Thankfully they canceled my request when I asked for it!
Company replied
Location
Switch locationEdisonstraße 63, 12459 Berlin, Bezirk Treptow-Köpenick, DE
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See what reviewers are saying
It was good I had good experience
Even if I didn't used their services and I just fulfilled a formal, they keep asking money from me 2 months later. I will ask a lawyer and I will inform police.
Company replied
Good one service
Contact info
Edisonstraße 63, 12459, Berlin, Bezirk Treptow-Köpenick, Germany
2.8
Average
203 reviews
Hasn’t replied to negative reviews
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Even if I didn't used their services…
Even if I didn't used their services and I just fulfilled a formal, they keep asking money from me 2 months later. I will ask a lawyer and I will inform police.
April 14, 2024
Unprompted review
Reply from byMétis Cancellations - Deutschland
Thank you for your feedback. We are sorry to hear that you are not satisfied with our service at Metis.
At Metis, we strive to support our customers in cancelling subscriptions. Our platform offers a simple process: you fill in the form in a few steps, after which we will send a cancellation letter on your behalf for a fee of 30 euros. By using our service, you agree to the terms and conditions. We would like to emphasise that we only receive a request once the full ordering process has been completed.
In addition, we offer you the possibility to use our professional cancellation letter for free, so you can send it yourself. In this way, we want to make the cancellation process quick, easy and stress-free for our customers. Unfortunately, after sending the cancellation letter, we are not responsible for its further processing.
Kind regards,
The team of Metis
I sent my money in to cancel a…
I sent my money in to cancel a subscription and bymetis still keep on sending me emails saying I have not paid. I send them the proof of money going to them on my bank account and emailed them. I received no response from bymetis. They only keep saying they sent me letters in the mail. I have not received one letter. They also say they will send me to collections when I already paid. Do not use bymetis!
* I even paid the late fee within before the due date and they just added another late fee a few days ago. I sent my payment and the late fee already before the said due date on my email.
June 18, 2024
Unprompted review
Reply from byMétis Cancellations - Deutschland
Thanks for your feedback. We are sorry to hear that you are not satisfied with our services at Metis.
At Metis we strive to support our customers when canceling subscriptions. Our platform offers a simple process: you complete the form in a few steps, after which we will send a cancellation letter on your behalf for a fee of 30 euros. I expect that in your situation the invoice was paid too late, resulting in additional collection costs. You can contact our customer service and we will be happy to assist you.
Reply from byMétis Cancellations - Deutschland
Beste klant,
Hartelijk dank voor uw positieve review! 🩵 We zijn blij te horen dat u tevreden bent met onze service.
Met vriendelijke groet,
byMetis Klantenservice
Scam! Ignore their invoices.
I cancelled my UNICEF subscription last year, where I was paying 15 euros a month in charity.
Then I get this 30 euro invoice from this company where they are charging me for sending a cancellation letter. I would never ever have agreed on paying 30 euros for such thing, never!
After trying to reason with the criminals, where their harassing me via emails over the holidays, I decide to talk to UNICEF where I'm told to just ignore them. Which I will do now.
They don't seem to have any legal claim. It's just absurd that they are allowed to operate this way.
January 12, 2024
Unprompted review
Reply from byMétis Cancellations - Deutschland
Thank you for sharing your feedback. We are sorry to hear that you are not satisfied with Metis' service.
At Metis, our mission is to help customers cancel subscriptions. Our platform offers a simple process where you fill out the form with just a few steps, after which we will send a cancellation letter on your behalf for a fee of $30. With this you agree to the terms and conditions. Please note that we receive a few and only if the consumer has completed the entire ordering process. We also give you the opportunity to use the text of our professional cancellation letter free of charge and send it yourself. In this way, we want to make the cancellation process fast, easy and stress-free for our customers. Unfortunately we are not responsible for the processing after sending the cancellation letter, we are only responsible for sending it.
Thus, we have actually performed our service and this should be paid for.
Kind regards,
The team of Metis
Germany
Misleading ‘service’. Doesn’t mention the charge of €30 untill the very end, when you think you’re ‘just’ agreeing to general agreements (that noone usualy reads. Then all of a sudden they screw you. Very unfriendly Customer Service. 100% scam! The letter they send doesn’t do what they promise. Don’t Fall for this Fake Service!!!
December 2, 2023
Unprompted review
Reply from byMétis Cancellations - Deutschland
Thank you for sharing your feedback. We are sorry to hear that you are not satisfied with Metis's services.
At Metis, our mission is to help customers cancel subscriptions. Our platform offers a simple process where you fill out the form in just a few steps, after which we will send a cancellation letter on your behalf for a fee of 30 euros. You agree to the general terms and conditions. We also give you the opportunity to use the text of our professional cancellation letter for free and send it yourself. In this way we want to make the cancellation process quick, easy and stress-free for our customers. Unfortunately, we are not responsible for processing the cancellation letter after sending it.
Yours sincerely,
The Metis team
Good one service
September 1, 2023
Unprompted review
Scamers to police
If there is 0, they would get it. I am getting automatic answers. No possibilities to speak with someone in person and clear situation. They charge me for 30€, without doing anything. I didnt even have contract with company which they want to cancle my contract with. I will report this scamers to police
July 17, 2023
Unprompted review
Reply from byMétis Cancellations - Deutschland
Dear Customer,
Thank you very much for your review. We are sorry to hear that you are not satisfied with Metis' service.
At Metis, we strive to help customers cancel subscriptions. Our platform offers a simple process where you fill out the form with just a few steps, after which we will send a cancellation letter on your behalf for a fee of 30 euros. In addition, we also give you the option to use the text of our professional cancellation letter for free and send it yourself. In this way we want to make the cancellation process fast, easy and stress-free for our customers.
We understand that it was not clear to you that there are costs associated with our service.
We would like to get in touch with you to discuss your complaint and see how we can improve our service.
Could you send us an e-mail to trustpilot@bymetis.nl with your contact details and a description of your complaint? We will respond as soon as possible. Thank you for your cooperation.
Kind regards,
Metis team
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Thankfully they canceled my request…
Thankfully they canceled my request when I asked for it!
June 19, 2023
Unprompted review
Reply from byMétis Cancellations - Deutschland
Dear Christina,
Thank you very much for your positive review. How nice to hear that we were able to help you well and that this made you satisfied with our service.
We really appreciate you taking the time to share this.
Kind regards,
Hind
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