I recently bought a cake from here, and I’m honestly blown away! Being in a different country, I didn’t expect to find something this delicious. The sponge was incredibly soft and fresh, the fla... See more
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Review summary
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Reviews shaping this summary
I wanted a special birthday cake for my wife, as opposed to getting an expensive but average tasting one from one of the big supermarkets. Cake box certainly delivered on that front. Delicious, and s... See more
I've ordered from the Fishponds branch of Cake Box twice now, and the staff have been absolutely incredible both times. The cakes have turned out perfectly, including a printed cake - and their servic... See more
Ordered the cake a couple of hours before collecting and done a fab job with name. Nice chocolate oreo cake. Ordered additional oreo cupcakes which were perfectly in its own little individual plastic... See more
Company details
About Cake Box
Written by the company
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Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come. |
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| Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store. | ||
Contact info
United Kingdom
- info@cakebox.com
- cakebox.com
4.5
Excellent
57K reviews
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The cake was made and decorated
The cake was made and decorated perfectly as requested. Ready for pick up as expected. The only issue is the fact that it's difficult to get through to them by calling after a missed call.
April 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointed
We went this morning for our first visit. No one was at the counter. I have to have nut free so only a few options which is fine. They looked great so wanted to get some. We waited and waited no one came.
How ridiculous. You lost a customer. Why was there no one there to help? This was the Corby store
May 5, 2026
Unprompted review
Reply from Cake Box
Dear Customer,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about your visit and the inconvenience caused by not having any staff available to assist you. This is certainly not the standard of service we aim to provide, and we completely understand how frustrating this must have been, especially when you were waiting to be served.
We also appreciate you highlighting your dietary requirement for nut-free options, and we regret that your experience did not reflect the level of care and attention we strive to offer all our customers.
Could you please let us know the store location you visited? This will help us investigate the matter further with the relevant team and ensure appropriate action is taken to improve both our service and customer experience.
Thank you again for your feedback — it truly helps us improve. We sincerely hope to have the opportunity to serve you better in the future.
Kind regards,
Cake Box Customer Support
Cakebox
I gave 3 stars as I buy 3 cakes a year for birthdays from here and the last cake I got was not upto the standards it usually is. It was really dry and tasteless
April 28, 2026
Reply from Cake Box
Hi,
Thank you for your feedback, and we’re really sorry to hear that your recent cake was not up to the usual standard.
We truly value your continued support, and your feedback has been shared with the store team for improvement. We’ll work to ensure a better experience next time.
We hope to serve you better in the future.
Kind regards,
The Cake Box Team
They just ruined my whole birthday…
They just ruined my whole birthday celebration, i ordered a photo cake and they completely messed it up, they ended up giving me a plain cake instead. When the order was delivered i went in shock. Even the writing on top of the cake was just so unprofessional.
May 3, 2026
Cake was not made fresh the layers were…
Cake was not made fresh the layers were disjointed and put together the layers were not straight the shop asked me to bring it in. Cake had already been eaten. They were not apologetic about it
May 3, 2026
Reply from Cake Box
Dear Minnie,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and that the cake did not meet your expectations. We also apologise if you felt the store was not apologetic when you raised your concerns.
In cases relating to product quality, we do require the item to be returned to the store so it can be properly assessed; however, we understand this was not possible as the cake had already been consumed.
We will still pass your feedback on to the store for review to help improve standards going forward.
We apologise again for the inconvenience caused.
Kind regards,
Cake Box Customer Support
Cake are very tasty but don't like the…
Cake are very tasty but don't like the fact they charged for carrying bag after spending £40+ for a cake
May 3, 2026
Reply from Cake Box
Hi there,
Thank you for bringing this matter to our attention. We apologise for any inconvenience caused by the charge for the carrier bag.
The UK government introduced legislation requiring retailers to charge for single-use carrier bags in 2015 as part of efforts to reduce plastic waste and meet environmental targets. Compliance with these regulations helps to support broader environmental policies and commitments.
However, we understand that this might not have been clearly communicated or may have come as a surprise to you. We sincerely apologise for any confusion or frustration caused.
Best regards,
Akansha
Cake Box Customer Support
The cake was lovely and light
The cake was lovely and light - everyone loved it. Plus it looked brilliant.
April 29, 2026
Good service ☺️☺️
April 26, 2026
Best cake ever
I love the cake because it tastes good, natural tastes 😋 not too sweet.
April 30, 2026
It was a good flavor
It was a good flavor, not exaggerating sweet, and the coloring flavour in the cream was just as needed to be. The only thing I did not like was the brown ciocolata that was use to write the messages. Was better if it was pastel colour to match the cake.
May 3, 2026
Absolutely fantastic service from Cake…
Absolutely fantastic service from Cake Box Chesterfield Road, the 2 girls there was amazingly helpful, after I accidentally ordered the cake for the wrong day, they were able to get this done for me within 2 hours so that I didn't miss the event. The cake itself was fantastic, beautifully presented and very tasty. If I could give a higher score than 5 I would.
April 26, 2026
Quick and easy online service to use
Quick and easy online service to use, picked up at agreed time and place, and the cake was delicious, went down a treat! Would highly recommend!
April 28, 2026
The birthday cake it looked beautiful…
The birthday cake it looked beautiful and was delicious, but the most important thing was that my wife was overjoyed.
Many thanks
April 25, 2026
The base of the cake was burnt
May 3, 2026
Reply from Cake Box
Thank you for your feedback Clare, and we are very sorry to hear about your experience.
We always strive to provide the best quality products, and it’s disappointing to learn that the cake did not meet expectations on this occasion. Your feedback has been shared with the store team for review and improvement.
For any issues related to taste or quality, we kindly recommend contacting the store directly and returning the cake within 24 hours of collection or delivery. This allows the team to properly assess the concern and provide a suitable resolution.
We sincerely apologise for the inconvenience caused and hope to serve you better in the future.
Kind regards,
Cake Box Customer Support
Nine elms cake box is the best cake in…
Nine elms cake box is the best cake in the world 😁good customer service, friendly stuff😍
May 3, 2026
Unprompted review
Good service but too sweet
Good service and quick turnaround but cupcakes were sickly sweet. Not enjoyable to eat.
April 22, 2026
Reply from Cake Box
Dear Helen,
Thank you for taking the time to share your feedback with us.
We’re pleased to hear that you were happy with the service and quick turnaround. However, we’re sorry to learn that the cupcakes did not meet your expectations in terms of taste and were overly sweet.
We understand how important it is for our products to be enjoyable, and we regret that this was not the case on this occasion. Your feedback has been noted and will be shared with the relevant team for review.
We truly appreciate your comments, as they help us improve both our products and overall customer experience.
Warm regards,
Cake Box Customer Support
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