CACTi PCs Reviews 361

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the high quality of the PC builds and components. Many people also commend the staff for their helpfulness and expertise, noting the exceptional customer service received before and after purchase. The service is frequently described as top-tier, with consumers appreciating the efficiency and ease of their overall experience, including quick responses and smooth user interactions. Reviewers are particularly impressed with the competitive pricing, often finding the value to be significantly better than other providers. However, some customers also noted occasional issues, such as receiving different RAM than advertised or experiencing minor cosmetic damage upon arrival. A few people reported initial problems with their PCs, like a non-functioning GPU or a fan issue, and a small number of reviewers expressed dissatisfaction with post-purchase customer service, finding it less responsive than pre-purchase interactions.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting its phenomenal quality and... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, patience, and quick... See more

Service

Clients share positive opinions on service, frequently highlighting the exceptional customer support and... See more

Customer service

Customers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Price

Consumers find price to be positive, consistently praising the competitive and reasonable pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really well priced gaming PC compared to a lot of other companies. Fast delivery and well packaged. Out of the box just plug in to the mains and a screen and it's good to go, no lengthy set up... See more

Rated 5 out of 5 stars

Absolutely beautiful. Everything ran smoothly, PC looks clean, and the packaging was pretty much perfect, even foam inside the case itself for protection. All the specs were exactly as listed. I... See more

Rated 5 out of 5 stars

Top tier service. The price was very competitive. There aren’t many companies out there that will deliver a pc custom built like this. With upgraded motherboards. James was and has been superb in both... See more

Rated 5 out of 5 stars

Prior from purchasing the desktop, they guys at their chat support(website) was very helpful in answering all my queries. They also helped me on after sales after i needed help with the windows ke... See more


Company details

  1. Computer Accessories Store

Written by the company

CACTi Gaming PCs - Affordable Gaming PCs that don’t compromise on performance. Looking to part ex your system towards a machine? We accept PCs, consoles, TVs, monitors and more. Go to www.cactipcs.com to find out more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Amazing company, meet the lads as well for little extra upgrades. Very police and welcoming, great prices as well. Love the build!!!
Thank you, highly recommend

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Company, Fast and Responsive

My gaming laptop abandoned me due to overheating in the hottest day of August. In prey if desperation I thought about investing in a PC.James was incredibly responsive and responsive he PC It arrived in record time. Thank you :))

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and price

I spent a good two months looking to buy a pc. I looked at chillblast, pc specialist, cybertech and many many others before I randomly stumbled upon Cacti. I thought the prices couldn't be right and they were hundreds of pounds cheaper than the other PC builders. Checked out the positive reviews and figured I would give them a go. I could not be happier, the pc runs incredibly and is super quiet and the price was crazy good. The support chat has also been amazing, I had a question about wifi and the response was immediate and super friendly. All in all could not be happier. When I want another upgrade in the future, I will 100% be back.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

A rare gem offering a great product at…

A rare gem offering a great product at a competitive price and topped with fantastic service. I had a post collection query out of hours and it was answered swiftly even though I didn’t expect it until after the weekend.
This PC runs MSFS 2024 in Ultra 1440p and VR without issues. Now having a crack at other AAA titles. Very happy and would recommend the machine and Cacti PCs.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering from this company

First time ordering from this company. Delivery was super quick and nicely packed. Some same assembly was required but everything was very simple. They forgot to put my extra ssd drive but the guy on the phone was very helpful and super friendly specially because when I call was already after his working hours and yet he didn’t mind. Very happy with this company and if I will ever have to buy another pc I am definitely ordering from them. Thanks!!!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a new 5090 PC fully specced out!

Ordered a new 5090 PC fully specced out! It came with *FREE* 3 years warranty, parts and labour. I mean, what else can you ask for in terms of customer satisfaction.

James was on it with customer service; clear answers to my questions, prompt replies and always available to help (even in closing hours).

I really liked that they accept part exchange of your old PC at a very decent price.

He also did all the overclocking for me and threw in a free GPU upgrade to an overclock edition card (NO JOKE!).

Whoever buys from them, will for sure be a 1000000% satisfied. These guys will be my go to when I decide to upgrade in the near future.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Every other brand is dead to me - Exellent Service, quick delivery. 10/10

TLDR: Don't be scared that they're a very small team, Exellent customer service, beautiful build, top teir fan curves, 0 issues, gave me a free upgrade to the power supply after a tiny tiny bit of delivery confusion. Will no longer buy from anywhere else.

Full Review:
Bought a lovely 5090 Rig with all the bells and whistles, didn't need to as my old rig had a 4090, but I wanted to change the CPU and couldn't be bothered changing everything but the GPU.

Ordered on Saturday Morning, the site told me it would be delivered Monday, after my order the team reached out and apologised for the wrong date being shown on the site, I didn't even have to message them first.

That was totally fine by me, but despite me being happy with the information I was offered a completely free power supply upgrade due to the confusion, completely unprompted.

The PC has an excellent fan curve configured, 0 bloatware, everything installed correctly, bar the fan RGB controller being plugged into the wrong socket on the motherboard, meaning software wouldn't locate the fans to change the color. But that was a 30 second fix and, in fairness the connectors are right next to eachother so was just a genuine mistake.

Cable management is second to none. Everything is tidy, tucked away and cable tied in the back of the case. But not lazily, it looks beautiful.

I almost always go with large OEMS for PCs and parts, but no more. Any PCs In the future will be bought from this wonderful little team.

Outstanding build, customer service and you can tell they really do care about doing the best job they can.

10/10

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

really happy with my purchase

I couldn't be happier with this purchase! The product exceeded my expectations in every way – great quality, fast delivery, and exactly as described. It works perfectly and feels well-made. Customer service was also responsive and helpful. It's rare to find something that ticks all the boxes, but this absolutely does. I would definitely buy again and highly recommend it to anyone considering it!

August 20, 2025
Rated 5 out of 5 stars

I traded in my old computer and got a…

I traded in my old computer and got a good price. the whole process was very simple and James communicated all the way through. Highly recommend Cactipc - I've used all the big companies in the past but cacti is by far the easiest and smoothest to deal with.

Wouldn't use anyone else now - even got a mate to buy a computer from them and he is equally impressed!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service EVER!

This was the best customer service I have ever experienced. I used their WhatsApp number to ask every single question I had even down to the little things. Cacti PCs helped me in every way they could from enquiring, purchasing and part exchanging my old PC. Super friendly and they even threw in a few extras for me after a slight delay in shipping. Also, when I was struggling with budget, they took time out of their day to do a custom build to bring the price down for me. Will be recommending these guys to everyone who needs a PC!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Very happy with this company. Quickly answered all questions and set up PCIe. Great spec for the price, better than competitors and I searched a lot of them.
Pc arrived promptly and all works grand. Will be using again and would highly recommend.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great pc for the price!

I was also skeptical at how cheap the prices were. But after speaking with the helpful staff, going over my optimal build I couldn’t be happier. They even upgraded a few parts as they didn’t have the ones I ordered in stock. Would highly recommend cacti.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

I order one pc from Cacti PC

I order one pc from Cacti PC, the pc came next day as they promised, they even offer some free upgrades, and helped with all the information need it and made sure it's all good for me. I am very happy so far with their service and their support. I recommend them.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful and great PC

Super helpful and great PC, small issue with a part before I collected so they upgraded my case for free which was great. Easy process all together and can’t fault, thanks!

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with my PC

Absolutely delighted with my PC. James and the team have been amazing, couldn't be happier. I definitely recommend Cacti for anyone looking to buy a PC at any level. 5 star service.
Dan

August 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look