SHINE BROWN - BYROKKO Reviews 3,613

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they work. Many people appreciate the pleasant smell and how the products make their skin feel, noting that they help achieve a great tan quickly. However, some customers were dissatisfied with the delivery service, experiencing issues such as delayed or missing orders. There were also instances where people reported poor customer service, citing slow responses or a lack of resolution for their problems.

What people talk about most

Product

Consumers generally find the products to be positive, with many praising their effectiveness in achieving a... See more

Quality

Users describe positive interactions with quality, consistently praising products for delivering on their... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise fast shipping,... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the ease of ordering, quick... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the excellent and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I gave 4 starts because of the fast shipment. I would give 5 but i havent used the product yet. I read a-lot of negative reviews about not receiving the product or receiving it too late. So i contacte... See more

Company replied

Rated 5 out of 5 stars

I bought the oil and the original cream. They’re both great although I do prefer the oil, as it goes on with ease, to the shine brown original is a little like Vaseline in consistency. They both smell... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Byrokko several times and it's always been a pleasant experience. The products are great and smell wonderful, but most importantly, they give you a beautiful tan very quickly. I ju... See more

Company replied

Rated 5 out of 5 stars

Been getting the Shine Brown oil for years. Absolutely love it. Gives me a fantastic tan when using it on holiday. And have been taking the tanning gummies for while now too. Not only are they enhanci... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

BYROKKO is a line of luxury skin and hair care products with natural ingredients. Our main goal is to offer people a perfect summer tan as quickly as possible and without excessive exposure to the harmful effects of the sun. We want you to have a beautiful and natural tan throughout the year, so we recommend using our #shinebrown products at every opportunity you get. We want to keep offering cosmetic products that not only nurture the skin but also make it softer and smoother. This is the best way to get that perfect tan you have always wanted – and the best way to shine like a star under the warm summer sky.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Waste of money

I ordered 4 creams, but two of them arrived unsealed, and one was dirty and seemed used – there was very little product inside. I contacted the company, but they didn’t help me at all: I couldn’t return the products, I didn’t get a refund, and they didn’t send replacements either. They only told me that the creams were “just a bit dirty” and that I should wipe them. I explained that one of the creams was almost empty, but it didn’t matter. Basically, I paid £20 for those two creams for nothing.

August 19, 2025
Unprompted review
SHINE BROWN - BYROKKO logo

Reply from SHINE BROWN - BYROKKO

Hi.
We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is incredibly important to us, and we are here to help resolve any concerns you may have. Please email us at support@byrokko.com with your details so our support team can assist you personally.
We’re committed to making things right and hope to hear from you soon.
Kind regards,
Byrokko Team

Rated 5 out of 5 stars

My favourite summer product

My favourite summer product, it’s more than 2 years me and all my friends enjoy it! The best for skin moisturise and sun colour

August 19, 2025
Unprompted review
SHINE BROWN - BYROKKO logo

Reply from SHINE BROWN - BYROKKO

Hi,
Thank you so much for your beautiful message! We're thrilled to welcome you to the #ByrokkoFamily. Your kind words truly made our day, and we’re overjoyed to know you're loving our products. Here's to many more glowing experiences together!
With gratitude,
Byrokko Team

Rated 5 out of 5 stars

Amazing❤️

This butter chocolate cream is amazing 🤗😍 first year after long time Im nice brownie 🤗 my skin is shine and smell good 😍

August 18, 2025
Unprompted review
SHINE BROWN - BYROKKO logo

Reply from SHINE BROWN - BYROKKO

Hi there,
Your satisfaction means everything to us, and we’re thrilled that our products are meeting your expectations. Thank you for your wonderful feedback.
Have an amazing day! 🧡
Byrokko Team

Rated 5 out of 5 stars

Fantastic product

Delivered on time, all intact. Great product, delicious smell!!

August 15, 2025
Unprompted review
SHINE BROWN - BYROKKO logo

Reply from SHINE BROWN - BYROKKO

Hi there!
Thank you for your amazing review! 🧡 We’re so glad to hear you’re enjoying our products and can’t wait to continue this journey with you.
Sending sunshine your way,
Byrokko

Rated 1 out of 5 stars

I want to return it and get a refund I…

I want to return it and get a refund I waited weeks for this to arrive and no longer need it

July 7, 2025
Unprompted review
SHINE BROWN - BYROKKO logo

Reply from SHINE BROWN - BYROKKO

Hi.
We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is incredibly important to us, and we are here to help resolve any concerns you may have. Please email us at support@byrokko.com with your details so our support team can assist you personally.
We’re committed to making things right and hope to hear from you soon.
Kind regards,
Byrokko Team

Rated 5 out of 5 stars

Always happy with quality of products

Always happy with quality of products

August 12, 2025
Unprompted review
SHINE BROWN - BYROKKO logo

Reply from SHINE BROWN - BYROKKO

Greetings,
We can’t thank you enough for your kind words! 😍 It makes our day to know how much you love our products. Your happiness means everything to us, and we’re so grateful you keep choosing us. You can count on us to keep delivering things you’ll love!
Wishing you an amazing and joyful day,
Byrokko

Rated 4 out of 5 stars

Nice stuff

Nice stuff! Got a great tan 👌and snelle really nice

August 15, 2025
Unprompted review
SHINE BROWN - BYROKKO logo

Reply from SHINE BROWN - BYROKKO

Hello,
We’re overjoyed that our products are bringing you closer to your perfect tan. Your feedback motivates us to keep creating with love and passion. 🌞
Enjoy your glow!
Warm regards,
Byrokko

Rated 5 out of 5 stars

AMAZING

I've used Bytokko Shine Brown for 6 years now and decided to have a look at some of their other things. I decided to order the Coconut Bomb for hair. OMG! normally After drying my hair it is frizzy but after using this my hair looks like i don't even need straightners! my hair feels so amazing. I shall be ordering more of the coconut Bomb, if i could give it 10 stars i would.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Use a few times

Brilliant service everytime,had a slight problem with a order that went missing,which was not their fault was the couriers But on contacting them via email,was all sorted and received what I ordered today.Alqays great service and products.My go to every time for my hair.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

I want to write this review as when I…

I want to write this review as when I read them I panicked they would not come so email customer services straight away they assured me they were coming even though I had no tracking number well I ordered Friday and they have come today Wednesday all good no leaks cream has an extra lid on top do not to leak over all looks good and arrived in good condition just to try it out now when I go on my holidays 😀

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and very good products :)

They replied quickly. The items sent and received within 5 days.. l received them today. l have also bought about 3 other products locally. Very helpful. Also main thing is they are very good products. Thank you :)

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great sun tan

Fast delivery. The products are great. Smells great and the tanning is awesome. The aftersun really takes care of your skin after the sun. I have ordered the lipoil this time too. No more burned and dry lips.

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

I can honestly say this experience has…

I can honestly say this experience has left me never ordering again.
Ordered on the 20th July, paid via Apple Pay which holds all my details, address, phone number etc. The order was delayed due to “incorrect telephone number” which is a physical impossibility, the number is over 30 years old and is the only one linked to my Apple Pay. When chasing it, I was told that it would still take 8 working days despite the money being taken immediately out of my account. I pointed this out the the CS team and also advised I could buy it cheaper from Amazon with next day delivery. No response.

The products arrived on the 4th August, they arrived slightly open as the lids hadn’t been secured properly and one of them had leaked in to the packaging. Needless to say, I can’t use them.

I think I will stick to the alternative I’ve been using!

Not great

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Byrokko tanning oil and aftersun

I've been using Byrokko for a few years now, at home in the UK and abroad! Brilliant stuff and skin much softer after using the sun oils and aftersun. Smells lovely too! It always arrives within a week from ordering too.

July 22, 2025
Unprompted review
Rated 3 out of 5 stars

I have used shine brown oil & shine…

I have used shine brown oil & shine brown cream before but thought I would try the yellow one ! Expecting it to smell of papaya or banana or at least fruity? But it doesn't smell nice at all ! So a bit disappointed if I were to be honest , I added £4.95 for the mystery gift & was also disappointed to receive a tiny tube of after sun .

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Received my Gummies really quickly. Also got 2 phase tanning oil which I haven't used it but am sure it's amazing. As a surprise got 2 sachets of carotene tanning cream - thank you

July 30, 2025
Unprompted review
SHINE BROWN - BYROKKO logo

Reply from SHINE BROWN - BYROKKO

Greetings,
We can’t thank you enough for your kind words! 😍 It makes our day to know how much you love our products. Your happiness means everything to us, and we’re so grateful you keep choosing us. You can count on us to keep delivering things you’ll love!
Wishing you an amazing and joyful day,
Byrokko

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