Bybit Reviews 7,120

I posted an ad to sell my usdt via p2p. An account with 0 transactions that registered a day before my ad clicked on buy, waited for the time to run out and appealed claiming they had paid. Bybit has requested for evidence which I've provided and the scammer has not provided any evidence except they claiming they paid.

Bybit has held my funds for over 24 hours without releasing them and without any evidence from the scam buyer.

I will stop using them and advice all my friends to not use them after this.
Support is non existent and didn't respond at all.
I do not recommend bybit. There are other faster and more safer crypto p2p services

Update 02/18
Order has been on appeal for 33 hours now. Support has responded responded twice asking for the same information I've provided 3 times already.
Last support communication was 19 hours ago.

I'm not sure what UID is but the order number is below

Order number; 2023779960000520192

02/19
Order has been on appeal for 5 hours.
Updated evidence was sent 14 hours ago but still funds have not been released or appeal responded to

Нету нормальной поддержки с россии, большие коимсии и огромные проскальзывания

Horrible huge fees almonds

Huge fee, very hard to trader

They are scamers they hold my funds over 1year and they did not want to realease it when i asked for it they says you cant take your money back and do not open another case they are scamers do not use this website they will scam you after they see your account fully of money
My case id is #09403045
My account id is 147966879

I've been using bybit for some time now and the whole experience has been great, one thing I would like them to improve on is their P2P appeal video for disputed trades, they should increase the video MB to accommodate solid proof of transaction

I really wanted to invest in this application, but after narrating these negative comments, I don't want to go through this experience.🤷
“Bybit”Try to improve your quality and don't manipulate people's money.

Bybit Withholding SEPA Instant Deposit — No Processing, No Response, No Transparency
On February 13, 2026, I sent a €200 SEPA Instant transfer to Bybit using the exact beneficiary details provided by the platform.
The payment was instantly completed, confirmed by Revolut, and sent under my personal name, which Bybit explicitly states is not affected by their beneficiary updates.

However:

The deposit was not credited.

It does not appear in the “Processing Deposits” section.

It is not registered in the system at all.

Support provides only generic replies without addressing the issue.

This means the funds are not processed, not queued, not visible, and not returned.

I have already prepared a formal complaint to:

European Central Bank (ECB)

Bank of Lithuania

ACPR (France) — regarding payment agent BIC: HRSAFR22XXX

Withholding a completed SEPA Instant transfer without registering it in the system raises serious concerns about compliance, consumer protection, and proper handling of customer funds.

This experience has severely damaged my trust in the platform.

Registering with Palau Digital residency Citizenship card does NOT work for KYC as Palau is in list of country but in documents list, there is only Passport and driving license. No ID card option is there in document list.

I have been a loyal Bybit user for many years. I completed every possible verification level, even ordered a physical Bybit card. My activities are fully legal and transparent — I was simply transferring funds between my own accounts on different exchanges.
Despite this, Bybit froze my account and is withholding my funds with no valid legal basis. All requested compliance documents have been submitted. Support promised a resolution within 48 hours, but given Bybit's track record with similar cases, I have little confidence this will actually happen.
If my funds are not released within the promised 48-hour timeframe, a formal complaint will be filed with VARA (Virtual Assets Regulatory Authority, Dubai) and a Dubai-based lawyer has already been engaged to pursue legal action.
Appeal ID: W20260214590860370C6685F5A6BC24
Case number is #24307983
Bybit, if you are reading this — resolve this case immediately. Your compliance obligations do not give you the right to hold customer funds indefinitely.
———————-
Update: Below you can see how the company is addressing your concerns. They don't read anything—Bybit are thieves who don't even bother reading reviews. But the massive complaints to regulators demanding an investigation in all the countries where you operate will cheer you up a bit.

I have never experience such unprofessionalism as when I call on bybit for help. The chat is full of agents itching for you to get off the chat, responses to tickets are not 5 to 7 business days, they are 1 month if your lucky. The worst service I've experienced, bybit customer service beats them by far. Platform is okay, just don't ask for help. I mean, if there was negative star review, I'd give that. They don't deserve 1

THE MOST FRAUDULENT CRYPTO PLATFORM. TEHY JUST RELEASED MY USDT 1000 TO AN UNPAID SCAMMER BUYER! I AM ON MY WAY TO SUE THEM FILA CASE AGAINST THEM AT FBI CHARGING 1=BILLIONS OF USD FOR THIS INJUSTICE!!!!!

ORDER ID : 2019659189814251520

UID : 456675647

The unpaid buyer showed a WhatsApp video to Bybit chat which is fabricated telling me I gave account outside Bybit asking him to pay and Bybit didn't rely on Bybit order chat history and based on that fake WhatsApp chat video they released the order!

Bybit is very best I know. My name gokmen from Sweden.

Please, when you update new payment method Paysafecard in Bybit buy crypto? Do now!

very hard to trade, huge fees on trades, feel like a scam

I wish I could give it a 0-star review, as that's what Bybit deserves. It's the second time they were unfair and dishonest with me, during the first time I took it back and decided to let it go. But today, they responded to my request for support with false allegations and baseless accusations only to not provide me with rewards at an event. If you don't want to pay your users, just talk, you don't have to make up lies.

I was sent an email claiming that I use multiple accounts and that I cheated during the EAT/USDT spot trading event. Clearly they are unfounded lies, I have a single account and I did nothing that was against the platform's terms of use, their lies are offensive and disrespectful, they go totally against the expected conduct on the part of Bybit. Bybit should pay more attention to its conduct and punish this kind of thing. I don't care if they pay me the reward for this event. If they need to invent lies to not pay us, they need this reward more than I do. But I demand that they stop persecuting me and making up lies, this is immoral and a very low attitude.

Edit:
This is the case ID in question: #24267481

I also opened another review because of the same issue with another reward, about the XAUT cryptocurrency with case ID number: #24274613

Thank you for taking the time to observe the case better, I look forward to your feedback.

Worst company in work with. High fees to withdraw my own money. Crazy that nothing works when short sell but allways loose a couple euros. Demanding all kind of papers and slefies to withdraw. I mean they will complicate your life in order to make you loose the most amount possible. I'm so happy I'm out of it finally.

I have had a ByBit account for several years. Just like anybody else I had to submit bank statements and ID before I could deposit funds and buy crypto. Monday I want to withdraw some of my funds to my normal bank again - the same one i used to deposit the funds in the first place. Bybit refuses to give me my own money. I have tried several times to contact somebody but the only contact I can get is via email. They “threatened” that they would have to flag it to the “risk management team” to check for fraud. Which is of course fine by me because I can of course prove I am who I say I am etc. They ignore whatever I say and just repeat - You must send us bank statements and verify your ID again and before we will give you your own money you also have to make a new deposit. This sounds crazy to me. You must give us more money before we will give you your own money back! Does anybody know what I can do about it? I found the Austrian FMA site - the financial authority that Bybit is registered to so I can report it there I guess. I just feel held hostage - give us more money and maybe we will give you your money back. I know 2000 euros is probably nothing to Bybit and they dont give a fig whether I close my account or not but it is a lot of money for me and I really want it back please.

Update 14 Feb: Customer support and the reply they put here is just misleading and purely for the show. I sent them my details which they requested here and I thought very briefly - ah finally somebody who will actually read my mails but not. Nobody actually reads the mails I send. I get the same standard response every single time. “You have to verify a NEW account before you can withdraw to it because of legal requirements”. It is not a new account, it is the same account i made my deposits with. I have asked several times now for details of their formal complaint procedure and nobody replies to that.

PPS
I have now jumped through every hoop: I submitted 3 months of bank statements, a signed handwritten message, and a photo. I now have to wait 2 days for them to "verify" the exact same account I used to deposit the funds originally. Have you lost my previous data?
To make matters worse, they are pushing me to sign up for third-party services (like Zen) just to get my own money, or pay an outrageous 0.08% + €5.50 fee for a simple SEPA transfer.

Since January 29th, Bybit has frozen my funds ($54,000) for a "Source of Wealth" verification. I have been extremely patient and 100% transparent, but the service delay has now become unacceptable.
On February 9th, I submitted a comprehensive evidence package that leaves ZERO questions about the origin of my funds:
1. Property Sale Contract
2. Physical Exchange Receipt linked to my personal wallet address.
3. Spouse’s Income Proof
4. On-chain proof (TXIDs) for every single transaction.
Despite providing a complete "Paper Trail" that links my real estate sale directly to the crypto deposit, Bybit Compliance has breached its own 10-day SLA and remains silent.
I am no longer interested in excuses about "high volume of tickets." I have proven the legitimacy of my funds beyond any reasonable doubt. If Bybit cannot verify these clear documents, I demand an immediate FUND REVERSAL to my originating Trust Wallet address, which I also provided to compliance email.
I expect an immediate escalation of Ticket №cfc49f6dae4e4c078884233118185d43 of UID: 543269590 and a resolution within 24 hours.

UPD 1. UPDATE (Feb 12): CASE ID IS№cfc49f6dae4e4c078884233118185d43 of UID: 543269590. I HAVE ALREADY PROVIDED IT IN THE ORIGINAL TEXT ABOVE. PLEASE STOP ASKING FOR INFORMATION I HAVE ALREADY GIVEN AND START REVIEWING MY DOCUMENTS.

UPD2. Update 19 february
I won my compliance appeal, and Bybit officially informed me that my funds are restored. Support agents confirm they see the 'Resolved' status in their system. However, the 'Withdraw' button is MISSING due to a technical bug in their UI.

Support keeps closing my tickets without fixing the issue, trapping me in a loop. I have legal proof of clearance, but Bybit is technically preventing me from withdrawing my funds. Fix the UI for UID 543269590 immediately! This is unacceptable for a top-tier exchange."

I deposited 11,941.9576 USDT to my Bybit account (UID: 120840483) on January 29, 2026 (Transaction Hash: d92d216da7fc8872171983322d2a33104c05477b78d8b52c315055ebb38b5e14). The funds were immediately frozen under a "compliance review." I cooperated fully, submitting FBR tax returns, Innovative Solutions company registration, bank statements, and more—everything requested under Pakistan regulations. These are legitimate funds from compliant exchange services for normal trading.
After multiple urgent appeals with no updates, I finally received a reply from Compliance: they need up to an additional period until UTC+0 2026-03-15 04:35:11 to complete the review. My account remains fully restricted—no trading, no withdrawals—and all pending assets (including my USDT) stay on hold with zero timeline for actual resolution or release.
This is outrageous. Over a month already wasted, now extended to mid-March 2026, causing severe financial hardship for my client who can't access equivalent local currency. Bybit provides no clear justification, just generic "periodic review" and "regulatory requirements" excuses. This matches dozens of Trustpilot complaints about endless compliance delays, ignored follow-ups, and funds held hostage without accountability.
Bybit's support is unresponsive, and this prolonged freeze feels negligent. Release my funds immediately or refund to the original sender. Avoid Bybit if you value access to your own money.
1-star rating. Not recommended.
Nadeem Abbas
Karachi, Pakistan
Case ID: 24110577
UID: 120840483