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Willow,

We’re so glad you are happy with your Lash Serum!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

My skin from using the Korean face mask…

My skin from using the Korean face mask is literally like glass the glow is unreal every single product is just perfect you girls never fail I will never be using another face mask other then this 💗💗

November 21, 2025
Bybabes logo

Reply from Bybabes

Hi Ava,

We’re so glad you are happy with your Korean Face Mask!

We appreciate you leaving a review!

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Good experience, even with an issue

Fast delivery with good tracking updates throughout the whole journey.

Even though an item was missing, I received a reply the next day ans Megan K resolved the situation very quickly and efficiently. Would purchase from them again :)

November 27, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Daniella,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Megan provided spectacular customer…

Megan provided spectacular customer service💗.

November 25, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Naiya,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

Thank you Meg

Had issues with my order and the wonderful Meg rectified this for me right away with no complications. Brilliant customer service x

November 19, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Katie,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

Amazing !!

Amazing !!! The results of the lash serum and peptide mascara are very impressive and happen quite quick !!!
100% buying again

November 19, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Layla,

We’re so glad you are happy with your Lash Serum and Mascara!

We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

Incredible product

Incredible product, completely transformed my lashes!! Would definitely recommend 🤍

November 24, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Isobelle,

We’re so glad you are happy with your order!
We appreciate you leaving a review!

Have an amazing week! 💫
Rachel @ By Babes

Rated 5 out of 5 stars

My fave lash serum😍

My fave lash serum, I’ve been using it for 2 months and it has made my lashes look amazing. They’re so thick and long i’m in love!!💕

November 24, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Gracie,

We’re so glad you are happy with your Lash Serum!

We appreciate you leaving a review!
Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Nicole was really lovely and straight…

Nicole was really lovely and straight to the point. Can’t appreciate her help enough.

November 18, 2025
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Elle,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫

Rachel @ By Babes

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