c2c Rail Reviews 

Trying to get to work on Sunday morning to start work at 07:00. Checked c2c travel app late Saturday evening. App says Bus replacement running from my station Benfleet to Basildon .
I arranged for a lift to take me to Basildon to avoid inconvenient bus replacement (with my bike). When I get to Basildon station and my lift has driven off. I discover that there are no trains from Basildon. The trains are running from Laindon!
This is typical of the diabolical service that c2c run on weekends when there are engineering works. Utter contempt for (expensive annual ticket holders paying over £4000) customers trying to get to work in order to provide essential police services.
My experience is all too common based on the number of people also complaining this early Sunday morning. Crap service that would have earned a nil star rating if that were available!

Dawng gawd awful.forget the hype it's as good as a DJ spinning a few country songs with two birds dancing and a charge of £8 per pint on best offer most songs are pop songs sold as having country vibes! No live performers you'd be better going to your local doing a country night at least you'd get live music. There's no stores selling merch no cowboy food it's w##nk!

Friday 22nd May, was coming home from a lovely evening at the theatre, then ruined by C2C. There was an overhead cable problem, which is fair enough and cannot be avoided, what could be avoided is the shambles of C2C. At the suggestion of the station staff (who maybe should have said go to Liverpool Street) we caught a train from Fenchurch Street, via the tilbury loop, stopped at Pitsea, everybody turfed off the train, no bus replacement service 0100hrs. a police car stopped what was probably an uber driver right outside the station and had a go at him, then instead of making sure everybody was ok, he just disappeared despite a number of lone single women standing around trying to find a way home. So both C2C and the police messed up that night. We ended up spending 35 pounds extra to get an uber to get home............

Poorly run with multiple delays and v poor customer service.

I rate 0 stars. The most s*t service ever. Always cancelled or delayed or engeneeing works. That's the service they give and charging massive amount of money for this s*t.

I was on my way to get the bus at 10:04 pm. I saw the bus and ran for it and it still drove off 5 minutes early.

I pay for weakly ticket and no ticket and i need waiting 20 days for answers

C2C train from West Ham to Barking delayed with no reason provided. Train was due to depart at 16:47.. stood on the platform for god knows how long. I stayed for more than 10min and no reason was given to the driver to explain the delay. I’m absolutely disgusted that they upped the prices for train fares. The service is still very poor and now we are charged more for this nonsense. Absolute robbery

My email was hacked by some unscrupulous b%&^&%ds, and I have been forced to change my email. Most of the other apps/services I use have been brilliant at changing my email address on their apps/services. However the C2C app not only says it will reply within 10 working days, but presumably is still sending confirmation emails on my purchases to an email address which I no longer have any access to or control over. This is appalling considering the amount I spend each day/week/month/year with C2C travelling to London for work.

Sort yourselves out and change my email as requested please............

The announcements for C2C trains are often unreliable when there are delays and trains are often cancelled. Today, Sunday, train delayed from Leigh-on-Sea and we were told it was being diverted to Liverpool Street. Then driver says cheerfully he is terminating at Barking with no advice given how to get to stations past Barking that C2C usually serve. Disgusting.

Signal problems are every week now and this is unacceptable, specifically living in a area with limited bus sevice

Horrible service and horrible workers at Laindon station. About 4-5 workers aggressively shoving/pushing a young girl. She was trying to explain her situation they completely ignored her and wouldn’t let her talk. I understand if she did something wrong, but the excessive force they used on her was disgustingy. Four-five grown men nearly causing a 16/17 year old get hurt. All while another worker was giving me a fine for a simple mistake after I continuously explained I’m not from the area and got help from others purchasing my ticket. Continuously explained I’m student, don’t understand how these trains work all while another young person did the same thing at the station however she was let through but I was forced to give my license to the C2C worker who clearly took advantage of my lack of knowledge- inspector CC6514 at 15:47 on 22/01/2026

17:12 from fenchurch street.
15 mins late
Then om the way to Pitsea, informed its stopping short at Stanford-le-hope.
Poor seevice and not the first time, doubt it will ne the last either.

Poorly run always late and cancelled trains and tickets are expensive for the service they provide!!!!

Good evening,

I arrived at Limehouse Station at 16:06, and the staff member at the gates did not allow me to use the wider gates on the right-hand side. When I asked for the reason, he stated that they are only for bicycles. I explained that I would tap my card on the reader, but he still refused to let me pass.

I requested his name, but he declined to provide it and told me to speak to his manager. I then went to the ticket window to speak with the manager, but despite repeating myself three times, he claimed he could not hear me.

I should not be required to explain my disability to every staff member at the station. As a paying customer, I have the right to access the station safely and without unnecessary obstacles.

I would appreciate if this matter could be reviewed and addressed.

Terrible service its late litreally everyday

I use Chalkwell Station every single morning, and I can say with absolute confidence that the guard on duty has made a huge, positive difference over the last 7–8 months. He manages the crowds, the school kids, and the constant flow of commuters with professionalism, patience, and genuine care. He’s firm when he needs to be, respectful at all times, and always willing to help. Because of him, I feel safe every morning and that peace of mind is priceless. Because anyone who uses this station regularly can see how much effort he puts in and how much the station has improved because of it. Chalkwell is a better, safer, and more organised place with him there. We need more guards like him, not fewer. His hard work deserves recognition, not criticism.

Will at Upminster train station was so helpful and kind.
My teenage son arrived to the station only to realise he left his iPhone on the seat in the carriage.
Will acted promptly and professionally, he called the phone many times until it was answered by a passenger that found it. He negotiated with the passenger who was on the way back from Fenchurch street to bring it back to Upminster. She did this and thankfully we got the phone back.
We are so grateful to will and the passenger 🤗 thank you for helping

One of the ticket checker named DANA ,she came to check the ticket even though i had a ticket ,i didnt realize my railcard was expired .it was just been 1 month .they were so rude and offensive while talking . And i am gonna take further action for it

Most offensive, company i have had to deal with,
I worked from them before mnany years ago so it is so sad to see what has become of this company even worst now it nationalized which is a shock as thought it would be better, admitting to being in the wrong without say sorry or helping of with the stupid non-smart cards. and then to round it off calling my wife MR when pointed out the first email after was MRS and then reverted back to MR again for the last 4 emails unsure if the are a real human or Artificial Bot. Nazia needs re-educated on how to help and address customers. my wife has never felt so humiliated. Wonder when the next Meet the Manager is at Fen ST.? funny as this is a claimed profile for C2C but no reply to peoples concerns. Sad Really