Cadent Reviews 1,464

After having my boiler serviced the engineer from Bosch raised concerns about the gas meter location.
He contacted Cadent.
They responded within an hour and said everything was ok but did change the gas shut of valve.
Not turning off in the right position.
Cadent engineer very polite and professional and explained everything to us.

The fellas friendly and just got on with the job and cleaned up afterwards, very happy with the service

Lovely experience. Called the National Gas line with a suspected gas leak. All instructions and guidance were very clear and in the interest of looking after those in the home (pets included!). From the first call, everyone was kind, proactive and provided top notch service. The engineer showed up within an hour, and was able to quickly identify and solve the leak which was indeed there. He explained everything clearly and spent the time to make sure I was aware of what he was doing. All the while he was considerate of keeping the space clean, getting the job done quickly and our safety. For an experience that could have been traumatizing, this was wonderful attention to care and customers. Thank you Cadent Gas!

I called Cadent Gas Services as I could smell gas in my house after being away for a few days. The call handler gave me all the advise; like opening doors and windows and not turning lights on etc to keep us safe.
They promptly sent out their engineers who identified a gas leak under my floor, the pipes serviced a fire and cooker, both no longer in use and pipes had been capped. To my relief, they were able stop the gas going into the old, disused pipes by capping at source and inserting new pipe to the boiler. I had visions of 2 of my floors being dug up!
Fortunately, they also found 2 leaks in a pipe under my boiler, they didn't have the correct pipe to fix this, but this is covered under my boiler servicing. They advised me to leave the gas switched off and ring my gas supplier, who came the next morning and all was resolved.
I am very grateful to both engineers, they were very professional, friendly,and helpful, communicating at every stage which I found very helpful at a stressful time. Thank you.

The engineer Matt arrived just over half an hour after I reported smelling gas in my house which i was relieved about as i thought it would be a couple of hours before anyone turned up. He was friendly, thorough and told me what he was doing every step of the way. He found out the problem straight away which turned out to be from next door so he checked that house too. He didn't leave until he was happy that everything was sorted and no gas was leaking. I was very relieved and felt safe.

An engineer, Alex R (from Fulham depot) was sent as a first responder when we detected a gas leak at our premises in Kensington. I am astounded at the level of care and time put into this work. Many years ago under the same circumstances an engineer, from British Gas, arrived, switched off my gas appliance, was polite and kind, and left. Alex went above and beyond this.

He identified the problem, switched off my faulty appliance, then stayed for over an hour making sure that my flat, and the entire building, were safely vented from the gas that had leaked from my appliance.

You'd think that would be enough... but no. Alex checked my status, whether I was vulnerable, if I would need any more assistance and if assistance could be applied for.

I am absolutely amazed at the level of service provided by this engineer from this company. If I could give 10 stars I would. 100 stars would not convey just how good this engineer was!

I think I may have got lucky with the engineer but I cannot fault Cadent, as he explained how the service directs him to conduct his work.

Absolutely sick and tired of these bunch of clowns constantly digging up the same stretch of road year in, year out! A572 Manchester Rd, Worsley. At least once or twice a year, every year, deadlines always missed and then extended.

Get your acts together you utterly useless bunch of incompetents!!!

The gas engineers were both very professional and explained everything very clearly to me when conducting a fumes investigation. They both gave me good advice and reassurance.

Very fast service. Very professional people. Sorted my problem out very quickly.

I reported what I thought was the smell of gas and an exposed pipe. Cadent arrived within the hour, thankfully it was not a gas leak. The gentleman did not shame me, explained it is always better to be safe and to not hesitate to contact again if I smell anything gas like. He did happen to find a leak over the road so it was not a wasted trip.

The speed in which they came was unbelievable, they were with me within the hour. The engineer worked so professional which made me feel at ease. Would recommend this company to anyone.

Useless company just send you around in circles until you give up with your complaint. Will be taking it to the energy ombudsman instead.

They came out within an hour of me calling them. The engineer knew what the problem was straight away and turned the gas off. He gave us a hot plate because we couldn't use our cooker. He was very friendly and helpful. We were very impressed with the service.

Very good customer service, picked up my old washing machine drum.

Very unprofessional company with very rude employees. Also very poor customer response to complaints, dismissing complaint without any real investigation or explanation!
Extremely rude, discriminatory and aggressive Cadent employee entered my property without identifying himself or providing any kind of ID when requested to do so!
He was extremely rude throughout the time he was in my property for no reason whatsoever, muttering and making comments as he walked through the house with no provocation or any conversation. Had to be asked to leave property as refused to simply move a couple of items to access meter! After this he was asked to leave the property as his behaviour was totally unprofessional/discriminatory in nature. He threatened to leave property without a gas supply as he was leaving and displayed aggressive/threatening behaviour when challenged as why he was behaving in that manner!

Avoid this company at all costs and if you value your safety or sanity!

The visiting engineer was most professional and kept me aware of every action.

The gentleman who came I think his name was Jaray was very helpful. He found where the gas was leaking and taught me how to turn the gas off as there was a switch underneath the hob that I did not know of. Highly recommend this man and his company 'Cadent'.

The engineer arrived asap and conducted a thorough investigation, he was professional, friendly and ensured I understood the outcome.

Prompt service .keeping us updated on what was wrong and repair timescale which was excellent. Very nice team who had time to answer questions. and offer any help that was perhaps necessary regarding heating and cooking etc.

I am ultra impressed with this service.
Arrived & fixed within the hour. A very polite & professional man attended at our home carried some checks, sourced and repaired the leak giving very good & practical advice.

Wonderful! Thank you