Generally excellent product. BUT the LE “launcher” has such a stiff trigger, it’s a challenge to fire with precision. It requires too aggressive a squeeze. This seems like an odd design “flaw”—disappo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a single mom who now lives in a remote area after living in Manhattan. I’ve always felt like a sitting duck with absolutely no way to protect me or my kids. I procrastinated placing a Byrna order... See more
I bought the LE model with accessories for my wife as a surprise. She was thrilled to get a Byrna but felt the smaller CL would work better for her. I contacted Byrna expecting this exchange to be com... See more
Rachel M was the ideal customer service rep. She was prompt to reply in every contact I made with her, and she kept up with my situation over at least two or three weeks. Her emails were clear, conci... See more
Company details
Written by the company
Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Contact info
100 Burtt Rd Suite 115, 01810, Andover, United States
- 9788685011
- info@byrna.com
- byrna.com
4.3
Excellent
405 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 24 hours
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Maria was extremely professional, knowledgeable and friendly
Maria was extremely professional, knowledgeable about the products and friendly. She answered all my questions which helped me make my purchase decisions. She is a great asset to Byrna!!
March 3, 2025
Unprompted review
LE launcher a total disaster…
I bought the LE launcher last October what a disaster. I had to send it back 4 times, every time I got it back supposedly fixed it broke again within minutes, it shoots air. Byrna refused to issue a refund, they are thieves, $600 in the drain, The worst part is that Byrna knows very well the LE has a design flaw (look at the amount of complains on YouTube and Reddit), but they refuse to take the launcher off the website and redesign it, they keep selling it. Did you notice all the videos they show features the SD, but never the LE? They know the LE is garbage, they won't admit it. Byrna owner should be ashamed of himself for stealing money selling the LE.
October 19, 2024
Unprompted review
Maria at Burna was a tremendous help to…
Maria at Burna was a tremendous help to me. After I had purchased the Burna LE and a number of additional Burna items and had checked out, after this I saw a pop-up that said you could get a 10% discount on your first order. I contacted Burna and left an email message regarding what had happened. Within 15 minutes I received an email that the discount credit was issued to my card. That is fantastic customer service, and I highly recommend this company for their prompt and friendly customer service! Thank Maria!!
February 25, 2025
Unprompted review
Samantha D
Samantha D. was outstanding,there was an issue with the website and Samantha stepped right up and helped me with the problem and assited me with my order,Samantha is an asset to the company!
February 22, 2025
Unprompted review
Kayla P. Excellent rep: courteous and to the point.
Kayla P. - customer service rep - advised me to seat (push-in) my CO2 cartridge to prevent the gas from leaking out. It solved my problem. Thank you, Kayla
February 20, 2025
Unprompted review
Kayla was (is) courteous
Kayla was (is) courteous, helpful & resolved my Byrna LE problem quickly.
February 19, 2025
Unprompted review
The customer service team is very…
The customer service team is very helpful, friendly, and knowledgeable! I have called twice for different issues GREAT JOB!
Thank you!
February 19, 2025
Unprompted review
Customer service
Both customer service representatives Kayla and Rachel have been absolutely professional, nice, product knowledgeable — I spent a long time on the phone with both of them on several days and ended up ordering two guns plus accessories, both myself and Dr Milan
In today’s world, rather today’s labor force, to have employees of this caliber is wonderful.
They definitely merit recognition!
Angela
February 13, 2025
Unprompted review
Purchased a Target Trap for practice
Purchased a Target Trap for practice. After watching the video it failed the first time we attempted to fold it back up. Byrna responded and replaced it in record time. New one works fine.
January 25, 2025
Unprompted review
Great customer service
Great customer service. Prompt attention to my inquiries. Highly recommended to colleagues.
February 8, 2025
Unprompted review
I had a defective mag and it was not…
I had a defective mag and it was not one day they had two in the mail for my in convenes, best costumer serves I think I have ever experienced. thanks
February 3, 2025
Unprompted review
Wonderful, personal service
Marie was extremely helpful and actually had me order while talking to her, assuring me of the process! She went above and beyond in helping me.
February 5, 2025
Unprompted review
Samantha was awesome!
Samantha was awesome!
Shipped out correct co2 cartridges right away! Although it was my mistake she didn’t hesitate to correct the situation!
Thanks so much!
Tom S.
January 23, 2025
Unprompted review
Rachel McBride
Rachel McBride! What a pleasure chatting with her. She made sure I had all the right additions for my follow up order, and provided me a discount code as well.
February 5, 2025
Unprompted review
I had an issue with delivery of some accessories for my Byrna gun.
I had an issue with delivery of one of my orders. Samantha responded quickly, was very courteous, and fixed the problem.
January 30, 2025
Unprompted review
Customer Service Super Star, Maria B.
Maria B. was super fast in answering my inquiry about my recent order. Not having to wait for days to get an answer to a simple inquiry makes me feel like Byrna is a company whose goal is to provide customer service as quickly as possible and Maria B. did a very good job at doing just that.
January 24, 2025
Unprompted review
Best customer service around
Best customer service around. We love Byrna in this house. Great product!
January 22, 2025
Unprompted review
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