Cachia Reviews 

558
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the products are exceptionally comfortable, soft, breathable, and made of outstanding quality materials that feel wonderful on the skin. Customers also deeply appreciate the exceptionally fast delivery service, gorgeous packaging, and the extremely smooth, easy online ordering process from start to finish. Some reviewers were not happy with specific fit or quality details. Consumers noted occasional issues such as clothing garments shrinking in length after washing, pockets featuring poor stitching defects, or specific items not fitting properly. Furthermore, a small number of buyers felt disappointed when certain pieces did not match their overall expectations regarding durability.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently mentioning outstanding quality and comfort.... See more

Quality

Consumers find quality to be positive, frequently describing the pajamas and garments as amazing,... See more

Delivery service

Clients share positive opinions on delivery service, consistently noting smooth sailing from ordering to... See more

Order

Customers consistently note positive experiences with order, highlighting the smooth process from purchase to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adore Cachia family matching PJ's they're our Mother's Day ritual to buy new ones each year. The quality is outstanding so comfy and breathable material. Thanks for making us look so fab!

Rated 5 out of 5 stars

The quality of these Pj's are amazing. I wear them sometimes as leisure clothing for around the house. Very comfortable and soft. Service delivery was completed in a timely manner. Will be orderin... See more

Rated 5 out of 5 stars

I have at least 10 pairs of cachia pyjamas and love them all! My latest pair is no exception! So comfortable, roomy fit, (great for relaxing) and excellent quality! The service is fast! Ordering is ea... See more

Rated 5 out of 5 stars

Absolutely love Cachia! Their collection is stylish, modern, and always feels on trend. Everything I bought — from clothing to accessories — is well made and looks exactly like it does in the photos.... See more


Company details

  1. Clothing Store

Written by the company

CACHIA is an online Australian company based out of Melbourne, producing quality affordable sleep & loungewear. Our focus is to keep up with the latest trends, our custom designs are fun and fresh and will always keep you surprised. We source the highest quality fabrics to keep you #comfywithCACHIA at an affordable price point.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

558 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(558)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought as a treat for myself.

I recently lost my hair for a second time because of cancer treatment. These pyjamas were a little feel better gift to myself. I already own 4 pairs so I knew I would love them. They are perfect hospital pyjamas, they are so luxurious and comfortable and I get loads of compliments on them. My absolute favourite pyjamas.

April 24, 2024
Rated 5 out of 5 stars

A plus

I have recently lost a lot of weight and was after some decent active wear. I purchase a pair of long active pants and a pair of shorts. Omg they are amazing. They are firm without being tight
I then placed another order for another 2 pairs and 2 caps. The order arrived minus a pair of pants. Their customer service was amazing and express post out the missing pants.
So, the items are amazing as well as their customer service. 😍

March 25, 2024
Rated 1 out of 5 stars

Sent the wrong item

Sent the wrong item, then ghosted me not replying to a single email for weeks until the item you sent incorrectly was registered as being returned.

Absolutely appalling customer service. Happily took my money and then took so long to sort it out that one of the items I ordered was no longer available.

Just dreadful.

March 25, 2024
Rated 1 out of 5 stars

I’ve been ordering Cachia Pjs for…

I’ve been ordering Cachia Pjs for years. I recently purchased matching easter pjs in a size 16 for me, and size 8 for my son. I received size 16 and size four… I immediately provided photo proof and let them know they had made a mistake. They said they wouldn’t send me the correct item Until I printed a label (| don’t own a printer) and took the item to the post office.
I went out of my way to go to Officeworks. Print the label. Stand in line return the item they incorrectly sent. Emailed them tracking and confirmation to ask when I’ll the get right item. This was one month ago. I’ve tried 2 more emails : no reply. I’ve written on their Facebook : my posts are deleted. I gave the item a negative review with facts only : nothing nasty. They deleted it. Now I’m beyond annoyed. I’ll be requesting a check back from my bank. Never again. Poor customer service.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Love!!

Absolutely love cachia! I recently brought active wear and they are honestly the most comfortable I've ever worn!!

February 23, 2024
Rated 5 out of 5 stars

Really great customer service

Really great customer service. Recently given a refund on an item that had been further reduced. Cachia didn’t need to do that but they did and it’s made me a 100% guaranteed loyal shopper.

January 25, 2024

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