Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... See more
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See what reviewers are saying
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... See more
Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly... See more
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... See more
Company details
Written by the company
Dog & Cat Lifestyle Online Premium Shop
Contact info
60 Suttons Business Park, RG6 1AZ, Reading, United Kingdom
- Info@bymit.co.uk
- bymit.co.uk
4.0
Great
264 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our dog likes the dry food
Our dog likes the dry food. Good quality food and prefessional service.
October 30, 2022
Big cat bowl …
The parcel arrived perfectly packaged and prompt.
The actual bowl itself was larger than expected but I’m not complaining.
Our cat is managing well eating from it.
One happy cat and owner.
October 21, 2022
Great products and service…
Great quality products always delivered promptly and well packaged. Their Dr Elseys cat litter is by far the best on the market no matter the type! Wouldn’t buy from anywhere else.
October 21, 2022
Great service and feedback
October 19, 2022
A great find when searching the…
A great find when searching the internet, I love the products and will definitely be ordering from them again, they have items I couldn’t find anywhere else and I’m sure my dogs are going to enjoy all of them
September 12, 2022
Couldn't have had a better buying and…
Couldn't have had a better buying and delivery service. Goods delivered quickly by DPD to the correct address. The driver even helped my husband move the heavy parcel.
September 16, 2022
Unprompted review
It's slightly cheaper at just over £19…
It's slightly cheaper at just over £19 with Amazon Prime
August 26, 2022
Great shopping experience
Great shopping experience. Item arrived quickly and beautifully packaged. High quality product tasteful and well made, really pleased. Maggie loves her new harness👍
August 12, 2022
My experience has been faultless
My experience has been faultless. Very straightforward and they had the cat food I was looking for. Very happy
July 17, 2022
Great products slightly expensive never…
Great products slightly expensive never got an update regards posted delivery but overall happy purchase
July 15, 2022
Best price by far and very efficient…
Best price by far and very efficient service. Can't fault them.
July 12, 2022
Beautiful collar and arrived quickly…
Beautiful collar and arrived quickly and well packaged. Couldn’t be happier!
June 30, 2022
Excellent products
Excellent products , packaging and delivery. I love the quality of the raincoat.
June 20, 2022
very good efficient setvice on toim
June 16, 2022
Order arrived safely & very quickly.
The first part of my order arrived safely & very quickly. Looking forward to the safe receipt of the remainder.
June 13, 2022
Excellent service and quick delivery…
Excellent service and quick delivery before a bank holiday.
Thank you
June 3, 2022
Wrong product received
May 28, 2022
Reply from BYMiT
Hi Qingshen,
We are sorry for this inconvenience, our staff did make the mistake and sent a different colour of your ordered, as we discussed through email chat, we've sent a DPD collection free label for you to complete the return and exchange.
Thanks for your order with us.
Best, BYMiT Team
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