Cakeordeath Reviews 

163
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the brownies for their incredible taste, describing them as decadent, rich, and fudgy, with many noting that you wouldn't know they are vegan. People frequently highlight the product's quality, often calling them the best brownies they've ever had, and appreciate the generous portions and stunning packaging, making them ideal gifts. Reviewers also commend the company's excellent customer service, particularly for handling order issues and special requests efficiently. However, some customers also noted that a few products, like certain brownies or flapjacks, were occasionally dry or lacked the expected strong flavor, and one person reported a quality concern.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the delicious, fudgy, and... See more

Quality

Customers consistently note positive experiences with quality, praising the brownies as delicious, fudgy, and... See more

Order

People report positive experiences with order, with many expressing their intention to order again due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered Cake or Death brownies a few times now as presents, and they’ve gone down an absolute storm every time. The brownies themselves are incredible – decadent, chocolatey, rich and fudgy. Ever... See more

Rated 5 out of 5 stars

I've used Cake or Death for many years for both corporate orders and personal ones. The brownies are honestly so delicious and always such a welcome gift, as well as fitting with our company ethos. Th... See more

Rated 5 out of 5 stars

As a certified chocoholic and treat-maniac, I've tried a lot of brownies in my time. Cake or Death's brownies are WAY up there in terms of the best ever. I often buy these as a combination bribery/apo... See more

Rated 5 out of 5 stars

Have ordered twice now and I really want to review customer service. Both times I have had minor issues with website or needing to question something. Both times I have received almost immediate resp... See more


Company details

  1. Bakery

Written by the company

Cake or Death sends the most delicious vegan brownies through the post all over the UK. We also offer a subscription service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(163)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Subscription Box

I get a subscription box every 8 weeks and it is such a brilliant idea. The Brownies are the nicest I’ve tasted, plus they’re Vegan too.

May 1, 2024
Unprompted review
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Reply from Cakeordeath

Thank you so much for all your orders and for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

BEST brownies on the market

BEST brownies on the market! Have been ordering for years and recommend them at every opportunity. Customer service is fab and hand written Thank you notes make them special :)

May 8, 2024
Unprompted review
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Reply from Cakeordeath

Thanks a lot Maria!

Rated 5 out of 5 stars

These are THE most delicious brownies…

These are THE most delicious brownies which come wrapped up in a pink leopard print box. Within a few hours of you ordering, you’ll have gooey vegan goodness on your doorstep. Great for a gift for someone you can’t reach as soon as you want.

April 28, 2024
Unprompted review
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Reply from Cakeordeath

Thank you so much for all your orders and for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

THE best vegan brownies of all…

THE best vegan brownies of all different flavours delivered through your letterbox in a lovely box when you want. I’ve been buying Katie’s cakes now since she first started out lots of years ago and I’ll continue to buy them because they are the best if you’re vegan or not!

May 1, 2024
Unprompted review
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Reply from Cakeordeath

Thank you Liz! You have been with us since the very beginning and we so appreciate that! Katie

Rated 5 out of 5 stars

Absolutely delicious brownies

Absolutely delicious brownies, we have had a subscription for the last year and look forward to every box.

May 13, 2024
Unprompted review
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Reply from Cakeordeath

Thank you Beth, and thank you so much for all your orders and for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

Great brownies

I get the subscription box for my fiancé, who loves chocolate. It arrives reliably on time every month and the quality is always great!

May 13, 2024
Unprompted review
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Reply from Cakeordeath

Thank you so much for all your orders and for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

Perfect brownies for yourself or as a gift

These are amazing brownies for yourself or as a gift. Very high quality ingredients and they last really well. Delivery is super quick and reliable.

March 13, 2024
Unprompted review
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Reply from Cakeordeath

Thank you so much

Rated 5 out of 5 stars

Great tasting

We received a box of these as a gift and loved them so much we now have a subscription box of brownies delivered every few weeks. The monthly flavours are always great to try along with our family favourites.

April 27, 2024
Unprompted review
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Reply from Cakeordeath

Love that you received them and then started up a subscription, thanks so much

Rated 5 out of 5 stars

Fantastic Brownies & Great Customer…

Fantastic Brownies & Great Customer Service.
Royal Mail 'lost' a delivery for 2 weeks.
Katie, very kindly, sent me a replacement free of charge.
Couldn't recommend them highly enough.

May 13, 2024
Unprompted review
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Reply from Cakeordeath

Got to love Royal Mail... thanks a lot for your patience and for leaving this review

Rated 5 out of 5 stars

Amazing brownies

Amazing brownies! I've ordered a few times and they are always delicious. Great gluten free options, delivered super quick and I love the monthly limited editions.
Customer service is great and I've had a same day response every time I've emailed.

May 9, 2024
Unprompted review
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Reply from Cakeordeath

Thank you so much for all your orders and for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

Amazing brownies

Brilliant service. Quick postage and brilliant brownies

May 13, 2024
Unprompted review
Cakeordeath logo

Reply from Cakeordeath

Thank you so much for all your orders and for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

Best brownies around

First place I go to when I want to buy someone a treat, great customer service, incredible brownies, what's not to love!

October 19, 2023
Unprompted review
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Reply from Cakeordeath

Thank you so much for all your orders and for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

I have ordered several times from this…

I have ordered several times from this company and I can honestly say these are the BEST brownies I have ever had! Would definitely recommend to anyone.

May 12, 2024
Unprompted review
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Reply from Cakeordeath

Thanks so much! Very nice to hear

Rated 5 out of 5 stars

Lush brownies 😋

Amazing customer service and lovely, lovely brownies. I've bought these a couple of times as presents for friends after receiving them myself as a gift from in the post. Absolutely LUSH brownies!!!!!

May 8, 2024
Unprompted review
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Reply from Cakeordeath

Thank you very much! Delighted you liked the brownies and thank you for taking the time to leave a review! Katie

Rated 5 out of 5 stars

Absolutely AMAZING gluten free & vegan brownies!

These brownies are amazing. I ordered the random gluten free and vegan box of 6 & they taste sooo good. The texture is so smooth, gooey and gorgeous. You’d never know they were gf and vegan. Customer service excellent. After I placed my order I immediately emailed Katie to ask if it was possible that my random selection didn’t include a nut option. She emailed me back very quickly and said that was no problem. They were received on time and well packaged. I had 2 orange 2 raspberry and 2 sea salt. All exceptional and worth the money. It’s so hard to find gf and vegan and for them to taste good but cake or death have nailed it! Will definitely order again. Many thanks 🥰

April 4, 2024
Unprompted review
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Reply from Cakeordeath

Thanks so much for leaving this review, it's absolutely no problem to make adjustments to orders so they work for you. Thanks a lot and so glad you enjoyed!

Rated 1 out of 5 stars

Customer service is non existent

I ordered brownies which were ruined by Royal Mail because they should be posted in letterbox but instead slung over the fence and left in the rain. The brownies were ruined. I contacted Royal Mail who said to speak to the seller. I have Facebook messaged, I have emailed back like it says if we have any problems and I haven’t had a response and this was over 4 weeks ago. I’m sure they taste lovely but the customer service is shocking. So risk ordering your delivery will be fine. Because if not- they don’t really care.

September 25, 2023
Unprompted review
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Reply from Cakeordeath

Hi Rosie, I am sorry you have had a bad experience. I have just discovered we have a profile on Trustpilot and saw your review. Please could you email me at katie@cakeordeath.co.uk with the details of your order so I can arrange to reimburse you or resend your brownies? We always deal with problems immediately if contacted through this email or on the phone - these details are on our help page https://cakeordeath.co.uk/pages/contact

I'm really sorry you didn't get your brownies and we would always fix any issues, I just didn't see your message I'm afraid.

Best wishes, Katie

Rated 5 out of 5 stars

Incredible (vegan) brownies

Incredible (vegan) brownies.

Some of the best brownies that I have eaten.

A little bit smaller than expected but also the perfect size. (Any bigger and they will be a struggle to finish).

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Best brownies, amazing service - worth subscribing

We have been Cake or Death customers for quite a while now, starting with a chance find in a newspaper. Now, we have a monthly subscription and are delighted at the customisation option. Prices are very fair and the quality is outstanding. Above all, customer service is excellent. Katie is just brilliant and so quick to respond. Not that we had any issues - just one box with different flavours and that was resolved within minutes (!) of flagging something had gone awry. It is a little luxury to enjoy these wonderful brownies, which is made even more special because we know we are supporting a brilliant small business. Highly recommended.

August 20, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Company, Strongly Recommend

Katie and her team are amazing at what they do. I have ordered from them a bunch of times, and their brownies are absolutely AMAZING. I am always left extremely satisfied and they are a perfect gift for friends & family (or even yourself!). The team are also very helpful and kind, thank you Katie and co. :)

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Vegan Brownies

I ordered a box of vegan brownies for my son's recent birthday and he loved them, as did his girlfriend, they couldn't praise them enough! Ordering was straightforward and delivery was really quick. Would definitely buy from Cake or Death again.

August 17, 2022
Unprompted review

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