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C-Date UKReviews 

469
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Passed on their threatening letter warning me of their plans to enforce a bank account levy, wage garnishment and forceful disclosure of assets via affidavit to my solicitor they are claiming I owe t... See more

Company replied

Rated 1 out of 5 stars

This site is an absolute disgrace. There are no real people on here only employees and fake profiles. Once I realised this I tried to delete my own profile after cancelling my subscription through iTu... See more

Company replied

Rated 1 out of 5 stars

This company is the worst... Have just sent me an aggressive email demanding £49 for a membership I cancelled on day one of joining.. Stay away, my solicitor has their email and we will be con... See more

Company replied

Rated 3 out of 5 stars

Do not sign up for this I've been trying to cancel my subscription for the last 2 days and so far I've not heard anything back I've emailed them 3 times so far and no-one as got back to me . And when... See more

Company replied

Company details

  1. Dating Service

About C-Date UK

Written by the company

C-Date. Love your way.
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!

For now or forever? It's up to you!

Written by the company

Just sign up, relax and connect with your matches.
Tell us who you’re looking for, we’ll take care of the rest. Based on your preferences, we’ll find singles near you who are looking for exactly the same thing. Let the sparks fly!
Data protection? Absolutely!
We know how important security and safety are in online dating. That’s why we protect not only your data and conversations: Fake profiles and scammers don’t stand a chance with us.

Contact info

C-Date. Love your way

Just sign up, relax and connect. No pressure. No fixed rules.

1.4

Bad

TrustScore 1.5 out of 5

469 reviews

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1-star

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1.4

All reviews

(469)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't not sign up

Don't not sign up! I signed up for the 1 month premium after a hour realised was completely fake, then seen all the bad reviews so decided to cancel the subscription- which they make so hard! For anyone who does need to cancel it's on there homepage in the footer, but instead of it just being cancelled button they make you fill a form asking for stupid unnecessary info. Once u submit the cancellation for you receive an email saying they will confirm in 5 days I did then send another email demanding it to be canceld this morning I have received a email confirming this. Anyone who signs up just follow the cancellation instructions in the bottom footer on there home page!

April 17, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

HI Si! With the information you've provided, we can see that our customer service has been already in contact with you and your Premium-membership has been cancelled. Our customer service usually responds to your original email within 3-5 working days. Thanks, Noel.

Rated 1 out of 5 stars

C-date scammers

I’m livid right now!! Who does C- date think they are by posting up a threat that they will be initiating a collection process by enforcement against me!
I no longer what the fake premium subscription and tried canceling it many times! Now that they can’t get access to my debit card they want to collect it via an agency! It’s a mafia company. Do - not - join this site. I will be reporting this. C- date if you read this ( doubt it) stop it now!!!

April 15, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

UPDATE: As you didn't provide any information to help us resolve this matter, there is not further we can do at this time.

Hi! Please provide your account information so I can check this out for you, I'll see if I can find your cancellation and update your account. Did you properly cancel your renewal within the cancellation period? If not, then your subscription would have been renewed and if you failed to respond the payment reminders your debt will have been passed to a collection agency and you should contact them. As said, you provide more information, I'll be able to check this for you! Thanks Emma.

Rated 1 out of 5 stars

Stay away from this site..

Made a massive mistake thinking this was a genuine site...subscribed for one month today and actually want out. They have made cancellation of subscription impossible. This should be a easy process but not on this site.

April 14, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Jamie, we'll email you on the address provided so that we can get this sorted. Thanks Emma.

Rated 1 out of 5 stars

After being auto rolled into premium…

After being auto rolled into premium without my approval I tried to cancel my subscription to no avail, I sent an email which I still have as proof, so that they cancel my subscriptions still they wouldn't, now they are sending me a bunch of letters from lawyers trying to intimidate me. I have my lawyers too and I have everything as proof.

April 1, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, i'm sorry to hear about this Mike, please do provide me with more information so that I can look into this for you. If would also be great if you could email your cancellation proof to me at
cdate-trustpilot@c-date.co.uk. I hope to get this sorted for you as quickly as possible. Thank you, Emma.

Rated 2 out of 5 stars

Could have been a battle

I subscribed on Monday .. and on that day I wanted to unsubscribe.. I just didn’t like the format etc ..

I went to the unsubscribe button and it said can’t unsubscribe please get In touch via customer service .. I thought that’s odd .. so any how after a few emails .. research etc I got an email on the Wednesday stating I’m
No longer a member all has been cancelled no more payments..

For me it was pretty straight forward .. very similar format to a company called RTA .. they were a company who dealt with commercial property and you couldn’t leave the contract despite the thousands in fees ..
I took them to court .. and won .. and sued them !!

so I was ready for this one .. screen shots , screen recordings .. clauses etc , but luckily my experience wasn’t too bad !!

I would say stay away .. on the grounds off to unsubscribe is a mission .. not like tinder etc where you’re on and off !!

It’s a business a dishonest one .. let’s be real .. it doesn’t do what it says on the tin .. unfortunately companies like this are set up by solicitors and law firms.

Good luck

March 25, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, we're sorry to hear our site didn't meet your expectations. With the information you've provided, we can confirm that your Premium-membership has already been cancelled. Thanks, Noel.

Rated 1 out of 5 stars

I didn’t sign up for a paid service

I didn’t sign up for a paid service.
I was autos rolled to a premium membership.

Never been asked for any money, account details or card details.

I read as I’m a woman I get the service for free.

Various websites including your own state this.

Contacted CDate as I deactivated my account and they advised the account has been deleted. However, I have now been informed that the site is only free to women is subscribed recently !

I haven’t seen any woman’s reviews in my research.

I need to know if I am being told the truth.

November 23, 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Sam! With the information you've provided, we couldn't find a profile in our system, so it has likely been deleted as you mentioned. We often have promotional offers for our customers, sometimes these offers give free Premium Memberships - sounds like you were one of the lucky ones. If you have more questions, please don't hesitate to contact our customer service. Thank you, Noel.

Rated 1 out of 5 stars

SCAM!!!!! is a set up as scam to rip…

This company is a set up as scam to rip off ppl and harassing me for something I didn't want if money didn't go through is clear I wanted cancel all as I haven't opened the profile was my son and c date didn't even verify me at all so I won't be paying for service that I never used !!!
Pursuing someone for money they do not owe in the
UK is a criminal offence under S.40 of the
Administration of Justice Act 1970;
f you continue with this harassment, I reserve the
right to (i) Report them to the police and (i) hold you
responsible for my legal costs associated

January 5, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, we're sorry to read your review. As we've previously explained, note that your Premium Membership is automatically renewed if it is not cancelled in time. We've advised that in case of non-payment your account would be passed to an external debt collector, which has now happened. All future communications should now be between you and the external agency. Thank you, Noel.

Rated 1 out of 5 stars

Rip off

Fake profiles and they make it impossible to unsubscribe unless you get heavy with these thieves. I had to cancel my bank card which caused me a lot of hassle to stop them plundering my account and threaten them with trading standards before they gave in, albiet begrudgingly.
This is no way to treat people.
BUNCH OF CROOKS, AVOID AT ALL COSTS!!!

March 18, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Paul, we don't allow fake profiles so we're really sorry to read your review. Unfortunately, we can not help you without some more details about your profile. Please contact our customer service from your registered email address and they'll have a look at your case. Thanks, Noel.

Rated 1 out of 5 stars

Site is a scam

Site is full of fake profiles. They also make it nearly impossible to cancel membership and delete profile. After getting in contact to cancel my membership they assured me I would not make any further automatic payments. I have now received an email demanding £39 and a £10 handling fee with threats of legal action if I do not pay. Stat away from this place it is a scam

March 10, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, Thanks for providing information for us to find your account. We see that your cancellation was too late to stop the renewal and the team explained after THAT payment was processed there would be no future payments. Nonetheless the renewal was not paid and your subscription is cancelled. If you want to delete your profile please do it from the profile settings or email the customer service team asking them to do it for you. We're sorry for any inconvenience or misunderstanding. Please contact us directly if you have any further questions. Regards C-Date.

Rated 1 out of 5 stars

Scammers!!

Scammers!!
Signed up for this site and never used it. wanted to cancel but couldn't see and now they're sending me threatening emails from Ecollect to pay £255 and also legal proceedings.
I have asked for usage activities document and they didn't provide.
I have reported this to the appropriate authorities.

March 5, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, We can't find any communication matching your name and as you haven't provided an email address we can't check for an account. Please check for typing errors in any emails you might have sent to us and ensure you didn't contact a no-reply email address! If you want a data export document please email the customer service team (cdate-trustpilot@c-date.co.uk) otherwise please contact Ecollect as that's who is dealing with your debt now.

Rated 1 out of 5 stars

I joined on the free first month then…

I joined on the free first month then ended up paying a fee. After a couple of days believing it was one of those conning websites providing very little except higher costs. I have tried to cancel membership but have found this nigh impossible they suggest link at bottom of their first page yet I couldn't get that page. I have messaged them a couple of times stating I couldn't get the link. I have read a few of the customer reviews and I do not want to continue with this company.
Another company preying on lonely people??

February 23, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Mark, sorry for our late response. We can however see that your subscription was cancelled via the team as you requested. We trust everything is now as you wish. By the way the cancellation link is there, as we've checked to be sure! If there's anything else, please email the team again. Thanks

Rated 1 out of 5 stars

Corrupt,hackers company

I never signed up to this site and I am now getting threatened by alleged solicitors and asking to pay them over £300 I have in numerous occasions told them I didn’t sign up to any of their site but keep getting these emails they are wanting a police report how can I look into this when I don’t even know the name of the site to report I never and have never signed up to a dating site the distress and upset this is causing with the threats of the emails and harassment is unbelievable I would rather slash my wrist than pay a corrupt company and money I do not owe and b4 you say it’s out of your hands ,it is your corrupt company/site that has started this and probably your hackers that has done many of these from what you can see on the reports from this site

February 26, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi steven! If you email us at cdate-trustpilot@c-date.co.uk, we'll take a look at your case and investigate your claims further. If you mention this review it will help us too.

Update, thank you for getting in touch with us. After reviewing your profile, we can confirm that the collection process has been stopped. Have a nice day, Noel.

Rated 1 out of 5 stars

I've just received this email from…

I've just received this email from c-date after spending ages trying to cancel my subscription.
Claim Subject Matter: Unpaid membership of 1m PROMOTION_ABO at www., reference:
Creditor: Interdate SA, 13 rue du Commerce, 1351 Luxemburg , LU
Invoice number: GB-2023-11-27-253867748-CDATE-DN
Dear Mr Rogers,

We wish to hereby inform you that no payment has yet been received with regard to the above-mentioned claim matter.

Consequently, the outstanding claim will be entrusted to our contracted legal partners for the purpose of initiating appropriate legal measures.

We must emphasize that obtaining an enforcement order will allow for enforcement measures to be initiated against you over a duration spanning multiple years.

Such measures include, but are not limited to, enforcement of a bank account levy, wage garnishment and forceful disclosure of assets via affidavit. Any subsequent expenses arising on the basis of such measures being initiated are, in full legal accordance, to be borne by you. The currently outstanding claim sum total would thereby continue to increase.

In order to avoid the initiation of such measures, you may transfer the claim amounting to GBP 254.70 (EUR 296.66) by no later than 02.03.2024 to the following bank account:

Beneficiary: eCollect AG
IBAN: CH65 0078 7785 0612 7274 6
BIC/SWIFT: KBZGCH22XXX
Bank Account No.: 785061272746
Bank Key / Sort Code: 00787
Institute: Zuger Kantonalbank, 6301 Zug, Switzerland
Payment reference: A0G5HH21
Bank payments will only be accepted in: GBP
As previously noted, transfers made without the corresponding payment reference "A0G5HH21" cannot (Credit card payments are accepted)

We must hereby reiterate, in the event the aforementioned deadline expires without either receipt of due payment or an appropriate response from you, the claim will be entrusted to our legal partners for the purpose of initiating judicial proceedings in the matter.

Kind regards,
eCollect AG

Absolutely awful intimidating and threating email can't believe a company would thing this is actually acceptable. The amount is over 3 times what c-date told me and now they want money paid into a Swiss account???

February 17, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Dear Michael,
As you have been already contacted by an external collection agency, your case has been handed over as the case could not be solved within the internal collection. Therefore, we kindly ask you to discuss the case directly with the collection agency who is now in charge of your case.
Thanks

Rated 1 out of 5 stars

Unsubscription next to impossible

Unsubscription next to impossible

I took up the free introductory membership out of curiosity, and wasn't interested.

I forgot to unsubscribe until I got a bill.

I then emailed to unsubscribe, and they replied that they would not accept an email subscription; it had to be an attachment to the email containing my name and subscription email address. An absolute farce, considering I'd put that information in the email.

I doubt that this is legal. However I printed the email I had sent to pdf, and sent it to them again as an attachment, as per their requirements.

I have now cancelled the direct debit. I expect they will demand more money, claiming I haver failed to unsubscribe correctly; but I will at least have the emails to prove that I did inform them that I wished to unsubscribe.

February 5, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Peter, the way how a cancellation has to reach us is well described in our GTC. However, we wanted to let you know that our customer service has already confirmed your cancellation to your registered email. Yours, C-Date

Rated 1 out of 5 stars

Site is full of fakes

Site is full of fakes. Sent email to cancel membership and now writing on here to make sure it is cancelled

February 4, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, sorry, you do not like your matches. Our customer service has already contacted you.
Thanks

Rated 1 out of 5 stars

Cancelled my subscription.sent them…

Cancelled my subscription.sent them proof and they are still threatening me absolute shambles stay away from this dating site people

December 30, 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Terry,
sorry, you did not have such a good experience. If you feel like we should look into your case once again, please feel free to contact us at cdate-trustpilot@c-date.co.uk.
Thanks

Rated 1 out of 5 stars

SCAM!

Signed up for one month, of course it has charged me another £40 for the next month. Have emailed to cancel but nothing back from them.

COMPLETE SCAM! DONT GO NEAR

January 29, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Henry,
Unfortunately, we were not able to find a cancellation of yours in time to stop the renewal. However, if you think you have cancelled in time please contact our customer service. We will be happy to check your case again.
Thanks

Rated 1 out of 5 stars

I've cancelled my account with c-date…

I've cancelled my account with c-date and yet your still taking money from my bank how can I stop this what your doing can only be a scam and should be illegal.

December 9, 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi,
please contact our customer service, we need to have some more information to check your case.
Thank you

Rated 1 out of 5 stars

DATING APP SCAMMERS

Terrible app full of bots. Tried to cancel in app but wouldn't work. T's & C's at the time said that I had to send a fax to cancel. I forgot about it. They subsequently kept taking the premium membership amount of £39.90/month for 7 months from Jan 23 to July 23 and so I asked my bank to cancel my card and issue a new one. That is £279.30 in membership fees for a service I did not use. I have now received a later from 'Themys & Dyke', a solicitors in Essen Germany fr an amount of £309.21 relating to an unpaid membership fee in August 2022! How can I be pursued for an unpaid membership fee in Aug 2022 when I continued to pay C-date until July 23. This is a scam. DO NOT HAVE ANYTHING TO DO WITH THEIR SERVICE

January 27, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi! We are sorry to hear you have forgotten to cancel your Premium membership.
Please directly contact the collection agency as your case has been already handed over.
Thanks.

Rated 1 out of 5 stars

Crooks

All the matches I came across just tried to sell more coin's, it was like they were there to make you buy token's.
I tried the trial, tried to cancel it but obviously did it wrong, sure they well overcharged me the cost was well over £40 I'm sure
They didn't reply to it.
I refused to pay it
They've just sent me a letter for a summens, I want to know how much they had off me in the 1st place.

January 26, 2024
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, please directly contact the collection agency as your case has been already handed over.
Thanks.

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