cakedecoratingsupplies.co.uk Reviews 

401
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Needed items for my daughter's wedding cake and managed to find everything I needed, with lots of advice to access. I emailed a question one evening, received a reply within a couple of hours, place... See more

Rated 5 out of 5 stars

Living in a rural area I am a frequent on-line shopper.This company offers a wide range of products at a competitive price. I was planning a birthday cake and a little nervous the items would not arri... See more

Rated 5 out of 5 stars

Cake decorating supplies offer a brilliant service with quick delivery. Good are always as described and arrive well packaged. Someone is always there to reply if you have any questions about produc... See more

Rated 5 out of 5 stars

My emailed question was answered immediately and then followed up with a really personal tone. The cases were fantastic quality, a good colour that didn't fade and well packaged. Thank you for the sup... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

We are an online cake decorating supplies store. We appreciate our customers and we are passionate about sugarcraft and baking. We want you to really enjoy your shopping experience with us.


Contact info

5.0

Excellent

TrustScore 5 out of 5

401 reviews

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5.0

All reviews

(401)

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Rated 5 out of 5 stars

Cheap sugar paste and excellent service

This company is fantastic to use. My order came very quickly and I didn't pay for next day delivery but there it was the next day. Excellent products and some of the cheapest sugar paste I have found. Will use them again and again and would recommend them to anyone.

March 26, 2014
Unprompted review
Rated 5 out of 5 stars

excellent all round service!

I compared prices and postage against other similar companies and found that this company gave the best overall value, their delivery time is excellent and customet relations is excellent too.

March 24, 2014
Unprompted review
Rated 5 out of 5 stars

Personal service, excellent quality product

My emailed question was answered immediately and then followed up with a really personal tone. The cases were fantastic quality, a good colour that didn't fade and well packaged. Thank you for the super fast delivery, you really helped my out.

March 17, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastically quick and helpful

This company is awesome. It was so easy to order. Unfortunately a colour wasn't avaliable so I got a call the morning after the evening I ordered and it was sorted out no problems. The quality is brilliant. Definitely using these guys again.

March 10, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Brilliant service, when the package arrived i didn't know what on earth it could be as i didn't think my order from these guys could have come so quickly. Will definitely use them again!

March 10, 2014
Unprompted review
Rated 5 out of 5 stars

Super fast delivery!

This is the first time I have used Cake Decorating Supplies but it won't be the last! I only wanted a couple of cake drums and boxes, but these were very easy to find on the website and easy to order. I chose the standard delivery option which I think was 3 to 5 days, but was delighted to discover that they had been delivered the next day with a hand written "Thanks Neil!" on the delivery note, a nice personal touch. Well done all at Cake Decorating Supplies!

March 6, 2014
Unprompted review
Rated 5 out of 5 stars

Incredible service!

I decided to make my step-dad a 65th birthday cake last minute and was desperately searching for the best place to buy the supplied from. As a novice, I don't have a "go to" website so was starting from scratch. I came across Cakedecoratingsupplies.co.uk and compared their products to a couple of similar websites. They were much cheaper and carried everything I needed. I placed my order and opted for 1st Class delivery given that I was in a rush. I completed checkout at 4:15pm, and it was here in my hands the next morning! Fantastic service! All of my items were excellent quality and well packed. I wouldn't hesitate to use this website again!

March 5, 2014
Unprompted review
Rated 3 out of 5 stars

average

The value of products is great but I was sent the wrong item. Botifies them twice. And have not received a reply let alone an exchange or refund. Good site and good products but bad customer service!

March 2, 2014
Unprompted review
cakedecoratingsupplies.co.uk logo

Reply from cakedecoratingsupplies.co.uk

Hello Salli, I am very sorry to hear that your experience with us has not been a positive one as we pride ourselves on our exemplary customer service and it is very unusual for an error like this to slip through. As you can see from our very high 5 star reviews we always go to great lengths to ensure that our customers are happy. I have checked your order and noticed that we upgraded your shipping to a 24 hour courier in order that you received your parcel next day, but after searching our email database I have no record or email notification regarding this complaint. I am very keen to help you in any way that I can and either to replace or exchange your item. Please can you email me with the details of the error and we will rectify the problem immediately. Alternatively, I will call you on Monday morning and resend your items.

Rated 5 out of 5 stars

quick delivery

Thank you so much for delivering the items reakky quickly I ordered them early thinking it would off took longer cant wait to start baking with them.

February 26, 2014
Unprompted review
Rated 5 out of 5 stars

Pleased with fast service.

Only ordered a small order,but it arrived quickly and I liked the personal touch,a little handwritten thank you on the dispatch note.Will likely use them again as I do a fair bit of cake decorating.

February 25, 2014
Unprompted review

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