Caleb & Brown Reviews 833

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I am a woman who, got into crypto 2 years ago. I heard about this company from Crypto Hulk (respected Youtuber on crypto), and he spoke highly of Caleb and Brown. This is one of the best decisions I h... See more

Rated 5 out of 5 stars

I was recently referred to C&B by a friend. I was a little apprehensive given the fact I've never worked with a broker when it comes to acquiring crypto. I had a very good conversation with Jackson wh... See more

Rated 5 out of 5 stars

Honestly, I cannot believe the level of service I have received from Caleb & Brown because it is so top level that it cannot be compared with anyone else. At every step of the way I have been guided... See more

Rated 5 out of 5 stars

I highly recommend Caleb &Brown. I have had nothing but a great experience with their team. Always fast, friendly and efficient with great customer service with 24/7 I just like to say thank to the t... See more

Company details

  1. Cryptocurrency Service

Written by the company

Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.


Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Was a client with C&B until we were told to leave.

Was a client with C&B until we were told we had to delete our account with them. We were told there were no longer dealing with Canadians. Was give an extremely weak excuse. We had a good relationship up to that point and were totally taken back by their actions towards us. To be transparent we like the service we were given but the way they kicked us to the curb was unacceptable .

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very prompt at giving quick replies

I am fairly new to learning how to navigate through the crypto world. A mentor of mine highly recommended caleb and brown so I try them out . Here the 3 things I like the best number 1 Andrew and his other followers are very quick to reply to my inquiries and give good detailed solutions. Number 2 you only need 500 to open trade account and even if you are not comfortable with that they will let you send crypto and set up target orders . Number 3 the buy and sale limit orders they did not pull a coin base on us and get rid of large buy or sale limit ordered away from market price so you can set them very high if you wanna go fishing or just set it and forget it. Last they have a lot of liquidity I recommend them for us folks who can't use foreign exchanges because of the bye dumb administration so they are a good alternative if you can't use mexc bybit or kucoin

February 16, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Aaron for the detailed review. Andrew and the team appreciate the kind words. We are glad the service and deep liquidity have helped make your experience smoother.

Rated 5 out of 5 stars

FAST REPLIES!

I dont think I've ever had this fast of a response and resolution from a financial institution! Thanks Jake and crew at Caleb and Brown!

February 14, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Steve. Jake and the team will appreciate the shout out. We are glad we could resolve things quickly for you.

Rated 5 out of 5 stars

The customer service is unmatched

The customer service is unmatched! Very fast replies, clear, concise and COMPLETE answers to questions. And it doesn’t matter the time of day I’ve reached out. I’m an old guy as well as a newbie and they have never appeared too put out to assist me with my newbie questions.

February 13, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Jerry, we really appreciate the feedback. Helping new crypto traders feel comfortable asking questions is something the team cares about a lot. We are always here whenever you need help.

Rated 5 out of 5 stars

Great Company with Great People!

I have had nothing but a positive experience from C&B. They are very responsive and always have someone to answer your question. Transactions happen fast and they have to talk to you before a transaction can happen which I enjoy because it stops fraud and mistakes.

The people are enjoyable to talk to on the phone and they are polite. I recommend them 10/10!

February 14, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks David, we really appreciate the review. Security checks like speaking to clients before transactions are designed to help prevent mistakes and fraud. Glad the team has been able to support you!

Rated 5 out of 5 stars

Caleb and Brown is the best

Caleb and Brown is the best! It is great to be able to contact an actual human for assistance by phone or email 24/7.
Jackson Courtney was quick to help me with a transaction when I had an issue and it was resolved in no time.
Highly recommend Caleb and Brown.

February 14, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks David. Jackson appreciates the kind words and we are glad the transaction issue was resolved quickly!

Rated 5 out of 5 stars

Great company

Great company, Michael and his team are A+

February 14, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Mark. Michael and the team appreciate the feedback.

Rated 5 out of 5 stars

Personalized with my own dedicated…

Personalized with my own dedicated broker. The kind of white-glove service I've never had before. What can I say but WOW! If you want to play with the big banks and institutions, then you need to use the services they use.

February 13, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Brian, we really appreciate the review. Providing that personalised white glove service is exactly what the brokerage model is built for!

Rated 5 out of 5 stars

Real Professionals At Caleb and Brown

All the people at this company are GREAT . Exceptional service. They take the stress out of the crypto game !!

February 11, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks for the review. We are glad the team has been able to help take some of the stress out of navigating crypto - it is not always an easy asset class!

Rated 5 out of 5 stars

Whoa...!!

I just completed my first purchase of crypto currency. i worked, not really work, more like played, with James Stoker. I am less than a novice. James was clear and concise in his communication. I had no difficulty following his instruction to complete the transaction in a single day. Literally, it was fun...like I said play. I will be referring family and friends to James at Caleb and Brown.

February 11, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks R.F.! James will be glad to hear he helped make your first crypto purchase such a positive experience. We appreciate the referrals as well.

Rated 5 out of 5 stars

Hamish outstanding service & broker

Hamish outstanding service & broker. I had a issue with a financial institution, after requesting a phone call back.
Hamish called me & discussed our options - all sorted. That's the service I want.

February 11, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Kon. Hamish will be pleased to hear your feedback and we are glad he could help resolve the issue quickly.

Rated 5 out of 5 stars

Although not a beginner I needed some…

Although not a beginner I needed some help[with my crypto holdings both in selling and advice. Michael couldn't have been more assessible, helpful and informative. I am looking forward to a permanent relationship with him and C & B.

February 9, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks for the review! We are glad Michael was able to provide the support and information you needed. Looking forward to continuing the relationship.

Rated 5 out of 5 stars

New investor’s dream

As somebody new to investing in Cryptocurrencies, I am very impressed with C&B for several reasons. First of all their customer service is excellent from the wire transfer stage to asset management, to answering my beginner type questions.
C&B take the time to explain to me each process giving me confidence that my crypto assets are not only safe but easily accessible.
Thirdly, their platform is extremely user friendly and robust. 5 stars!

February 9, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks for the detailed review. We are glad the team could help guide you through the process and answer your questions. Helping new investors feel confident is something we care about deeply!

Rated 5 out of 5 stars

I worked with these guys for a while…

I worked with these guys for a while off and on. This last time was great. Response was very quick and they made the trade right away. Keep up the great work

February 9, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks for the feedback. Glad the team could respond quickly and execute the trade smoothly.

Rated 5 out of 5 stars

Best brokers

Best brokers, very easy to deal with and reply very quickly. Makes investing in cryptocurrency a very safe option.

February 9, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Peter! We appreciate the kind words and are glad the team has made the process easy and secure.

Rated 5 out of 5 stars

Professional Brokerage

A professional company with astute and helpful Brokers, which after 5 years of service, I would recommend Caleb & Brown to anyone and rate them highly.

February 9, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Trenton, we appreciate your support after five years with us. It means a lot to hear you would recommend Caleb & Brown to others.

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