Banner for ELEGOO CA Store

ELEGOO CA Store Reviews 766

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 730 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the high quality of the products, noting their exceptional performance and ease of use, even for beginners. Many appreciate the fair pricing and the quick delivery service, often highlighting that items arrive well-packaged and in good condition. The overall user experience is frequently described as amazing, with many consumers expressing satisfaction with their purchases and the company's ongoing service. However, some people were dissatisfied with aspects of the delivery management, mentioning issues with tracking information and delays. A few other people also felt that some products arrived damaged or with missing peripherals, leading to frustration with the resolution process.

What people talk about most

Product

People report positive experiences with product. Many customers are happy with the company, their service,... See more

Quality

Customers consistently note positive experiences with quality, praising the exceptional product performance... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient shipping.... See more

Price

Reviewers mention positive feedback about price. Many customers found the products to be a great value, with... See more

User experience

Consumers find user experience to be positive, highlighting ease of setup and use, with many reporting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The elegoo centauri carbon printer is working mostly okay, the wifi won’t connect to the elegoo slicer unless I power off the router and 15 seconds later power back on. I need to use a usb stick to tr... See more

Rated 4 out of 5 stars

Everything I've ordered from Elegoo Canada has arrived and been exactly what I ordered/wanted. I once bought a part from the big "A" and unfortunately it arrived as something someone had already taken... See more

Rated 4 out of 5 stars

Would be a definite 5 star rating except I've had to wait a long time for my full order to be delivered. Still waiting! The printer works well. 20 hours of printing with no problems. One synchronizat... See more


Company details

  1. Electronics Store
  2. Electronic Spare Parts and Components Store
  3. Equipment Supplier
  4. Handicraft
  5. Printer and Scanner Store

Written by the company

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.


Contact info

4.2

Great

TrustScore 4 out of 5

766 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

i definitely recommend these guys

i definitely recommend these guys. they fixed my centauri print head when i did a boneheaded move while being in too much pain to not rush and i fried my print head circuit board. i told them how dumb i was and they just helped me get my machine back up and running. simple things like that make me a loyal customer. also pay later plans are sweet when you're too disabled to matter as a human being! now i got the centuari 2 too!

February 12, 2026
Rated 1 out of 5 stars

I don't know... they're taking way too long to get here.

Maybe improve your shipping before asking me to rate the products. I'd like to give the products a rating but they haven't arrived yet.

February 13, 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for any inconvenience, we will try our best to improve. Hope we can better meet your needs next time.
If you encounter any other problem, you can contact us at info@elegoo.com to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team

Rated 1 out of 5 stars

Waste of money and time

I installed the extruder assembly and when I turned the printer back on, I immediately got an error indicating a short. Elegoo will not accept a return, replace the assembly or explain how to fix the issue. Waste of money and time. Should have just scrapped the printer and bought another printer from a different company.

February 12, 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review.

We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.

Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team

Rated 4 out of 5 stars

The elegoo centauri carbon printer is…okay all things considered.

The elegoo centauri carbon printer is working mostly okay, the wifi won’t connect to the elegoo slicer unless I power off the router and 15 seconds later power back on. I need to use a usb stick to transfer the files, both the router and printer in the same room, 12 feet apart, line of sight.The hot ends are so/so seem to need to be replaced more often than I think should be necessary, not very robust. Over all considering the cost an okay machine with consumables cost associated with it.

February 10, 2026
Rated 4 out of 5 stars

Printer is good

I'm fortunate that there's an Elegoo Distributor about 45 minutes away from me, so whenever I order from the website I get my items relatively quickly.

However, on my last order, it was said that I would receive a gift for purchasing within a certain time frame. To my knowledge I never received that gift, and it's been approximately 3 weeks since purchase.

February 6, 2026
Rated 5 out of 5 stars

Have a Neptune 3 pro and a mars 5…

Have a Neptune 3 pro and a mars 5 ultra. And a vast assortment of filament and resin. Love the fast local shipping and the over all quality of the product all this while keeping things at a reasonable price point keeps me coming back.

Only ever had one issue with a spool of white filament being very under spec you shipped a replacement with only a few pictures and no grief.

Thanks again

January 10, 2026
Rated 5 out of 5 stars

PETG-CF is Outstanding!

I was after a matte PETG. I tried all sorts of settings with basic PETG but nothing was close. However, Elegoo's PETG-CF is amazing. It took a bit of tweaking in addition to a 0.6 hardened nozzle upgrade, but I am very impressed with the final results. I am also impressed with the delivery - three days and it was on my doorstep! Fabulous.

February 9, 2026
Rated 5 out of 5 stars

Available information a price comparison

Information on U-Tube is what sold me on the Elegoo Centauri Carbon printer. I looked at the software first watched reviews on it as well. The auto setting and user interface is fantastic. Every setting (there are lots) link immediately to a website pop up. The design and functionality is very well made. For a first time printer with a hardened tip you cannot go wrong. If your newto 3d printer the Elegoo products will get you in keep you going for a while.

February 9, 2026
Rated 5 out of 5 stars

I highly recommend Elegoo

The Elegoo web site was easy to navigate. It was simple to find detailed information about each printer model, including specifications, and materials supported. The ordering process was straightforward, with transparent pricing and clear shipping information. I received the printer just few days after I ordered it. I have printed few projects already and I'm very impressed with the quality and the results. Thank you.

February 9, 2026
Rated 3 out of 5 stars

I tried to change the nozzle on my…

I tried to change the nozzle on my Neptune 4 max. I then found that a common mistake I made with the wrench movement ripped the thermidor wires out. After touching each other the board fried. Had it for a day then I bricked it. I even followed the guide. It is just that easy to mess up. Looks beautiful. I may decide to fix it in a few weeks when I am less irritated.

February 9, 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration.
Please contact us if needed at 3dp@elegoo.com.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team

Rated 1 out of 5 stars

Constant z stepping needed hot end ends…

Constant z stepping needed hot end ends up dragging print off bed without persisted adjustments. Truly unhappy with this machine. Immediate wear and tear is evident on the machine, the wheels turn into dust. It’s my 4th printer but first elegoo and I’m very disappointed.

February 6, 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review.

We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.

Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team

Rated 5 out of 5 stars

Great 3D printer for a reasonable price

I bought the Elegoo Centauri Carbon as my first 3D printer.
I was able to get printing within 30 minutes of opening the box. The packaging was fantastic, they used very good quality foam that ensured that the printer arrived in perfect shape.

I started by just downloading free models and printing them, but I have since started using TinkerCad to create some custom parts. I know that TinkerCad is not the most powerful modeling software option, but it's easy to use and free.

I've been able to print several useful items in the first week, even the wife approves :)

February 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look