I fell asleep waiting for my crypto withdrawal complete. My authorization code expired and had to get another one. Took a phone call and a couple emails to everything figgered ( women have figures )😍... See more
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See what reviewers are saying
Best Platform for Crypto Trading - Had a great Experience uploading my LLC Documentation, had 1 incident where I did not put my memo tag and they found my crypto ! (At the time I was completely... See more
I was pleasantly surprised how quickly Paulo Morejon, with Caleb & Brown, set up my series of Limit Sell Orders I sent him via email. He was super fast and that is the kind of service in which to expe... See more
Paulo was a great in helping us with a first time transaction. He made it seamless and there was no stress on our end. He responded quickly through email and executed our transaction request in no tim... See more
Company details
Written by the company
Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.
Contact info
Melbourne, Australia
- +18444946515
- support@calebandbrown.com
- calebandbrown.com
You should know
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The team at Caleb & Brown
The team at Caleb & Brown, especially Marx and Matthew have been really responsive to my queries. So far my experience with the company's team has been excellent! It is very reassuring to deal with this company as it takes care of its customers personally and promptly! Thank you!
July 16, 2026
Unprompted review
Reply from Caleb & Brown
Thank you, Myriam! This is a wonderful review!
It's great to know that Marx and Matthew have made your experience a great one. We'll be sure to share your kind words with them.
Thank you again for your trust. We look forward to continuing to support you!
Excellent service
Excellent service! I highly recommend Caleb & Brown for peace of mind and security. Paulo Morejon from the US East Coast Office is fantastic!
July 17, 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your wonderful review, Carlos! We'll be sure to pass your kind words on to Paulo - he'll be delighted to know he made such a positive impression.
We truly appreciate your recommendation and look forward to continuing to support you on your crypto journey!
Caleb & Brown are professional
Caleb & Brown are professional, prompt and friendly!
July 16, 2026
Unprompted review
Reply from Caleb & Brown
Thank you for your kind words, LuLu!
We truly appreciate your support and look forward to continuing to assist you on your crypto journey.
Withdrawal completed only after two weeks of repeated failures and a formal complaint
My experience withdrawing funds from Caleb & Brown was extremely poor.
I requested that my assets be liquidated and the proceeds transferred to my bank account. Over the following two weeks, I was repeatedly told that the withdrawal had been “initiated,” “actioned,” escalated, or would be sent that day.
Despite those assurances, no payment arrived.
I was asked to provide additional banking documentation, which I supplied promptly. I was then again told that the withdrawal had been initiated and would be sent that day. Several days later, I was informed that the withdrawal had not actually been queued.
A further delay arose because my full legal name on my identification included an additional given name, even though Caleb & Brown already held a copy of my passport showing that exact full name.
Only after I prepared and sent a formal written complaint, setting out the full chronology and stating that I intended to escalate the matter to the relevant regulators, was the wire finally processed. I first received a preliminary wire confirmation and later a full confirmation. The funds were ultimately received.
The issue is therefore resolved, but the process was dismal. The most concerning aspect was not simply the delay; it was being repeatedly told that the transfer had been initiated or actioned when it apparently had not been properly submitted.
A financial services business handling customer assets should have clear ownership of withdrawal requests, accurate status reporting, competent verification procedures and the ability to provide a traceable payment confirmation promptly.
Based on my experience, I would not use Caleb & Brown again.
July 14, 2026
Unprompted review
Reply from Caleb & Brown
Thanks for taking the time to leave your feedback and for providing those details. A withdrawal that takes two weeks isn't the experience we want anyone to have, and we're sorry it took that long to get you your funds.
We've already reached out to you directly by email to go through what happened and address your concerns. Clients should get clear ownership of a withdrawal and accurate updates along the way, and we're taking a close look at where that fell short here.
We're glad that in the end it has been resolved, and we appreciate you taking the time to lay it all out.
Superb service 24/7 plus immediate…
Superb service 24/7 plus immediate buying and selling execution.
100% satisfied.
Anyone that things differently should get their head tested
July 14, 2026
Unprompted review
Reply from Caleb & Brown
Thanks so much for the fantastic review, Giuseppe! We're thrilled to hear you've had such a great experience with our team.
We really appreciate your support and your confidence in Caleb & Brown. Thanks again for being part of the community!
I really appreciate the thoroughness…
I really appreciate the thoroughness with which you folks protect my assets. Lots of verification procedures in place before creating wallets, transferring money, etc. I finally feel protected compared to other platforms and personal wallets.
July 14, 2026
Unprompted review
Reply from Caleb & Brown
Thanks so much for your thoughtful review, Beun! It's great to hear that our security measures have given you peace of mind.
Hearing that you feel more protected with Caleb & Brown means a lot to us. Thanks again for your trust - we're grateful to have you with us!
Rockstar Hamish is my broker he helped walk me…
Hamish is my broker he helped walk me through moving all my assets off other exchanges onto Caleb & Brown this guy is a Rockstar.
December 13, 2025
Unprompted review
Reply from Caleb & Brown
Thanks so much for your review, Edward! We're thrilled to hear broker Hamish made the process of moving your assets over to Caleb & Brown so smooth.
We'll make sure your kind words get passed on to him! Thanks again for trusting us with your crypto.
Feeling safe at its Finest
Awesome broker I wouldn’t recommend anything else. Shout out to Marx !
July 13, 2026
Unprompted review
Reply from Caleb & Brown
Thanks so much for the kind words, Donald! We'll be sure to pass your shout-out on to Marx - he'll really appreciate it! Thanks again for your trust and for being part of the Caleb & Brown community.
Reply from Caleb & Brown
Thank you for the review, Jenny! We promise to keep providing the great service you deserve.
- The C&B team
Totally new to all things crypto
I am super new to crypto, I still write paper checks to pay my bills! Anyhoo, at the urging of my adult children I got an account with Caleb and Brown and their level of communication and responsiveness is awesome. I made my first wire transfer and my first crypto purchase today! I was scared and nervous but with Caleb and Brown it was easy and painless! I plan to make more crypto purchases as I become more comfortable with it all.
July 13, 2026
Unprompted review
Reply from Caleb & Brown
Thanks so much for sharing your experience, Chris! We love hearing stories like this. Taking that first step into crypto can definitely feel a little intimidating, so we're really pleased we could make the process feel easy and stress-free for you.
We're excited to be part of your journey and we'll be here to support you every step of the way as your confidence grows. Thanks again for trusting Caleb & Brown!
Human interaction
Just signed up with C&B this past Saturday. I started moving some of my crypto over to them and one particular token never showed up. I waited a few hours before emailing C&B. I got a reply within minutes and the representative had already resolved the issue before contacting me. The reason this particular cryptocurrency didn't show up in my C&B portfolio is because it had to be manually allocated (which is normal for some cryptocurrencies) so if you run into the same problem just contact C&B and they'll jump on it.
July 11, 2026
Unprompted review
Reply from Caleb & Brown
Thanks so much for taking the time to leave us a review! We're really glad you reached out when your token didn't appear, and even happier that our team was able to get it sorted so quickly.
You're absolutely right - some cryptocurrencies do need to be manually allocated, but we're always here to help if anything like that comes up. Thanks again for trusting C&B with your crypto, and we look forward to being part of your journey!
I recently dropped my phone
I recently dropped my phone, and got a shattered locked green screen, and lost all my access to my 2 factor authentication app codes, with no way to scan a QR code. I was in a state of panic thinking I lost access to my funds, but thankfully, the Caleb and Brown team are real people who can help with real problems. They had the my account squared away the very next day. They have always been there for me, keeping me and my funds safe, there’s no company I trust more, I’m beyond grateful to have their support!!
July 11, 2026
Unprompted review
Reply from Caleb & Brown
Thank you for sharing your experience, Lora! It sounds like a very stressful situation, so we're very glad our team was able to step in and help you.
Whether it’s a technical issue, a question about your account, or simply needing a helping hand, our team is always here to assist.
We truly appreciate your trust and kind words. Thank you for being part of the Caleb & Brown community.
I have never experienced the…
I have never experienced the professional level of customer service as I have with Caleb and Brown. You are in a league all your own.
Every one of my concerns was met with prompt and courteous reply, not too mention with 100% complete satisfaction. Will recommend them heartily. Fantastic people and organization.
Charles
July 9, 2026
Unprompted review
Reply from Caleb & Brown
Charles, thank you for the fantastic review!
We’re proud to be known for more than just crypto. We’re here to provide a real, personal experience with people who care. Hearing that our team has been prompt, professional, and able to resolve your concerns every step of the way is exactly the kind of feedback we love to receive.
We’ll be sure to share your kind words with the team. Thanks for the recommendation and for being part of the Caleb & Brown community. We’re lucky to have clients like you!
Everyone is helpful kind and patient I…
Everyone is helpful kind and patient I have always felt taken care of
July 11, 2026
Unprompted review
Reply from Caleb & Brown
Thank you for the lovely feedback, Loretta! We really appreciate you taking the time to share your experience. Knowing that you’ve always felt supported and taken care of means a lot to our team.
Thank you for your trust and for being part of the Caleb & Brown community.
Caleb and Brown
Today, I worked with Paulo Morejon from the US East Coast Office. He helped me recover some assets that I thought were gone. I am extremely happy with Caleb and Brown. Looking forward to a long relationship with them!
July 9, 2026
Unprompted review
Reply from Caleb & Brown
Thank you for sharing your experience, Paul! We’re so glad to hear that Paulo was able to assist you. We know how important it is to have a trusted team by your side.
We truly appreciate your trust in Caleb & Brown and look forward to supporting you for many years to come!
Response Time!
Response time is exceptional via email or phone. Institutional grade security is a major high point.
July 9, 2026
Unprompted review
Reply from Caleb & Brown
Thank you for the great feedback, Marc! Providing timely, reliable support is a key part of the Caleb & Brown experience.
We also appreciate you recognising the importance of security. Our storage is underpinned by Fireblocks - an institutional-grade custody solution designed with robust security measures - giving our clients added confidence when managing their digital assets.
Thanks again for your trust in Caleb & Brown!
Very responsive from
They are always available and communicate with me immediately anytime I'm doing anything or need anything from them!
Thank you! 😊
July 7, 2026
Unprompted review
Reply from Caleb & Brown
Thank you for the kind words, George! We really appreciate you taking the time to share your experience.
Our team are available around-the-clock, so it’s great to hear that our team has been there whenever you’ve needed us.
Thanks again for your trust and for being part of the Caleb & Brown community!
I have had my assets with this company but sadly had to leave
I have had my assets with this company for about a year, sadly i had to withdraw them because of EU regulatory issues. The transactions was very professional and with several security steps. I have always got fast answers and every time i withdrew money it was in my bank account the next morning.
I am sad that i have to leave as a customer now but i hope they will resolve the regulatory issues in the EU so i can come back as a customer later.
I am just a small fish but felt treated like a high roller client :)
Special thanks to Jackson Courtney and Milany Shofany for great customer support and for helping me with a flawless exit and moving of my assets. Also thanks to my regular broker Sean Donaghey.
Hope to see you again!
July 7, 2026
Unprompted review
Reply from Caleb & Brown
Thank you for sharing such a thoughtful review, Dennis. While we’re sorry to see you leave, we truly appreciate the trust you placed in Caleb & Brown and the opportunity to support you throughout your journey with us.
It’s wonderful to hear that your broker Sean and the team were able to provide the level of care, communication, and support we strive for.
We appreciate your understanding as the regulatory landscape continues to evolve. Thank you again for being part of the Caleb & Brown community - we wish you all the very best moving forward!
Top Notch cryptocurrency Broker!
Top Notch cryptocurrency Broker!
I was dealing with account issues and the Customer Success Team specialists were very helpful and resolved my issues.
I would highly recommend Caleb & Brown as they are friendly and professional.
July 2, 2026
Unprompted review
Reply from Caleb & Brown
Thank you for the great review! We really appreciate you taking the time to share your experience with us.
It’s fantastic to hear that our team was able to step in, resolve your account issues, and provide the support you needed. We’re always here to help make the process as smooth as possible!
Thanks for your recommendation and for choosing Caleb & Brown.
CalebandBrown lives up to their international reputation!
I selected CalebandBrown given their reputation in the industry. I was NOT disappointed!
My broker, Michael S., contacted me internationally as soon as I signed up for an account, to welcome me and see if he could be of service.
He watched out for my wire transfer and executed it per my instructions immediately upon arrival of the funds.
Do not hesitate to use their service because they are centered in Australia (and you live in US, for example), there is always someone domestic monitoring my account with my broker and are available for calls and emails.
July 6, 2026
Unprompted review
Reply from Caleb & Brown
Thank you for the fantastic review! We’re so pleased to hear that your experience with Caleb & Brown has lived up to your expectations.
Providing a personal, reliable service is what sets us apart, and it’s great to hear that broker Michael was able to make you feel supported from day one. We’ll be sure to pass along your kind words to him.
We truly appreciate your confidence in Caleb & Brown and thank you for being part of our community!
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