Cabinets Bay LLC Reviews 147

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Fantastic customer service! I had started looking into cabinets and kitchen layouts in Feb 2025. I had to wait awhile due to final measurements to order. They were great about helping me get right ba... See more

Company replied

Rated 5 out of 5 stars

I’ve been working with Cabinets Bay for about four years on all of my kitchen projects and have never had any issues. Their service is always prompt, and whenever a warranty claim arises, they handle... See more

Company replied

Rated 1 out of 5 stars

The cabinets are not easy to put together especially the drawers. The drawer glides will shift and cause drawer front to not look flush to the cabinet box. I noticed the clear coat was going to be an... See more

Company replied

Rated 5 out of 5 stars

Solid product, exactly as it appeared on the website. One observation: included written instructions were absolutely awful. The website video assembly example did not quite match the over fridge unit... See more

Company details

  1. Cabinet Store
  2. Kitchen Furniture Store

Written by the company

We are a passionate and dynamic company dedicated to simplifying the complex home improvement process. With the support of experienced industry professionals, we aim to make your experience smooth and straightforward. To suit your needs, we offer both pre-assembled cabinets and ready-to-assemble (RTA) cabinets. Our kitchen designers and customer support specialists are here to assist you with everything from product dimensions to creating detailed 3D models of your space.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

147 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!
I had started looking into cabinets and kitchen layouts in Feb 2025. I had to wait awhile due to final measurements to order. They were great about helping me get right back into the planning and had to redesign it a few times. Bought the bridgeport cream rtas. Absolutely beautiful in person. Highly recommend!

December 17, 2025
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Reply from Cabinets Bay LLC

Thank you so much for the kind review! We’re happy to hear you like the cabinets.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great vanity cabinets. Easy to assemble.

November 25, 2025
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Reply from Cabinets Bay LLC

Thank you so much for your feedback! If you ever need anything else, we’re here to help.

Rated 5 out of 5 stars

I’ve been working with Cabinets Bay for…

I’ve been working with Cabinets Bay for about four years on all of my kitchen projects and have never had any issues. Their service is always prompt, and whenever a warranty claim arises, they handle it quickly and professionally. Great cabinets at a great price - my customers love them!

October 28, 2025
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Reply from Cabinets Bay LLC

Thank you for your awesome feedback! It’s always a pleasure working with you.

Rated 1 out of 5 stars

The cabinets are not easy to put…

The cabinets are not easy to put together especially the drawers. The drawer glides will shift and cause drawer front to not look flush to the cabinet box. I noticed the clear coat was going to be an issue and brought it to customer service attention but said it was how I installed them. Installed the cabinets 2 years ago and the the clear coat continues to chip in the corners of the door framed. Very disappointed with customer service interaction I had.

October 21, 2024
Unprompted review
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Reply from Cabinets Bay LLC

After reviewing our records, we could not locate any orders or service history under your name. We respectfully ask that you remove this review, as it does not appear to reflect a verified customer experience with our business.

Rated 5 out of 5 stars

Just what I needed!

August 19, 2025
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Reply from Cabinets Bay LLC

We appreciate your feedback and are here to help. Feel free to contact us anytime with questions about your project.

Rated 5 out of 5 stars

Cabinets Bay is the way to go!

I recently purchased a set of RTA (Ready-to-Assemble) cabinets from CabinetsBay, and I couldn’t be happier with the entire experience. From start to finish, everything exceeded my expectations!
These cabinets are not just easy to put together—they're built to last. The materials feel solid and durable, and the finish is absolutely beautiful. The doors close smoothly, the hardware is high quality, and the overall construction feels premium. You'd never guess these were RTA cabinets based on their look and performance.
CabinetsBay's customer service is truly top-notch. Before placing my order, I had a few questions about sizing and color options, and their team (Kate!) was responsive, knowledgeable, and incredibly helpful. My order arrived on time and in perfect condition! It’s rare to find a company that genuinely cares about its customers the way CabinetsBay does.
If you're looking for affordable, high-quality RTA cabinets that are easy to assemble and backed by exceptional customer service, CabinetsBay is the way to go. I highly recommend

July 1, 2025
Unprompted review
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Reply from Cabinets Bay LLC

Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with your cabinets and that our team (special shoutout to Kate!) could make the process smooth and stress-free. We truly appreciate your support and recommendation!

Rated 4 out of 5 stars

Are good quality cabinets but it take long to delivery.

Very good quality cabinet, you need crew to assemble, if you need it ASAP it’s not a good option because take from 10 to 15 days to delivery.

Thank you.

May 22, 2025
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Reply from Cabinets Bay LLC

Thank you for your feedback. We understand that timely delivery is important, and we strive to provide accurate lead times, which are clearly noted on our website and aligned with industry standards. While some cabinet lines do qualify for expedited processing at an additional cost, the specific line you selected is not part of that program.

If you have any questions or need further assistance, please don’t hesitate to reach out — we're here to help!

Rated 5 out of 5 stars

Cabinets are very well made and we are…

Cabinets are very well made and we are pleased with the look.

March 5, 2025
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Reply from Cabinets Bay LLC

Thank you for your feedback! We're delighted to hear that you're happy with the quality and appearance of your cabinets. Enjoy your new space!

Rated 5 out of 5 stars

Great to work with

Cabinets Bay was absolutely fantastic to work with. Having a project that required a lot of coordination on my end, they kept me informed whenever I had any questions and all items arrived very quickly. Everything went as smooth as could be and arrived timely, damage free and all looks great. Would definitely work with this company again!

February 12, 2025
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Reply from Cabinets Bay LLC

Thank you so much for your kind words! Keeping our customers informed and ensuring timely deliveries are top priorities for us, so we're glad we could meet your expectations. We truly appreciate your support and look forward to working with you again in the future!

Rated 5 out of 5 stars

CabinetsBay was an easy to use

CabinetsBay was an easy to use, intuitive online app. Their customer service and follow up was outstanding. Thank you CabinetsBay!

November 21, 2024
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Reply from Cabinets Bay LLC

Thank you for your awesome feedback! Please don’t hesitate to contact us if you need any assistance.

Rated 5 out of 5 stars

Very punctual on getting me back the…

Very punctual on getting me back the design plans and communication on measurements and installation. If there is anything that could have been better is not being shy about closing the sale after you done a great job on the design layout. I understand closing was always my weakness too. Some people just need a friendly help stepping off the ledge.

August 15, 2024
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Reply from Cabinets Bay LLC

Thank you for your fantastic feedback! We understand that the nature of our business means that the final decision about a purchase can be delayed for various reasons, especially with the many unknowns in today’s remodeling process. That's why we strive to make working with us as stress-free as possible.

It seems our designer reached out to you last week to check if you were ready to place your order. We’re happy to assist you with placing it. If you need any changes or have any questions, please feel free to contact us.

Rated 5 out of 5 stars

Fantastic quality cabinets

Fantastic quality cabinets, and customer service! Speed of assembly and delivery also exceeded expectations!

August 16, 2024
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Reply from Cabinets Bay LLC

Thank you for your kind words! We’re thrilled to hear that our quality, service, and delivery exceeded your expectations!

Rated 5 out of 5 stars

Quick service

Attention to details on the order and quick turnaround times

August 1, 2024
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Reply from Cabinets Bay LLC

Thank you for your positive feedback! We look forward to serving you again!

Rated 5 out of 5 stars

Leak caused a mold issue in kitchen

My kitchen and laundry needed to be torn completely out due to a mold issue. I have never had to remodel before and picking out cabinets was a hard decision until I sent my layout to cabinetsbay.com. Easy to work with and always happy to help with any changes. We are a month in on the project and wasn’t ready to order any cabinets yet, so my whole quote was placed on hold with pricing until I was ready! Kate has been a gem with helping me.

June 7, 2024
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Reply from Cabinets Bay LLC

Thank you for your feedback! We look forward to continuing to assist you with your kitchen and laundry room projects.

Rated 4 out of 5 stars

Samples delivered on time but can't…

Samples delivered on time but can't wait much longer for your show room to open. Starting to look at other suppliers for my cabinets. Can I get an update on when the show room will open?

April 24, 2024
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Reply from Cabinets Bay LLC

Thank you for your feedback. As previously mentioned, we moved to a new location earlier in April and are currently organizing the layout. While we do not have an exact reopening date yet, we anticipate welcoming local customers at our new location, in addition to continuing our online services, within the next 3-5 weeks.

Rated 5 out of 5 stars

Great build Quality fast shipping easy…

Great build Quality fast shipping easy to use website With a great sales price

April 16, 2024
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Reply from Cabinets Bay LLC

Thank you for your positive feedback! We're glad to hear you had a great experience with our website and are enjoying the quality of your purchase. Feel free to reach out if you need anything else!

Rated 5 out of 5 stars

Customer Service and Quality are Top Notch!

Kate was absolutely wonderful during our process of purchasing cabinets. The quality of the cabinets is great and they look and work exactly like we had hoped!

April 15, 2024
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Reply from Cabinets Bay LLC

Thank you so much for your kind words! We hope you enjoy your beautiful new space. Please don't hesitate to reach out if you need anything else!

Rated 5 out of 5 stars

Excellent cabinets

Excellent cabinets, they were more than fair and fast when replacing the few blemishes on the cabinets I had ordered. I have used them before, and will use them again in the future.

April 9, 2024
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Reply from Cabinets Bay LLC

Thank you for your review! We're glad to hear you were happy with our service. Looking forward to your next project!

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