They will not send you your entire plan of aligners at once, there is alot of communication via email with repeat questions and at times more then one agent asking these same questions. It's very inco... See more
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See what reviewers are saying
Great customer service. Nice people I got this email today, “Thank you for contacting us regarding your request for additional treatment. After a thorough review of your account, we regret t... See more
First, the good. Byte has corrected my smile about 85% of what they promised. I had mild issues and some crowding and did the night aligners for six months. Now, the bad. I spent a lot of money to inc... See more
Byte has been life-changing for our 16-yr-old! We were told by an orthodontist that he did not qualify for aligners. That doctor wanted to put him in 4 years of metal braces. (He only had a few crooke... See more
Company details
Written by the company
At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Contact info
1556 20th Street Suite A , 90404, Santa Monica, United States
- 8772983669
- support@byteme.com
- byte.com
You should know
3.5
Average
8K reviews
Replied to 15% of negative reviews
Typically replies within 48 hours
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Haven’t received them at all
October 23, 2024
Reply from Byte
We apologize for the delay, and we’re sorry for the frustration this has caused.
Due to a voluntary pause in the shipment and processing of new orders while we review certain regulatory requirements, some orders have been delayed.
Please feel free to reach out to us at bytereviews@byte.com, and we would be happy to connect you with the appropriate team to assist with your order and resolve this matter promptly. Thank you for your patience.
Extremely poor experience
Extremely poor experience. Had started byte earlier this year and was in the process of waiting MONTHS for refinement aligners.. Now that they’ve stopped production, any progress I made is trashed. Never got aligners and the ones I have now won’t hold up. I was paying monthly through a credit card, and feel as if I should be refunded some amount for the hassle!! I didn’t even finish the treatment or get the results I wanted. For them to now make us go out of pocket to the dentist to get consent forms, x-rays, etc when we went to them for treatment is wild!!
November 6, 2024
Unprompted review
Reply from Byte
We’re truly sorry to hear about your experience and understand your frustration. As part of a voluntary pause in the shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits, while we review certain regulatory requirements, we recognize the impact this has had.
We fully understand how disappointing this situation must be, especially after months of waiting and working through the process. We want to ensure that your case is addressed properly, and we’re more than happy to connect you with the appropriate team to help work toward a resolution. You can reach us directly at bytereviews@byte.com. Thank you for your patience.
I have a tracking number that states my…
I have a tracking number that states my order hasn’t left the facility and it’s been a couple of weeks now. I have yet record my order and this is really disappointing
October 23, 2024
Reply from Byte
We sincerely apologize for the inconvenience you’ve experienced. Due to a voluntary pause in the shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits, as we review certain regulatory requirements, your order has been delayed.
We would be happy to connect you with the appropriate team to work towards a resolution. Please reach out to bytereviews@byte.com. Thank you for your patience and understanding.
I received an e-mail from byte saying…
I received an e-mail from byte saying the will give me a refund. Here is the text from the e-mail.
Byte has made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while we perform a review of certain regulatory requirements. There is no risk to health or human safety posed by the use of the Impression Kit.
Our records indicate that you have not mailed your Impression Kit back to us, or have mailed your Impression Kit back to us, but we have not yet followed up with you. As such, we will be providing you with a full refund of your Impression Kit purchase amount.
October 23, 2024
Reply from Byte
Thank you for sharing your experience with Byte! We appreciate your patience as we review regulatory requirements to ensure the highest safety and quality standards for our customers. Rest assured, our team is committed to processing your refund as quickly as possible, and you should see it reflected within the next 7-14 business days. If you have any questions or need additional assistance, please feel free to reach out at bytereviews@byte.com. We’re here to help and appreciate your understanding!
BYTE aligners
As a physician I felt I could work with aligners on line. The experience has been frustrating. In 2 years my teeth are not straight. Almost all communication is performed on line by“support” staff. ( the level of expertise is unknown) You can not speak to clinical personnel - they aren’t “ set up for that” . It takes insistence to be able to email clinical staff. There is no way to speak to a dentist. The Dr listed as responsible for the aligners can not be found on social media. I would suggest looking into other options to straighten your teeth.
November 6, 2024
Unprompted review
Reply from Byte
Thank you for sharing your feedback, and we deeply regret that your experience hasn’t met your expectations. We understand how important it is to have access to clear communication and professional expertise when it comes to your dental care.
At Byte, we strive to make treatment as convenient as possible, but we understand that remote care can feel impersonal at times. We do have licensed clinical staff available to review cases, and we apologize if you found it difficult to reach them or feel supported throughout your journey.
If you’d like, please reach out to us at bytereviews@byte.com, and we’ll be happy to review your case and ensure we provide the assistance you need moving forward.
We appreciate you bringing this to our attention, and we’re committed to improving our services based on your valuable input. Thank you for your patience, and we wish you the best in finding the right solution for your dental care.
Avoid this company
Everything went smoothly initially, but there's little support when issues arise with their treatment. Customer support is essentially a canned response library, and it's been difficult to get help from their inadequate product. Specifically, I have been using the aligners based on their recommendations, and regardless, the aligners don't fit securely on my teeth. They have closed my support case without my knowledge and have withhold support due to their own company's oversight. This oversight being an urgent field safety notification due to regulatory violations from the FDA. That should tell you enough to avoid buying any products from this company.
Edit in response to Byte: I already have a case by emailing support and I am still waiting for a response. Rather than me reaching out continuously, could you just respond to my message?
November 6, 2024
Unprompted review
Reply from Byte
Thank you for sharing your experience with us, and we’re sorry to hear about the issues you've encountered. Customer safety and satisfaction are our top priorities, and we want to make sure every customer’s dental health and progress is carefully reviewed by their local dentist before continuing treatment. We apologize if our responses have felt impersonal and if there was any miscommunication about your case. We’d be happy to review your case thoroughly to see how we can best assist you. If you could please reach out to us at bytereviews@byte.com, our team will work with you to address these concerns and do everything we can to support you. Thank you for your patience, and we appreciate the opportunity to make this right for you.
FDA Just shut them down pending…
FDA Just shut them down pending Investigation.
So glad I did not pay them in full. Now they want me to go, and my own expense and get Dental exam, x-rays, and report back to them, even though I paid them for this same service.
Took two months to get the first shipment and there no longer able to ship due to problems and complaints about the product.
November 1, 2024
Unprompted review
Reply from Byte
We completely understand your frustration, and we sincerely apologize for the inconvenience you’ve experienced. Our team is currently conducting a thorough review in collaboration with the FDA to address certain regulatory concerns, which has temporarily paused shipments and aligner processing. We understand how disruptive this has been, and we deeply regret any confusion or frustration it has caused.
Regarding your dental exam and x-rays, we ask that customers work with their local dentist to ensure their dental health is accurately reviewed during this time. We know this can feel like an extra burden, and we apologize for the inconvenience.
Please reach out to us at bytereviews@byte.com, and we will review your case and do everything we can to support you during this process. Your satisfaction and safety are our top priority, and we appreciate your patience while we work through these challenges.
Thank you for sharing your concerns, and we are here to assist you further.
The company took our order on 10/18/24…
The company took our order on 10/18/24 and money knowing it was "working with the FDA" on issues with its aligner system and issued a decision on 10/25/24 to stop taking orders or producing its aligner system.
We are now out over $3500.
October 21, 2024
Reply from Byte
Thank you for reaching out, and we understand your frustration regarding the recent pause on orders and production. Our top priority is the safety and satisfaction of our customers, and while we conduct a thorough review with the FDA to ensure we’re meeting all regulatory standards, we’ve temporarily paused new orders and production.
Please know that our team is committed to supporting you through this process. We’d be happy to review your case to ensure your concerns are resolved. Please reach out to us at bytereviews@byte.com so we can assist you further and make this right. Thank you for your patience and understanding.
I was charged $14.95 dollars for this scam!
I was charged $14.95 dollars for this impression kit only for Byte to tell me that my insurance won't cover the cost. So I asked for a refund and would like to return the impression kit but Byte is telling me that they cannot do refunds!? Then they send me a link to "refund questions" and it's a broken link! What kind of scam is this!? I want my refund!
October 19, 2024
Reply from Byte
Thank you for reaching out, and we’re sorry for the frustration this situation has caused. We understand how important clear information and support are, especially regarding insurance and refunds, and we apologize for any confusion.
Please reach out to our team at bytereviews@byte.com, and we’d be happy to review your case thoroughly and do everything we can to assist you. We’ll also ensure the link you mentioned is fixed right away to prevent further issues.
Thank you for your patience, and we appreciate the opportunity to help make this right.
Do not waste your money
Do not waste your money. I spent over 2k on this treatment and have 0 satisfaction and I have now received an email basically recalling their product! Good lucky getting in contact with any support and the “advisors” are uneducated and unresponsive.
November 5, 2024
Unprompted review
Reply from Byte
We appreciate your feedback and are truly sorry for the disappointment and frustration you've experienced. Your satisfaction and safety are extremely important to us, and we’re working hard to ensure that all customers feel supported.
Please know that our team, including licensed clinicians, is here to address any questions or concerns you have. If you haven’t already, please reach out to us at bytereviews@byte.com so we can review your case in detail and do everything we can to help.
Thank you for your patience and for giving us the opportunity to make this right.
Poor service/deceptive
I got my impression kit did it immediately and sent back and then got a message they weren't processing any new clients and my money would be reimbursed and to date it isn't.
I am not happy😕
October 21, 2024
Reply from Byte
We’re truly sorry for the frustration this has caused, and we understand how disappointing it is to wait for a resolution. Our team is currently conducting a thorough review, which has temporarily paused new orders and processing.
Please reach out to us at bytereviews@byte.com so we can review your case and ensure that we resolve this as quickly as possible. Your satisfaction is very important to us, and we’re here to assist you every step of the way.
Thank you for your patience, and we look forward to making this right for you.
HORRIBLE
My initial experience with the treatment was positive, but things took a turn after I completed my 7-week program. The promised results didn’t match reality, so I reached out and provided all the requested photos. They assured me new aligners would be sent within a month, but it’s now been over two months without any updates.
When I contacted them again today, I learned that they are currently unable to fulfill my order due to some sort of outage, possibly related to legal issues. They’ve refused to send me either the retainers or the new aligners. I’ve been using a set of aligners that are meant for only a week, and they are nearing the end of their usability. I fear that all the progress I’ve made in the past four months will be lost.
To make matters worse, they aren’t offering a refund or assistance in obtaining retainers elsewhere. My treatment has come to a halt without any warning, leaving me in a frustrating situation where I risk losing my money, time, and smile. This is incredibly disappointing. I’m considering legal action to resolve this. I strongly advise against pursuing this treatment!
November 3, 2024
Unprompted review
Reply from Byte
Thank you for sharing your experience, and we apologize for any inconvenience you've encountered. We understand how frustrating it is to experience delays, especially when you’re awaiting updates on your case. Please rest assured that our team is actively working to ensure every case is handled with care and urgency.
For further assistance and a more personalized update, please reach out to us at bytereviews@byte.com. We’re committed to addressing your concerns as quickly as possible and appreciate your patience during this time. Thank you for giving us the chance to make this right.
Affordable but at what cost?
I enjoyed the simplicity of the process with Byte, and they were suitable for an economical option. But, like some others, I realized that you want what's best and not necessarily what's cheapest when it comes to your teeth. I've been to the dentist since, and they love my teeth, but they mentioned that the program I was on before (Byte) did a good job but missed some crucial parts of my teeth that I didn't even know about. The thing is, you trust them and their doctors, but they are more focused on mass than quality, and there have been times when they told me I was finished and showed the graphic of my teeth being completely straightened but totally missed my bite, not connecting on the left side of my mouth. Of course, I'm no dentist or orthodontist, so I thought since my teeth were "straighter" and my gaps were a little more closed in, I was done. Once I learned that my bite was not correct, I went to Byte for assistance, and they mentioned that I would have to pay $987 for an intro to the program now. I am not confident with them in general in doing it right this time, so I will use my insurance for a percentage off and just go with a platform that my dentist recommended that has me periodically come in in person and get the right attention that my teeth need.
November 4, 2024
Unprompted review
Reply from Byte
Thank you for sharing your experience with us. We’re sorry to hear that we did not meet your expectations. We always strive to provide the best care and a positive experience, and it’s concerning to hear that you felt the process was more focused on volume than quality.
We understand your desire to ensure every aspect of your dental health is properly addressed. We genuinely appreciate you bringing these concerns to our attention and can assure you that we take customer feedback seriously as we continue to improve our services.
If you have any further questions or would like to discuss your concerns in more detail, please reach out to us at bytereviews@byte.com. We’d be happy to review your case and do what we can to assist you.
Thank you again for your feedback, and we wish you the best in your continued dental care.
This company is a scam…
Sent in my impressions and received an email saying they got them, but they never made a plan for me. A few weeks later I got an email saying they made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while they perform a review of certain regulatory requirements and that I would be refunded for the kit. I have yet to see that credit show on my account. It’s giving scam.
October 9, 2024
Reply from Byte
We sincerely apologize for the frustration you've experienced, and we understand how concerning it must be to have your refund delayed. Because customer safety is our top priority, our team is currently conducting a thorough review of our aligner system to ensure compliance with regulatory standards, which has temporarily paused new orders and shipments.
Please rest assured that we are processing refunds as quickly as possible, and we understand the importance of getting this resolved for you. We would be happy to review your case and do what we can to help. Please reach out to us directly at bytereviews@byte.com.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Don’t waste your money
I have ordered replacement aligners on August 26 after mine broke .Today is November 2 and despite numerous emails to customer service I still haven’t received anything.they stopped responding and obviously couldn’t care less my teeth are shifting back. All my efforts to straighten them have gone to waste. I had purchased the most expensive plan to ensure this wouldn’t happen but byte is a scam. Stay away from them. There are better options out there.
October 29, 2024
Unprompted review
Reply from Byte
We’re truly sorry to hear about the difficulties you’ve faced, and we completely understand your frustration. It’s disappointing to hear that you feel your efforts have been undermined, and we sincerely apologize for the lack of communication you’ve experienced.
Your satisfaction and progress are incredibly important to us, and we want to make things right. If you haven’t already, please reach out to us at bytereviews@byte.com, and we will prioritize reviewing your case. We’re committed to doing what we can to help.
Thank you for your patience, and we appreciate the opportunity to address your concerns.
They totally screwed me
They totally screwed me. Two days after I sent my kit in they tell me they’re not doing them anymore right now. Which gives me no time to check anywhere else during my benefit open enrollment period.
October 22, 2024
Reply from Byte
We sincerely apologize for the frustration and inconvenience this has caused. We understand how important it is to have clear timelines, especially during your benefit open enrollment period. Our team is currently reviewing regulatory requirements, which has temporarily paused new orders and aligner processing, and we deeply regret that this affected your plans.
If you have any additional concerns or questions, please don’t hesitate to reach out to us at bytereviews@byte.com. We want to ensure you receive the support you need and appreciate your understanding as we work through this process. Thank you for giving us the opportunity to make this right.
I sent in impressions and then they…
I sent in impressions and then they stopped contact me I had a specific representative assigned to me and she's Mia
October 21, 2024
Unprompted review
Reply from Byte
We’re truly sorry for the lack of communication and understand how frustrating it must be to feel like your case has been overlooked. We apologize for the delay in follow-up and for the lack of support you’ve experienced.
Please reach out to us at bytereviews@byte.com so we can review your case and do what we can to help. We’re committed to addressing your concerns and providing the assistance you need.
Thank you for your patience, and we look forward to resolving this for you.
I mailed back my impressions
I mailed back my impressions. But yesterday I received an email that I haven’t mailed them back and my kit was canceled. I tried multiple times to reach several representatives. The one that sent me a text never responded. I sent an email no reply. I don’t want to cancel. I want to pay $85 per month for the liners asap. Very disappointed.
October 9, 2024
Reply from Byte
We’re truly sorry for the confusion and the lack of communication you’ve experienced. We understand how frustrating it must be to receive conflicting information after mailing back your impressions, and we apologize for the delay in responding to your inquiries.
At this time, we’ve paused new orders and aligner processing as we conduct a review to ensure we meet all regulatory requirements. We understand that this has caused inconvenience, and we’re sorry that it’s affecting your treatment timeline.
Please reach out to us at bytereviews@byte.com, and we’ll review your case and do everything we can to assist you during this process. We appreciate your patience and understanding as we work through this. Thank you for giving us the opportunity to make this right.
Great company very helpful staff stays…
Great company very helpful staff stays in touch the whole way ! Great package deals!
October 21, 2024
Rip off
Rip off! They claimed they didn’t get my package when I got a receipt saying it was picked up. I can’t get anyone on the phone. Said they were going to refund me and never did. This is the crappiest company ever
October 14, 2024
Unprompted review
Reply from Byte
We're truly sorry for the issues you've encountered with your return and refund process. Refunds generally take 7-14 business days to be processed back to the original payment method. If you'd like us to double-check the status of your refund, please reach out to us at bytereviews@byte.com, and we’d be happy to assist further. Thank you for bringing this to our attention—we’re here to help make things right.
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