Box Of 6 Cupcakes Filled with Nutella® Reviews

Reply from Cake Box

Jul 25, 2026

Hi Sweatha,

Thank you for taking the time to share your feedback with us.

We're very sorry to hear that the cupcake did not meet your expectations. Please accept our sincere apologies, as this is not the standard we aim to provide.

We understand how disappointing it must have been when the product did not taste as you had expected. Your feedback is extremely important to us and genuinely helps us improve both our service and the quality of our products.

Please be assured that we have now escalated this matter to the relevant store so they can review and investigate your feedback and take the necessary steps to improve.

Thank you once again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to provide you with a much better experience in the future.

Kind regards,
Cake Box Customer Support teamRead more

Reply from Cake Box

Jun 28, 2026

Hi Sumzy,
Thank you for your message. Could you please share your order number so we can check this with the store?
Alternatively, you can also email us at hello@cakebox.com and we will look into this for you and escalate it with the store.
Kind regards,
Cake Box Customer Support