CA Cars Reviews 

Arrive as a customer, leave as family. The team at CA cars are among the friendliest and welcoming you will ever find. They run a fantastic dealership and I know driving instructors from as far South as Brighton or as far North as Liverpool and beyond travel all the way to Leicester just for CA cars. They are that good. Truly the best service you can find in the industry.

I was recommended this company so happily placed my order.
I chose my car & the extras I wanted.
I paid my deposit in time & eagerly waited for my new car to be delivered.
When the car arrived I quickly noticed that it was the wrong specs & I contacted the company.
The response I got was one of complete apathy & a sudden lack of knowledge of any reason I had the wrong car delivered.
I was confronted with two solutions.
1. Refuse the car & wait 6 months for a new factory build with an offer of a completely unsuitable car to hire from them & a trip to Leicester to pick it up myself.
2.Execpt the car.
I feel devastated that what was supposed to be a great day of me going independent I found myself put in a situation not of my doing.
I felt such pressure that my business was about be in doubt I felt pressured to except the car to be able to trade the next day.
The person on the phone refused to believe anybody in the company should have checked the car when it was delivered to them & they have not made any attempt to offer any compensation or tell me why this mistake has happened.
They have their money & washed their hands.
I'm completely deflated & feel robbed.

Not sure what happened to my last review, but I’m happy to write another. I cannot in good faith recommend. The customer service is poor. My car broke down 5 times in 1.5 years. I had multiple replacement vehicles which were awful (they don’t replace like for like which is stated). The issues I had were never ending, I could write an essay. I couldn’t renew a lease with this company, as I had lost all trust and confidence. I spent so much money maintaining the car through no fault of my own. My car was going through a litre of oil every few weeks, likely down to a more serious issue from when the car first broke down due to spark plugs not being fitted, then not being fitted properly. No one was willing to investigate or get it fixed. Stuck in between CA and the dealership with no one wanting to help. I was left with a problematic learner car that broke down 5 times, on 2 occasions just before test. One of the replacement cars they gave me had a puncture. I called them to let them know, they said they’d authorise a new tyre. The same day I go to the garage and they refuse authorisation. I have to cancel a lesson while they took time to sort it. Every service they take hours to authorise, this was the case every time. On the last service I had they didn’t authorise brake pads. They argue they would’ve authorised this if it had been requested but I was shown by the dealership that it had been requested. Again I’m stuck. I had to take another day off to get the brake pads done at another garage. I have cancelled several lessons, spent hundreds of pounds, gone through several litres of oil, several visits to the garage and disappointed clients. It effected my mental health massively and left me in a state of anxiety when teaching. I’m so relieved and happy not to have that car and not to be with this company. You may get lucky and have a good experience, but I cannot in good faith recommend.

From the very beginning CA cars made the purchase stress free and extremely straight forward. There was always someone I could contact even with my daft questions they were always helpful. Would highly recommend CA to anyone looking to buy a car

Fantastic service always very helpful I would highly recommend using CA Cars

I contacted CA cars on a recomendation to lease a car for my Driving Instructor business. As recommended I spoke to a very helpful lady by the name of Deborah. Throughout the whole process she has been extremely helpful and never did it feel like I was dealing with a pushy sales person, in fact her extensive knowledge and experience in the field was very helpful in deciding the best deal and option for me.

Excellent experience once again from this company this is my 3rd car that I have brought from them and they have aways taken care of me with the process of sourcing a car and the prices are unbeatable compared to maindealers clara and her team was really exceptional

I recently bought a Toyota Yaris Hybrid from CA cars. I needed to ring in several times due to me having lots of questions. Peter (who I mostly spoke to) was absolutely brilliant from the very 1st call I made and throughout the entire process and then finally when I collected my car. He answered all of my questions. He was very friendly, helpful and a pleasure to talk with both over the phone and in person. Any emails I sent in were quickly replied to. Peter even sent me some photos of the car. Also the lady who dealt with taxing my car was also very friendly and efficient (I think her name was Kelly). I would like to thank everyone at CA cars for such a great experience. I'm really happy with your service and I really like my car... My experience has been great so I can highly recommend CA cars!

I have leased a car from Deborah and the team for the past three years. I have always found Deborah to be very helpful, really efficient and very patient in answering all my queries. She has been a pleasure to deal with and I would highly recommend her and the team to anyone.

I just bought a brand new car from CA Cars. They delivered it free of charge this morning. The purchasing process was smooth and efficient every step of the way. Impeccable service from Deborah, my account manager, who kept me informed and promptly replied to all my enquiries. Deborah was friendly, professional and knowledgable. The whole process seemed effortless. Great customer service!

I purchased a new car from CA Cars in October 2024. Due to a personal safety issue I decided to put a private plate on the car.

The log book never arrived so I raised this with Clara at CA Cars. Apparently it was nothing to do with them because they provided my details to Toyota Leicester who simply put CA Cars on the DVLA log.

I suspect when the log book arrived it was destroyed as they claimed they hadn’t received it.

I’ve spoken multiple times to CA. Cars, DVLA yet 6 months on I have no logbook because I am not the registered owner. Now Toyota Leicester are involved now.

My covert narcissist ex husband has been triggered by losing his seat in the elections and has blamed me as is his trigger in the past. Since he learned he has lost his seat, he has been following me in my driving school car and reported me to the police who have visited my house and been satisfied that I have acted correctly but the garage involved messed up.

Today I was on mock test with a pupil and was pulled over by the traffic police yet again.

I had to go through all this incompetence yet again and was advised I was doing everything I could. The police recommendation was to use another car until this mess is resolved.

I bought this car in good faith and paid for the car in full, well before the due date. Yet because this can’t be sorted out, I am advised to use another car.

My Son and I have escaped Domestic Violence with the abuser on the Claire’s Law register so sadly I don’t have a garage full of ‘alternative’ cars to use for another 6 months whilst this gets sorted. Not great for business to be pulled over by the police for the first time in my life and been driving for 42 years.

If something goes wrong, it seems that correcting it is beyond their capability. Avoid unless you want endless drama.

I initially hired a car for a month but my students were struggling with the clutch due to the change of car and I realized it was getting very hard for them to perform in their lessons and when I called the next day and spoke to Peter about it without any hesitation he agreed to take the car back and he offered me to replace with any cost they had available in the stock.

I later decided to buy a car due to the great service I received from Peter and I must say that this is one of the best experiences I had when buying a new car. Peter made sure that the journey was nice and smooth and he also helped me a lot to save a lot of money.

I would also like to shout out to their admin team that whenever I spoke to them every single person was helpful and assisted me with normal admin queries in a very timely manner.

Thank you so much for you help Peter and it was great working with you.

Regards
Harry Sehra

I’ve just purchased a new car from CA Cars following my previous car being written off. The hire process was simple and efficient. My account manager (Deborah) was a dream to work with. Friendly, professional, efficient, knowledgeable and clearly very able at her job assisted completely with the purchase of my new car. Kelly from the Finance team worked magic in the background, and between them, I experienced the most painless car purchase I have ever done. Thanks to everyone involved, it has restored my faith in the car sales industry.
Great service, excellent product knowledge, honest and trustworthy staff.

I bought a car from them. Although Peter was really helpful and I dont have any problems with the car but the car is squeaky over the speed bumps.

When I went to collect the car. It had water marks on the passenger door side which got cleaned as I mentioned it. The tyre pressure was low, so I had to point that out too. The car wasn’t valeted professionally. It had lots of crumbs and needed a good valet.
It had no fuel, just about got to the petrol station.

⭐⭐⭐⭐⭐

I cannot express enough how grateful I am to Karen and the entire team at CA Cars for their incredible support during a tricky time in my life. After my beloved MINI was written off, I felt overwhelmed and uncertain about my options. From the moment I reached out, the professionalism and understanding I received made the entire car leasing process painless and straightforward.

Karen’s willingness to help me navigate this challenging situation was nothing short of remarkable. Her trust and support allowed me to continue my work without interruption, and for that, I am truly thankful. The personalized attention and care from the team exceeded all my expectations.

Thanks to their dedication, I am now back on the road, and I couldn’t be happier. I wholeheartedly recommend CA Cars to anyone in need of reliable and supportive leasing services. Thanks once again for everything.
Top skills.

Been dealing with ca cars on and off for years great company no issues always helpful
Can’t honestly think why anyone could have a complaint about them if they have an issue call them they go out of their way to help you just about to buy another car from them expecting it to go smoothly too would recommend car cars all day long. In fact I’d recommend them before main dealers

Terrible company. I’m not sure anyone that works for them has any training in customer services. Their e-mails and telephone calls are so unprofessional. Paying an extortionate amount of money each month for a vehicle and when it breaks down they fail to keep their side of the contract by providing a courtesy car within dedicated time frame. They fail to keep you updated with what is going on and they fail to answer questions asked of them on e-mails. Worst lease company I have ever had the misfortune of giving business to.

Let me set the scene my instructor car failed MOT.
I had thought a few weeks before I should change it and had spoken to the Lovely DEE.
So the scene car fails mot it been troublesome a few weeks back and I had lost money on lessons. This was Thursday 9th I had a test on Saturday and a full diary for the weekend.
I spoke to DEE who I feel went beyond the arm to really help me in 24 hours I was in a hire car and able to continue my business with the added security that I was now in a lease car.
I have learnt my lesson here DEE lol I will always lease a car.
This is a great company who I have dealt with over a few years.
On return of my cars they have always been very fair.
Look after your lease car like it's yours
I will protect the mats seat etc.
Thank you Dee

I recently purchased a vehicle from this dealer late Jan 2024. I live in Greater Manchester so had to enquire before making a trip down to near Birmingham. Me and the dealer Khan had a phone conversation at length where he detailed the vehicle, its service history and previous work carried out. All my questions were answered so I went to view the car. Please bear in mind the age of the vehicle when you buy, this car was 12 years old and presented very well given its age, it was clean and immaculate and the dealer was able to provide all the receipts of work claimed. A full MOT was provided and offered me a guarantee which I took, this proved to be a blessing as I picked up a small problem with the car. I took it to my garage and contacted the dealer who was incredibly professional and offered to have the car fixed at my garage instead of going back down to Birmingham. The work was carried out swiftly and he promptly satisfied the bill. I found Khan to be a man of his word, a professional and I would highly recommend.

Buying process was very good. Sales representative was very helpful but the car was delivered with some lacquer stains. I was told to take it to my local dealer, which I did. I was told stains were due to wrong storage of the car, they were not sure if the warranty covered it. I emailed the sale rep about what I have been told but since then I have not heard from them.