I was pressed for time, and had to ring up to get my e-ticket confirmed and emailed so I could print it out, and it was nearly instantaneous, great service.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Price was good.However ticket terms not indicated at all. Charging surcharge for CC isn't good.
Company replied
Booking experience was pretty intuitive and good overall. The only issue was after booking and paying, the website seemed to time-out.
Company replied
I did not give 5 stars as one email stated that the Class was unknown and when I tried Chat, it stated it would be 263 minutes before I got a reply. I did get a reply to my subsequent email and all w... See more
Company replied
Company details
Written by the company
BYOjet is an Australian owned travel agency, specialising in low-cost airfares.
Contact info
4.0
Great
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
Great experience
Great experience. Never used the service before, but I was pleasantly impressed. Easy, clear and delivered as promised, saving us $$$
December 10, 2025
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
Quick and easy!
November 20, 2025
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your feedback!
BYOjet
Reply from BYOjet
Hi there,
Thank you for your feedback!
BYOjet
Straightforward and simple
Straightforward and simple for an international multi-city airline booking. The airline issued the tickets within a few hours and we could log-on to their site to complete meal and seat reservations (Bus Class).
November 25, 2025
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your feedback!
BYOjet
These scammers pocketed my flight refund
I had a flight cancelled a year ago, and the airline issued a refund to BYOJet's predecessor, StudenUniverse, immediately. A whole year and dozens of calls later and they still saying they're "working on" my refund. I have receipts and tracking numbers from the airline showing that they cashed the refund check and have simply refused to pass it back to me.
Edit: as requested my StudentUniverse reservation code was: HIWMNO
December 2, 2024
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your feedback! We are sorry to hear about your experience with us. If you require further assistance with your booking, please provide us with your BYO reservation number.
BYOjet
Reply from BYOjet
Hi there,
Thank you for your feedback!
BYOjet
Reply from BYOjet
Hi there,
Thank you for your feedback!
BYOjet
Easy to use website
Easy to use website with clear information on various flight alternatives'
November 17, 2025
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your feedback!
BYOjet
Probably one of the worst 3rd party…
Probably one of the worst 3rd party experiences J have ever used
I cannot add luggage to my itinerary and they changed the flight without notifying me. This company should not be allowed to book flights
March 20, 2025
Reply from BYOjet
Hi Christopher,
Thank you for your feedback!
Please be advised that baggage can be added via the Manage my booking tab on your chosen airline's website.
As for the schedule change, these are imposed by the airline. We have no control over changes made to timings of your booking.
If you require any further assistance with your booking, please do not hesitate to contact our team.
BYOjet
Competitive Price and easy to navigate
Competitive Price and easy to navigate
November 14, 2025
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
I wish I'd booked direct w carrier, I'll never use BYOjet againOjet (BYO) again
I'll never use BYOjet (BYO) again.
4 people in our group, 4 legs each - we all booked separately but 2 booked thru BYO.
We all needed to change our holiday plans (and thus flights) due to a typhoon. BYO refused to change mine but changed the other BYO person for free.
It was an option to skip 1 leg but BYO said if I did not take every flight they would cancel any further legs (no refund). The guy on the phone actually sounded delighted that he had me trapped.
The carrier said they would change but would charge me $550 for a $250 flight of equal value. That same carrier changed the 3rd person's flight for free (he booked direct w carrier and I wish I'd done the same)
Cost me a day of my holiday and $ for an extra flight.
I'll never use BYO again.
November 5, 2025
Unprompted review
Reply from BYOjet
Hi Pete,
Thank you for your feedback!
The rejection to cancel just one of the flight segments stems from the airlines fare rules. All tickets must be used in sequence meaning that if you remove one from the reservation or fail to show up the airline will cancel the rest of your booking due. This decision is not made by the agency; the agent did give you the correct info, however.
Overall, I am sorry we couldn't assist you as you would have liked but, in this instance, it was the agreed upon fare rules preventing you from doing so.
BYOjet
Value for money and great service.
Value for money and great service.
October 27, 2025
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
Easy to Use
Very easy website to use and made booking my trip simple and stress free.
November 10, 2025
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
No issues with the booking experience.
No issues with the booking experience.
November 13, 2025
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
Reply from BYOjet
Hi there,
Thank you for your review!
BYOjet
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