Loftie Reviews 116

Getting started with Lofty may require a bit of patience at first, but the experience is very well supported. What truly stands out is the customer service — the team is incredibly friendly, highly responsive, and clearly committed to helping you every step of the way.

They reply quickly and make the entire process feel smooth and manageable. I genuinely enjoy using Lofty every day and can confidently recommend the alarm clock.

A thoughtfully designed, innovative product backed by a dedicated and supportive team

Set is too finicky and time consuming for a 150$ + device

I had issues with a Loftie clock that I purchased. I reached out to support and they answered almost immediately. They helped review all of the troubleshooting procedures and after realizing they could not help me remotely, they offered to send out a replacement. They also included a shipping label to return my current device. Everyone I spoke with was pleasant and so helpful.

Very prompt and helpful answers to my questions

Nikki, were able to answer every questions I had with clarification very detail on product & subscription in a timely manner thanks again appreciate the help. :)

Made and order a few hours ago then realised the company is based in the USA and doesn’t offer returns. Have asked to cancel my order and give me refund but getting AI generated responses refusing to cancel the order. Very misleading as you end up in a Uk version of the site with a little Union Jack. Just below the add to cart button there a few little icons, one saying free worldwide shipping another saying 30 day trial. This all implies that if I’m not happy I could easily return this item and not be liable to international shipping return and massively out of pocket. Would not recommend. Will report to trading standards as not sure if this is fair / legal.
Given plenty of notice in asking to cancel the order and have a refund before the item is shipped but just getting auto AI responses.

I was happy with the prompt responses from the support team. I do however find the process of disabling the app blocker too tedious. There should be a simpler way to unblock apps when Rest membership is not active.

I reached out to Loftie's support team after losing a small plastic piece from the top of my lamp during a move, not even a part they sell. Without hesitation, they tracked one down and shipped it to me for nothing more than the cost of shipping.

That kind of response is rare. Loftie went out of their way to actually solve my problem. The communication was fast, friendly, and genuinely helpful from start to finish.

This is the kind of customer service that makes you trust a brand long-term. Highly recommend.

I had an issue with logging into the app. After I sent in a request, I got a quick and personalized response with clear instructions about how to solve the problem. I was able to accomplish what I needed, but I didn’t get back to them. Then, someone else followed up with me to make sure it had all worked out. It was superb customer service, and I am very happy.

I have 3 different devices from them. Setup is easy, love that I can control from app on my phone. AND the customer service is unparalleled! Prompt helpful and easy!

I ordered a Loftie clock as a gift, and from the moment I placed the order through to setup, the entire experience was seamless. The team at Loftie were consistently responsive and helpful, and I must give particular credit to Joymaeh, who was outstanding in handling my queries around the subscription element with clarity and care.

The product itself is excellent, but what truly sets this experience apart is the level of customer support behind it. It is clear that both the product and the people are of a very high standard.

Highly recommended, both the Loftie clock and the team behind it.

We just finished a trip that took us from a cruise straight into the Orlando theme parks, and staying at the Ette was the absolute sanctuary we needed to escape the seas of humanity. The biggest surprise of the room was the Loftie clock. We became so obsessed with the ‘Trout Run’ soundscape that it was the first thing I bought when we got home.
I actually ended up ordering a second one for my daughter, but ran into a stock issue on the website. I reached out to support and Grace was incredibly helpful. She handled everything personally and made sure I could get the gift ordered without any hassle.
It’s rare to find a product that actually lives up to the hype, but even rarer to find a company with this kind of customer service.

Quick and kind service for answering questions. Joymaeh was very helpful with solving my issue.

Nikki was very kind, quick to answer my questions and resolve my issue. I rarely get customer service like this - it's refreshing.

you responded really promptly and really understood the issue from my the customers point of view. You did not take a defensive position. I felt really listened to. Thank you