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2.6
4 reviews
Hasn’t replied to negative reviews
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Do not use them! They are a terrible company. They send second hand or damaged stuff. It’s so hard to get a hold of them. They don’t respond to emails either oh and when they eventually do , they won’t respond to your request.
Terrible company all in all , avoid at all cost
Damaged product: broken pump bottles, dirty. Refused to refund even though photos were provided to them. (Same dynamics as mentioned below. They haven’t considered that some of us open the delivery and discard of the box, and this box was severely damaged.) In my case, clear photos were provided plus my description.
Hello all,
im not sure if this is the right forum but I wanted to warn folks about this website and their absolutely horrific customer service. As a repeat customer i placed another order for liquid shower gels and soaps, and apparently their international packing standards dont tape the tops to ensure they dont spill! one of the bottles arrived with 25% of it spilled and i sent them a courteous email with a picture and their response is beyond mind blowing.. asking me for ridiculous images of the most obscure angles of the box? pictures of the wrapping paper separate? pictures of the label of the box? Photo of the "broken item" , photos of the other items, photos of other protective paper , LOL!! After explaining to them i already sent a picture and that this is a bit much to ask for such a small claim , since the bottles were simply not taped , they go on to continue to demand all said photos to "correctly assess" the situation. I wasn't asking for much just a small compensation for the amount lost !
Absolutely ridiculous and I recommend you steer clear - their customer service , should you have any issues, is not the most accommodating.
My order arrived all the way to Canada 🇨🇦 fast and as ordered
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