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Hotels.com Reviews 

1
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TrustScore 3 out of 5

3.2

Tour Operator
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Company details

  1. Tour Operator
  2. Hotel
  3. Lodging
  4. Travel Agency
  5. Travel Aggregator
  6. Vacation Rental

Written by the company

With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

All reviews

(1)

1 review in the last 12 months

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Rated 1 out of 5 stars

Beware of outrageous fees when booking apartments on hotels.com

Please be careful when booking independently owned appartments.. I just found one in downtown Montreal on hotels.com, located at 1099 Anderson St. It charges in addition to the nightly rental and taxes: 100$ property fee and $122 cleaning fee plus 23$ on the actual fees. This totals well over $400. Plus one does not have the safety and security that large hotels offer to customers. What irks me is why hotels.com permits such financial abuse of travellers.

October 13, 2025
Unprompted review

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