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BY FOUTAS Nederland Reviews 30

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TrustScore 4 out of 5

4.2

Linens Store
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Company details

  1. Linens Store
  2. Fashion Accessories Store

Written by the company

Onze fouta Strandlakens zijn met de hand geweven door ambachtslieden en zijn ontworpen met gerecycleerd katoen uit de overschotten van internationale prêt-à-porter-merken. De franjes worden met de hand geknoopt door plaatselijke handwerksters die thuis werken om extra inkomsten te verwerven voor hun gezin. Bezorgd om onze ecologische voetafdruk, verzenden wij uw foutas in recycleerbare en composteerbare milieuvriendelijke verpakkingen.

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4.2

Great

TrustScore 4 out of 5

30 reviews

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Rated 1 out of 5 stars

Not convinced of product's environmental impact

The product looks and feels exactly the same as one you can get at a decent supermarket, for less than EUR10.

I don't mind paying more, as I care about the product's impact on the environment and the jobs it helps to maintain.

However, now having compared mine with the one in the supermarket, I seriously question the product's sustainability credentials.

Just the label 'By Foutas - made with love in Tunisia - 100% recycled cotton', with everything else including the (apparently hand-knotted) fringes and stitching being exactly equal.....

August 30, 2022
Rated 1 out of 5 stars

The first time I returned a package and…

The first time I returned a package and By Foutas said we didn´t receive it.

August 31, 2021
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Reply from BY FOUTAS Nederland

Dear sir,

Thank you for taking the time to evaluate our products.

Despite the fact that we deeply understand your willingness to return your foutas, it is hard for us to understand your comment. First you didn't follow our return policy as our customer service advised 2 hours after your request and you didn't use the shipping label we provided you. You've sent the product at a wrong adress and without providing us a tracking number. So obviously we never received the product. Our customer service has contacted you a second time by email, proposed to reimburse you if you could, at least, provide a proof of sending which you didn't provide.
As you can see from our different websites in France, Spain or Germany most of our customers are very delighted by our products and our customer service. Sometimes of course we can make mistakes and we always try to find solutions for our customers. In your situation we cannot find a solution as you didn't follow our return policy.

Therefore it is find your evaluation relevant.

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