Bybabes Reviews 

246
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the items, noting significant lash and brow growth along with impressive, long-lasting results in a short amount of time. Consumers also highlight the incredibly helpful support team, mentioning that shipping questions and communication problems are resolved quickly and professionally. People often share how much confidence these reliable cosmetic items bring to their daily routines without causing any irritation. Some reviewers were not happy with certain product experiences, mentioning occasional issues such as packaging defects, broken applicators, or unexpected negative reactions.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the incredible lash serum and... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful support from... See more

Staff

Consumers find staff to be exceptionally helpful, praising certain team members for resolving issues quickly... See more

User experience

Users describe positive interactions with user experience, highlighting incredible results and noticing a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My lashes had recently got damaged by lash extensions, they were short and some were even missing! After seeing such good reviews on social media about Bybabes lash serum I thought I’d try it! W... See more

Company replied

Rated 5 out of 5 stars

I had ordered some lash serum about 2 weeks ago now and hadn’t had it come, so i decided to email ByBabes and luckily came across megan K who was so lovely and professional, she had emailed me back sa... See more

Company replied

Rated 5 out of 5 stars

I’d seen the By Babes lash serum all over my TikTok and immediately ordered it along with the peptide mascara. Unfortunately Evri had “damaged my parcel beyond repair” and I was gutted. I contacted By... See more

Company replied

Rated 5 out of 5 stars

Been using consistently for 2 months and already seeing such a big difference. As a girl who suffers with eczema, I was hesitant about using anything near my eyes. After using by babes I haven’t had... See more

Company replied


Company details

  1. Cosmetics Store
  2. also in
  3. Beauty Product Supplier
  4. Beauty Supply Store
  5. Cosmetics Industry
  6. Health and Beauty Shop

Written by the company

At ByBabes, we believe beauty is more than products — it’s about people. Founded in 2023, we’ve grown as a community-driven beauty brand where our customers inspire everything we do. From product choices to future launches, we listen closely to your feedback and celebrate real people, real stories, and real results. Our mission is to create a space where everyone feels welcome, supported, and confident in their own skin. ByBabes isn’t just a store — it’s a community built on trust, empowerment, and care. Megan & Heather xx


Contact info

4.8

Excellent

TrustScore 5 out of 5

246 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(246)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service

The products and customer is great, I love the products to begin with but unfortunately on my order i had not recieved all products, a staff member, Megan K, was lovely and provided very good assitance and now I have a replacement order on its way to replace missing items.
I think overall, despite the small hiccup of the missing items, my experience was one of the best I have had with any brand and especially customer service xx

March 16, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Kacey,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

I ripped out a chunk of eyelashes back…

I ripped out a chunk of eyelashes back in August of 2025, i tried other lash serums but none seemed to work until i tried the by babes lash serum in december, my eyelashes had fully grown back in 3 months!!

March 17, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Maeve,

We’re so glad you are happy with your Lash results.

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

you will see rustles very fast

i need results in my lashes in just over two weeks they have grown and thickened and the mascara is a great match it’s stopped me from ripping out my lashes when trying to get off mascara as it’s a tubing mascara and it gives thickness and length. 100% recommend these two products x

February 16, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Nancy,

We’re so glad you are happy with your Lash results.

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Customer service is amazing!

Megan K was especially brilliant! So attentive and helpful managing a situation with a missing order that had me quite stressed. I cannot thank her enough.

March 16, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Rebekah,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

unreal!!

unreal customer service, i had a question and they helped straight away. lash serum is UNREAL!! grew my lashes so much. eyebrow serum is so good ASWELL. along with the lip mask. last long and is so nice 💗 definitely recommend xx

January 16, 2026
Unprompted review
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Reply from Bybabes

Hi Isabelle,

We really appreciate your kind words about our service and products!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

I could not recommend ByBabes enough

I could not recommend ByBabes enough! It has made my lashes double in length in just under two months, using it with the mascara as well is chefs kiss!!

March 16, 2026
Unprompted review
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Reply from Bybabes

Hi Megan,

We’re so glad you are happy with your Lash results.

We really appreciate your feedback.

Have an amazing week! 💫
Rachel @ By Babes

Rated 1 out of 5 stars

No order received from December 😡

I have not received my parcel from December I have tried to contact several times through Facebook to no avail
My order was for 75.00 I have 2 disappointed teenagers. I HAVE contacted via Facebook
Unable to email please can you contact me

March 13, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Lisa,

Thank you for your review and I am sorry to hear this.

Unfortunately I can see that you have not contacted our customer service team to resolve your complaint.

Please aways reach out to us via email or contact from which is visable on our website, and refrain from using any social media platforms to contact us as this is not manned by our customer service team.

Ive reached out to you via Trustpilot as we would love to help further and resolve this issue for you.

Kind regards,
Rachel @ By Babes

Rated 5 out of 5 stars

Amazing brand!!!!

Lovely team honestly. Ive seen results with only 2 weeks. The brow serum, lash serum and mascara are amazing. I couldn’t recommend it more.!!!

February 27, 2026
Unprompted review
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Reply from Bybabes

Hi Bella,

We’re so glad you are happy with your Lash results.

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Best lash serum ever x

Honestly I’ve tried soo many different lash serums and this one is the one started using on the 17th feb my lashes are perfect

February 17, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Minne,

We’re so glad you are happy with your Lash results.

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

the best products

the best products! i have been using the lash serum for a long time now and my lashes are so long but also made them so full and thick. the mascara has also saved me as other mascaras rip out my lashes but this one is so easy to remove. Lip products are also amazing lip liners also last about 9-10 hours without re applying through the day without lip gloss x

March 11, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Sadie,

We’re so glad you are happy with your Lash results and all of your products!

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Been using the by babes lash serum for…

Been using the by babes lash serum for a month and a half after having extensions for 4 years my lashes were ruined. This has saved my lashes! They’ve grown so long and become so full. Honestly didn’t think my lashes would be able to be saved! Couldn’t recommend this product enough xx

March 11, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Poppy,

We’re so glad you are happy with your Lash results.

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

made my lashes so long and beautiful…

made my lashes so long and beautiful i’m in love

March 10, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Isla,

We’re so glad you are happy with your Lash results.

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 1 out of 5 stars

ByBabes Stealth Scan

Bought an eyelash for our daughter for Xmas. 3 months later the same amount of money has come out of our bank account again. No where does it say we signed up to a subscription, no email communication to say this, no where on the profile. No knowledge of signing up to a subscription. This is a complete con and taking money stealthily from people’s bank accounts

March 9, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Darren,

Thank you for your review,

I can see that you did take out a subscription on your first order with us, and we have emailed you back to resolve this for you but we have not had a reply from you.

We have confirmed and sent over evidence of your subscription and all confirmation emails which confirm this was placed.

Please reach out to us if you need any further support and we would be happy to help!

Kind regards,
Rachel @ By Babes

Rated 5 out of 5 stars

Lash serum

I have been using their lash serum for the last 4 weeks and have already seen dramatic results. This might honestly be my favorite product of all time. The team at by babes have clearly put so much time and effort into their products, branding and packaging and I believe they deserve more recognition!!

March 6, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Ellie,

We’re so glad you are happy with your Lash results.

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Been using the lash serum for 2.5…

Been using the lash serum for 2.5 months and my lashes have improved SO much, they were broken and fragile before due to the excessive use of clusters, but now they are so thick and healthy!!!

March 6, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Kiera,

We’re so glad you are happy with your Lash results.

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Missing item

Had issues with the currier in which parcel was delivered but no product. Emailed My Babes, expecting them to say take it up with the courier. I could not have been more wrong. Megan K took my case, apologised, opened up an investigation and sent out a replacement item free of charge straight away. Thank you so much Megan!!!

March 5, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Sadie,

We really appreciate your kind words about our service!

Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

this is the best lash serum I have ever…

this is the best lash serum I have ever used in my life. I have never used a lash serum that actually showed progress within a week. I could not recommend this enough. I have recommended it to all of my friends and family and they absolutely love it.

March 3, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Bella,

We’re so glad you are happy with your Lash results.

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

I have been using the brow serum since…

I have been using the brow serum since they launched it and OMG! best investment ever. My brows are more thicker longer less sparse they are amazing! i would 10000% recommend, i cant say enough good things about ByBabes 💕

March 2, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Jessica,

We’re so glad you are happy with your brow results!

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 5 out of 5 stars

Korean Face Mask

Been wanting to try this sort of face mask for a while and been looking between different brands. So glad I chose the ByBabes ones!!😍 The application was so easy and the results speak for themselves, got so many compliments on my skin after one use!

February 5, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Jess,

We’re so glad you are happy with your face mask!

We really appreciate your feedback.

Have an amazing week! 💫

Rachel @ By Babes

Rated 2 out of 5 stars

I really wanted to like the lash serum…

I really wanted to like the lash serum but unfortunately it has made my eyelashes fall out. I had started using it in November and didn't really notice a major change for a while but I just thought I hadn't given it long enough so I carried on using it but about a month ago my eyelashes just started falling out out of nowhere. I haven't used the serum since and they've grown back fine. So disappointed because I really wanted it to work:(

February 26, 2026
Unprompted review
Bybabes logo

Reply from Bybabes

Hi Ruby,

Thank you for leaving a review and we are sorry to hear that you are unhappy with your lash serum.

Shedding is natural in your lash cycle, and may seem more excessive if your lashes have grown longer with our serum.

we would be really keen to learn more about your application to help us understand the reasons behind your complaint and we would be more than happy to help further.

Kind regards,
Rachel @ By Babes

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