My parcel was lost in transit so the company did its best to remedy the situation as quickly as possible. Very good customer service. They gave me a great offer of a full refund plus a £30 voucher o... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
At first my order went missing by their courier and unfortunately weren’t receiving clear updates from Caintè. However after some frustration Sebastian reached out and explained the situation, he was... See more
Sarah was fantastic and rectified my issues quickly and efficiently. After initially being declined an exchange for a faulty product I raised my concern and Sarah took over and helped me to achieve a... See more
Company replied
10/10 service, a special shoutout to Lisa who handled my specific case. I’d ordered a lace necklace for my birthday and accidentally broke it while trying to shorten it (removing the extender chain)... See more
Company replied
Company details
Written by the company
Premium watches & jewelry. Copenhagen based.
Contact info
Hindegade 6, 1303, København K, Denmark
- info@cainte.com
- cainte.com
3.8
Great
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products
Great products! Great customer service – I would order from Cainte again anytime. 🤝
November 30, 2025
Unprompted review
Prompt support in resending package
Thank you Sebastian so much for supporting me <3
December 12, 2025
Unprompted review
Good customer service
At first my order went missing by their courier and unfortunately weren’t receiving clear updates from Caintè. However after some frustration Sebastian reached out and explained the situation, he was beyond helpful and shipped another one straight away. The watch is excellent!
December 12, 2025
Unprompted review
I ordered 3 pieces from Cainté and they…
I ordered 3 pieces from Cainté and they were beautiful! However I ordered the wrong size in one item and when I contacted them to make the return they immediately responded and it was so easy and fast. I really appreciate the helpfulness and I would for sure recommend buying some nice pieces from cainté!!
December 12, 2025
Unprompted review
Very great customer service and amazing…
Very great customer service and amazing products! Sadly ordered a ring in a size too big, and was able to exchange it very quickly for another product! Lovely experience. Thank you!
December 12, 2025
Unprompted review
Listening and helping
The understanding and desire to help that came from her is truly palpable. I personally experienced this with Annika.
December 2, 2025
Unprompted review
Best experience ever!!!
The team are so helpful, nothing is too much for them, honestly if every company could be more like them they really go the extra mile for each and every customer
December 12, 2025
Unprompted review
Great customer service
December 11, 2025
Unprompted review
Simply amazing
Almost all my jewelry is from Caintè and I love it! The quality is really good! Also the customer service is amazing and really helpful, they go out of their way to make you happy. Really happy with all my purchases and will continue to order here :)
December 11, 2025
Unprompted review
Cainte is shaking up the established…
Cainte is shaking up the established codes of luxury jewelry and watchmaking.
I had a specific request, the communication with the company was excellent and I cannot recommend this brand highly enough.
December 11, 2025
Unprompted review
I received support for returns and…
I received support for returns and exchanges from Amalie. Your customer service is truly excellent. I really appreciate it.
December 10, 2025
Unprompted review
Everything was perfect
Everything was perfect! The exchange process was smooth, and the support team was extremely attentive and friendly. Even shipping the order to Germany was no problem at all. Highly recommended!
December 10, 2025
Unprompted review
ring replacement
Everything was handeled very fast and professionally.
December 10, 2025
Unprompted review
great customer service
great customer service . Very helpful with returns
and exchange
December 10, 2025
Unprompted review
Just an easy experience
Just an easy experience. No hassle just information swap and I got what I needed. Incredibly efficient customer service
December 5, 2025
Unprompted review
great customer service
Such great customer service and speedy delivery. So helpful and responsive. Honestly the easiest to arrange a size swap and I’m on the other side of the world.
December 9, 2025
Unprompted review
Annika was super helpful at resolving…
Annika was super helpful at resolving an issue for me and was really professional
December 8, 2025
Unprompted review
Awesome jewellery and the lifetime…
Awesome jewellery and the lifetime warranty service is amazing. Ripped my chain by accident and got a replacement sent.
Can highly recommend
December 8, 2025
Unprompted review
Great customer service
Great customer service. I had over looked adding my complimentary gift after placing a big order with Cainte, for the first time. I contacted them and Sebastian was very helpful and informative. He organised sending me a gift without hesitation and kept me updated with delivery. Excellent service. Thank you Sebastian.
November 29, 2025
Unprompted review
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