Byram Healthcare Reviews 

We have been using Byram for Ostomy supplies since my daughter was born, she is almost 10 years old now and the service we have received continues to get worse as time passes. Over the last year alone we have only had 2 orders show up that had the correct amout of items in them. Every single other order has been missing something. This has lead to what has added up to be hours or unnecessary time on the phone trying to get these issues corrected only to have the incorrect amount of items sent again multiples times. Just this month we were shorted 3 boxes or a specific item. I called and informed them, after waiting on hold for over 30 minutes only for the lady to get back on the phone to tell me that I needed to wait on hold for even longer. That was when I decided that enough was enough and asked to speak with a manager/supervisor. I was placed on hold for all of 2 minutes and was then informed that it was all taken care of and the rest of the items would ship out that day. Funny how the second I menation wanting to speak with a manager you suddenly are able to do your job, isn't it?! That box arrived a few days later and of course, only 1 of the 3 boxes we were owed was there. I again had to call them, I immediately asked for a manager to which I received a very inappropriate attitude back from the person on the phone. The manager was able to figure out that my daughters prescription had expired and that was why we weren't reveiving the correct amout of supplies. This should have been caught by the first or second person I talked to but clearly wasn't.
Months ago during a very similar situation I called to try and get supplies that we were shorted on and was told that they were going to have to go back and listen to the recorded calls that I had made to make sure that I called within the 72 hour window they gave you to contact them if there were issues with your order. They were accusing me of never calling in the first place which was absolutely not the case. I never received any sort or communication back from them regarding this and ended up having to call back 4 seperate times to FINALLY get the issue corrected. This is not the most concerning issue I have had with them though.
There is another patient that just so happens to go to school with my daughter and is diabetic. They are in the same class and are close friends. They also live within the same zip code and have the same birthday. Everytime I call and give them my daughters NAME, birthday and zipcode they pull up the other patient. I have to askt them the name of the patient and for months now, tell them that they have the wrong person up, even though the name doesn't match the one I gave them in the beginning. They don't pay attention to that. They have even gone as far as to give me the other patient's address when they didn't believe me when I told them that they had the wrong person pulled up in their system. They released another patient's personal address to a total stranger and this is VERY MUCH a direct violation of HIPPA and completely ILLEGAL. It has happened more than once and I worry that they have done the same but with my daughter when trying to pull up the other patient's information.
I am one more issue away from switching to a different company all together. I don't even want to think about how much time I have wasted on the phone with these people in total trying to correct THEIR mistakes. DO NOT go through Byram for your medical supplies if you can help it.

I was switched to Byram Healthcare for medical supplies when my local company went out of business. I have tried for over a month to set up an account. Multiple phone calls to multiple representatives verifying the information they have on file and still receive the message that "no account found." I am unable to place an order online and am required to call each month to reorder. The problem? I am hearing impaired and unable to understand the representatives. I am currently on hold (for the 3rd time) with their "tech support": 96 minutes and still no representative. I have never experienced this level of incompetence in a company and will be switching to someone more in line with 21st century technology.

This company is a effing joke! I ordered my diabetic pump supplies on 4/4/26, should have been shipped by the 15th, nope. I called and asked why they haven't been shipped, was told it's under review, that they would be shipped in 24/48 hours. I called again on the 17th, same response. I let them know that I have been using the same infusion set for 6 days, they don't care! The woman on the phone told me that "I should be prepared". Huh? How am I supposed to be prepared when they won't ship anything extra! This is not the first time I have been delayed. I'm thinking a lawsuit may just be in order. This is MY health they are playing roulette with. This is by far the WORST company to try and deal with!!!

If I could give this company zero stars, I would. They are just completely unethical. My Type 1 daughter has been doing shots for the last 6 years. Recently, we inquired about a pump. She had a Tandem pump years ago briefly. Well, the referall from her endocrinologist went to Byrum and when they contacted us they claimed that there was a $417 balance from 2020 (This is April of 2026) that would have to be paid for a previous order of pump supplies. First off, my daughter wasn't even on a pump at that time so there's no way I placed that order. I was fed up and finally just going to pay it to move forward with the new pump when they came back and said "Oh but there ANOTHER charge of $309 from 2018. WHAT?! The service rep barely speaks English, if you ask to speak to a manager then they get mad. You can't just magically pull another charge out of your ass from EIGHT years ago and think I'm then going to pay that out. I'm in the process of trying to find another supplier. This company is evil. They don't care about patients. They just care about money.

received my urgently needed ostomy supplies within normal shipping receiving windows.

All supplies came correctly and in brand new conditions.

again, i highly recommended Byram Healthcare for Ostomy supplies.

I have a love/hate relationship with this company. My insurance provider partners with them for my monthly medical supplies so I have been using them for several years. I order monthly for a 30 day supply. The way my nurse placed the original authorizations and orders, my supplies were split, so I ordered twice in a month. Since they have upgraded their website, I have experienced issues: I was able to place the 1st order without any problems, but the 2nd order a week later would not process as their system somehow showed that I had alredy ordered them a week earlier. It took 3 phone calls for someone to finally figure out the issue and the fix: combine both orders into 1. This week I logged in to place this month's order and I called to confirm that all was in order. The person on the phone told me that he would need to lower the quantity of one of my items because the authorization only showed 1 bottle, not the 2 that I have been receiving for over a year and a half. He also told me that my insurance denied the claim because I had been receiving 2. I immediately logged into my insurance and saw ALL claims had been approved. I called back, spoke with someone else and he told me the quantities I had been receiving were correct and he adjusted the order. I decided to write to customer service and initiated a complaint at BBB. I received a call this morning from Byram and they apologized for the mix-up and that the 1st person I spoke with should never had told me what he did. She said she would forward my letter to this person's supervisor for additonal training.

Absolutely the most useless supplier to be forced to have to order from. Every order is a damn fight to get my diabetic supplies. I have stood at Doctors office and witness them sending my order in again and again. Then to only hear from representatives stating they haven’t received the order. It is every single time I place the order!! I can’t count the times I have ran out of the supplies. And they will swear otp they have been sent or shipping later. The aggravation and stress is unrelenting. I had to rate a 1 because absolute zero isn’t allowed. Hopefully United Health Care will someday get another supplier? Now let me get back Otp and see where my supplies are?

They want you to do there work. Never had a company. Treat me like they have.

BUYER BEWARE: Ostomy supply companies are notoriously bad but Byram is the worst. Most of the negative reviews are accurate. Many of their sales reps DO NOT SPEAK FLUENT ENGLISH and they will not transfer your call to someone else. They WILL NOT fix errors in your account info so you can order from the internet. If you give a negative review to questionnaires, they will call & harass you!

This company is literally a joke, and should be closed down and purchased by a more competent company.

If I could give this company zero stars, I would. My experience with this medical supply provider has been nothing short of infuriating, and I would strongly caution anyone—patients, caregivers, and insurers alike—to think twice before doing business with them.

First, their communication is abysmal. They routinely provide misleading or outright false information to customers. What you’re told on one call will contradict what you’re told on the next—if you can even reach someone. Their billing operations appear to be outsourced offshore, and trying to resolve even the simplest issue turns into an endless loop of transfers, scripted responses, and representatives who lack both authority and accountability. Dispute resolution is virtually nonexistent.

Second, their billing practices are deeply concerning. Charges are inconsistent, often inflated, and extremely difficult to verify. In my experience, they overcharge insurance companies and create unnecessary complications that ultimately impact patients. Transparency is clearly not a priority.

This pattern of behavior is not new. The company was involved in a $20.9 million settlement in 2016 related to a kickback scheme alongside a manufacturer, raising serious questions about its business ethics. More recently, it has also faced class action lawsuits concerning its employment practices, including the 2024 case Dudley v. Byram Healthcare Centers Inc. These are not isolated incidents—they point to systemic issues.

From start to finish, this has been the worst company I have ever dealt with. What should be a straightforward and supportive service—providing essential medical supplies—turns into a stressful, time-consuming ordeal.

I ultimately chose to take my business elsewhere, and it was the best decision I could have made. There are far better, more ethical, and more competent providers out there. Avoid this company at all costs.

This company consistently has information mistakes! Even when the doctor verifies and confirms orders efficiently, this company seems to always drop the ball! I have contacted them twice now in the last 2 months since December because they questioned my mom's account. After getting it re-established last month only to run into it again this month is unacceptable! I can see why they only have a one-point rating and we will be taking our business elsewhere!!

This medical supply company is a complete waste of time to deal with. They have repetitively lost prescriptions and medical notes that my doctor has faxed in. I an told that His office has sent it 4 different times. I finally ask for a copy of the paperwork and faxed it myself only to have it lost as well. Finally I got someone on the phone, got their email address and emailed the documents while I had them on the phone. They confirmed receipt. Let's see if they can loose it again.

Website has glitches that prohibit reordering online. Byrum needs to put money into a website that works.
16 minutes wait and hold time before help answers the phone.
Three week delivery date for a box of wipes.

I have not only been having a discrepancy with trying to reach Customer Service Representatives with Byram Healthcare continuously but also finally when I talked to a worker there, she tried to tell me that my Well are Trillium Advantage Medicare member i.d. # is not active & canceled my order for my incontinent supplies.
And it's not true so I called the appropriate places to get it reverified & she is wrong after all from Byram Healthcare Medical Supplies.
Please, don't make the big mistake by even dealing with this business, which is obviously under using poor business practices.
Find out about a different Medical Supply place instead or you folks will regret Byram Healthcare & the huge hassle that this has been for me.

This company has terrible shipping and reordering supplies. Most time they are late delivery I will order and order wont place until 2 weeks later. Then you try talk with support representatives and get no where . If I could give zero rating I would. The supplies are good quality but the way they run their business is terrible . I WOULD NEVER RECOMMEND THIS COMPANY !

I received a voicemail and text saying my son's order shipped 1/26. Since then, I have called 4 times and each time had to give a ton of information and was told the items would now be shipped. It is now 2/23/26 and I don't have faith they will actually arrive. The people on the phone are ridiculously difficult and just keep repeating themselves without actually listening to me. I thought dealing with Apria was bad....but this place is far worse!

Beyond incompetent.

They have been postponing sending my supplies for over a month claiming they need a new prescription. My doctor has sent them 3 new scrips, and the RN has spent over 40 minutes on the phone with them to clear up THEIR problem... they just called me for the 4th time to tell me they can't send supplies because they don't have a script.

Use literally anyone but Byram

They are constantly over charging me and sending me bills I’ve already paid. Th new website is absolutely awful and I can’t even order new supplies. I’m switching companies immediately