really enjoyed receiving this box. The packaging was nice and everything was well put together. The products inside were useful and interesting, and I could tell that care was put into the selection.... See more
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See what reviewers are saying
I’m obsessed with this site! The packaging looks luxurious, the products never disappoint, the price point is excellent but the icing on the cake is definitely the magnificent Customer Service. E... See more
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I absolutely love Goodiebox! The products are always different and excellent quality. It’s fun and interesting to discover new things and the surprising effect makes everything even funnier. I tried... See more
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I discontinued my subscription. This company charges your credit card but doesn't send your shipment/s until you contact them and remind them. Impossible to reach anyone by phone. Takes a day before y... See more
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Company details
About Goodiebox Sverige
Written by the company
Goodiebox har som mål att inspirera kvinnor över hela världen att ta tid för sig själva – helt utan dåligt samvete. Vi gör upp med kulturen där kvinnor ständigt ber om ursäkt och säger: sorry not sorry! 🔥
Med Goodiebox får du en noggrant utvald samling skönhetsprodukter varje månad som kommer att överraska och glädja dig.
Varje box är fylld med fantastiska produkter att upptäcka, testa och älska 🌟 Vi visar dig de senaste trenderna och de mest populära varumärkena inom skönhet 💄💋 och varje box sätts ihop med massor av kärlek, omtanke och uppmärksamhet.
Vårt underbara Team Happiness finns alltid här för dig. Det snabbaste sättet att nå oss är via chatten i appen eller på vår hemsida. Du kan även kontakta oss via e-post, Facebook eller Instagram 💌
Nyfiken? Läs mer på vår hemsida och upptäck Goodiebox-världen.
Contact info
Artillerivej 86, 2300, København S, Denmark
- hello@bygoodiebox.se
- bygoodiebox.com/se/sv
4.1
Great
754 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was so happy when i got my goodie box
Was so happy when i got my goodie box! It felt like such a luxury to get a little treat for myself and I was so surprised of how high quality products that were in the box this month! Nice presented and just felt really thoughtful.
March 11, 2025
Unprompted review
Reply from Goodiebox Sverige
Hi Elsa!
Thank you so much for your kind words! We're absolutely thrilled to hear that you loved your Goodiebox and that it felt like a special treat for yourself. It’s great to know that you appreciated the high-quality products and the thoughtful presentation. Thats what were aiming to achieve every time with our boxes!🙌🏼
If there’s anything else you’d like to share or any way we can make your experience even better, don’t hesitate to reach out.
Once again thank you💖
Facial cleanser in every box so far
Facial cleanser in every box so far. I have a lot now. Would be great if there where diffent types of cleansers as masks or peelings - a variation. Make-up is always fun.
December 2, 2024
Reply from Goodiebox Sverige
Thank you for your feedback! We appreciate your suggestion for more variety in the facial cleansers, like masks or peelings. 🙌🏻 We always strive to bring diversity to our boxes and will definitely take your idea into consideration. We're glad you enjoy the make-up products - maybe our Crush One membership might be interesting for you then! Have a look on our webpage 🥰✨
Reply from Goodiebox Sverige
Hi Juela!
We're sorry to hear that you found the quality unsatisfactory. We strive to provide high-quality products, and your feedback is important to us. If you have specific concerns or products in mind, please let us know. We're here to help! 🙌🏻
Satisfied but same products
In general I am very satisfied with Goodiebox, the products and the themes
The problem is that I started receiving again some products that I already received especially in the last box I can count 3 products that I already haf
September 13, 2024
Reply from Goodiebox Sverige
Hey Stella,
Thank you for your feedback! We're glad to hear that you’re generally satisfied with Goodiebox and our themes. 🤗 We understand how receiving duplicate products can be disappointing. We always aim to provide variety, so your input is valuable to us. Please feel free to reach out if you have any specific preferences or suggestions—we're here to help! 😊
I signed up for a subscription and…
I signed up for a subscription and never received the box. I’ve tried to contact the company 3 times but they don’t reply. It’s been a month…
August 4, 2024
Unprompted review
Reply from Goodiebox Sverige
Hi there Ella,
Thank you for reaching out. I’m really sorry to hear that you haven’t received your box and haven’t heard back from us yet. We usually respond within 5 days, so it’s unusual for us not to have replied. 😕
I can’t locate your message under your name here, and I don’t have access to your email from the review. If you haven’t received a reply yet, please send us a reminder and double-check that you’re using the correct email address. 🙌🏻 You might also want to try reaching out through our social media channels for a quicker response.
We’re here to help and want to ensure you get the service you deserve. ❤️
Reply from Goodiebox Sverige
Hey there Rukaiya! 💌
Great to hear that you're happy with our delivery times and updates! We always strive to keep you in the loop and ensure everything runs smoothly. 🚚✨
Thanks for being a part of our community! 😊
From Bad to Worse: Goodiebox’s Epic Fail in Customer Service and Quality
I'm beyond frustrated with Goodiebox’s service, and this latest experience has pushed me over the edge. Over three weeks ago, I reached out to their customer service about extending the collection time for my Goodiebox since it was delivered to the pick-up point while I was on vacation. Did I get a response? Absolutely not. My parcel was shipped back to Goodiebox without any communication, leaving me in the dark and without any resolution.
After three weeks since I contacted the customer service, I finally received my parcel—but not without being charged extra for the "privilege". And what do I find inside? A total scam. Only 2 out of the 5 products matched the description on their website—a mascara and an eyelash curler. The other items? A tiny shampoo sample, an eye cream, and some no-name face cream that even Google hasn’t heard of! Who in their right mind would use that on their skin?
This lack of communication, support, and basic honesty in your product descriptions is absolutely unacceptable. How can a company that claims to care about customer experience ignore a simple request and then deliver a parcel full of subpar products? After this experience, I’ve decided to cancel my subscription. Get your act together, Goodiebox.
August 15, 2024
Unprompted review
Reply from Goodiebox Sverige
Hi Yaroslava,
I’m really sorry to hear about your experience and the lack of response to your request. 😔 We understand how frustrating this situation must be, especially while you were on vacation.
Our Happiness Heroes have been a bit more swamped than usual due to the summer holidays, but that’s no excuse for the delay in getting back to you. We’re currently looking into the issue and you can expect a reply very soon.
Thank you for your patience and understanding. We’re committed to resolving this and improving our service.
Great service & great products
April 6, 2024
excellent customer service…
I always get a quick answer and the team always fixes problems staright away
March 21, 2024
Unprompted review
Good quality of products 😄 great deals
Good quality of products 😄 and great deals. Really satisfied.
October 4, 2023
Unprompted review
Reply from Goodiebox Sverige
Dear Darya,
Thank you so much for taking the time and give us this lovely review. ❤️
We are so happy to have you as part of the Goodiebox fam. 🙏
Have the best day! 🙌
Quick reply and was sending a new box…
Quick reply and was sending a new box asap (first box was delivered to a wrong location). Really positive!
June 14, 2023
Unprompted review
Reply from Goodiebox Sverige
Hi Charlotte,
Thank you so much for taking the time to leave a review, we really appreciate it! 🌸
We are also very happy to hear that you are satisfied with Goodiebox and I hope you like the products in the box you received! 🙏
We look forward to spoiling you with self-care in the future!
Have a wonderful day! ❤️
Best regards,
Team Goodiebox
I feels important that people know that…
It feels important that people know that Goodiebox isn't a legit business anymore! I finally ended my subscription after having a lot of patience the last year. From the beginning i really loved Goodiebox: products of high value, a costumer service with high quality, delivery always on time. What happened? Products of lower and lower value, late deliveries, a non-functioning costumer service, a lots and a LOTS of e-mails desperate trying to sell the same products over and over again = no integrity what so ever! You get the same products over and over again and even duplicates in the same box, delivery irregularities, should I go on? I was a costumer for over 7 years but now I will explore other companies, I hope you do too.
June 1, 2023
Reply from Goodiebox Sverige
Hi Tanya,
Thank you so much for your message and feedback! 💌
We want to start by apologizing if this is your experience with Goodiebox, it is not our intention at all and we want to prove it to you!
In the classic box, the value is the same as before if not more! We have a team that every month puts together products for our boxes that have received the highest ratings from our members and suit the majority of our customers and we are sorry to hear that these products do not suit you. 😮
Our concept is also that you will be able to test new products every month and therefore we are sorry to hear that you have not had a good experience with us. I've asked TrustPilot for your details so we can make it up to you!
We'll talk to you again soon!
Have a wonderful day 🌟.
Credit Card charged but did not receive shipments.
I discontinued my subscription. This company charges your credit card but doesn't send your shipment/s until you contact them and remind them. Impossible to reach anyone by phone. Takes a day before you get a reply by email. No apology whatsoever. So frustrating and unprofessional.
April 18, 2023
Unprompted review
Reply from Goodiebox Sverige
Hey Maurita,
Thank you for taking your time to write a review 🙏
I understand your concern, but no worries at all! We always charge for the box at the end of the month, and then send the box to you in week 3 or 4 of the following month 🚛 you can read all about this in our FAQ: https://bygoodiebox.elevio.help/sv
I would love to get in contact with you, to elaborate further, and also check up on your subscription to make sure everything is okay! I have therefore asked for your contact details 🌟
I hope to hear from you soon, and until then have a great day!
Regards
Emilia
Team Goodiebox
Lovely concept and amazing customer…
Lovely concept and amazing customer service!
April 11, 2023
Unprompted review
Reply from Goodiebox Sverige
Hej Linnea,
Tack så mycket för att du har tagit dig tiden att lämna ett omdöme! 🌼
Vi blir så glada att höra att du uppskattar vårt koncept samt är nöjd med servicen! 😍
Vi ser fram emot att skämma bort dig med flera av våra produkter i framtiden.
Ha en underbar dag!
Bästa hälsningar,
Team Happiness! 💖
Fast response
A Fast response with issues on the delivery because of change of name.
March 23, 2023
Unprompted review
Reply from Goodiebox Sverige
Hej Marie-Louise,
Tack så mycket för ditt meddelande! 💕
Vad roligt att höra att du är nöjd och uppskattar vår service, det blir vi väldigt glad att höra!
Ha en underbar dag!
Bästa hälsningar,
Team Happiness! 🤩
Fab products and outstanding CS 🧡
I’m obsessed with this site!
The packaging looks luxurious, the products never disappoint, the price point is excellent but the icing on the cake is definitely the magnificent Customer Service.
Everyone is professional, kind and bend over backwards to make even The Wild Karens happy. I just interacted with Lina who is as gorgeous as she’s pleasant and thanks to her great attitude I’ll be smiling all day.
I really hope management reads this and show every employee how appreciated and valuable they are because they need to hear that.
Warmest regards from an extremely satisfied customer.
Love you all 💐🧡🧡🧡🧡🧡
April 29, 2022
Unprompted review
Reply from Goodiebox Sverige
Dear Anna,
Thank you so so much. This really means a lot! ❤️
Keep being you and enjoy your me-time. You deserve it. 🙏
Have a nice weekend!
Best regards,
Sara Team Happiness
Lost box
My Goodiebox was lost. I contacted the company and they sent me a new one without any questions
April 26, 2022
Unprompted review
Reply from Goodiebox Sverige
Hi Olga,
Thank you, we love to make our members happy.🙏🏻😍
Have a lovely day! 🦋
Best regards,
Lina Team Happiness
Goodiebox team are the best!
April 21, 2022
Unprompted review
Reply from Goodiebox Sverige
Dear Lina,
Thank you so much!❤️
We are very happy to have you as a member of our Goodiebox-family. 🥰
Have a wonderful day,
Best regards
Lina Team Happiness
Always the BEST SERVICE!!
Always the BEST SERVICE!!! Good products:) Thanks a lot for that)*
April 8, 2022
Unprompted review
Reply from Goodiebox Sverige
Hej Susanne,
Stort tack för din feedback. 😍
Vi är otroligt glada över att du är en del av vår Goodiebox-familj och ser framemot att dela mer Happiness med dig. ❤️
Ha en fin dag!
Bästa hälsningar
Sara Team Happiness
my membership cancellation somehow…
my membership cancellation somehow didn't register. Well it did, and then I got re-registered without me signing up... However, the Goodiebox Team corrected the mishap and refunded me the money owed. Thanks for the prompt and great service!
April 4, 2022
Unprompted review
Reply from Goodiebox Sverige
Hi Pernilla,
Thank you for your review, It means so much to us that you took your time to write this! 🙏🏻
We are happy that we could solve the issue and hope to see you as a member in the future to share more happiness with you. 🧡
Have a wonderful day,
Best regards
Lina Team Happiness
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