The products I've purchased seem to be doing what they advertise. They are very expensive if used per company guidelines. While discounts or offers appear generous, they have catches. The first dis... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service and site friendliness is good. Products were clearly explained and expectations were clear. In terms of product use, the pink serum was proven effective after 1st 5ml ampoule use however the h... See more
I really like the product and have order more. My second order was delivered to the wrong address ( in a totally different country). I contacted customer service and the problem was rectified, it took... See more
Shopping online is straightforward. Delivery was so efficient even to Manila, Philippines. Well wrapped and secured. As for products, I love multi-action cream! Started using the serum as well and I n... See more
Company details
Written by the company
CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
Contact info
137 Market Street, #08-02 Grace Global Raffles Building, 048943, Singapore, Singapore
- 64449968
- customerservice@calecim.com
- calecimprofessional.com
4.2
Great
965 reviews
Replied to 86% of negative reviews
Typically replies within 48 hours
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SUPER FAST RESPONSE
SUPER FAST RESPONSE, CLIENT APPRECIATION, PROVIDING SOLUTIONS CUSTOMER SATISFACTION ORIENTED. AAA!!!!!!!!!!
October 26, 2025
Reply from CALECIM® Professional
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet your expectations. CALECIM® products are developed based on extensive laboratory research and clinical evaluation, and are widely used by medical professionals and consumers globally. That said, we understand that skincare results can vary from person to person depending on individual skin needs, usage consistency, and expectations.
We always encourage customers to reach out directly to our customer care team if they have concerns or would like guidance on product suitability or usage, so we can assist appropriately.
We appreciate your feedback and will continue to take all customer comments into consideration as we move forward.
Kind regards,
CALECIM® Team
Calecim Professional offers amazing…
Calecim Professional offers amazing products! I love the eye cream and how it softens my wrinkles.
January 20, 2026
Reply from CALECIM® Professional
Hi Hasmukh,
Thank you for sharing your feedback. We’ve reviewed our records and can see that your last order and enquiry were from over a year ago, and our team did respond to all emails received at that time.
We’re sorry to hear that you felt your questions went unanswered, as this is certainly not the experience we aim to provide. If you have any recent orders or enquiries that may not have been addressed, please don’t hesitate to reach out to us again and our team will be happy to assist and help resolve any concerns.
Kind regards,
The CALECIM® Team
The product is great
The product is great, felt big difference in my hair
Feels healthy and fuller
January 10, 2026
Promotional Items Not Recieved
Update: Calecim honored both promotions and sent me two full-size serums. Thank you!!! I’m looking forward to continuing a relationship with this great product!
Original : I subscribed to the serum and two other items. The promotions I received included an additional two full-size serums. Due to my job, I’m not able to use the products every day so I was going to reschedule my auto ship. When I went to reschedule, it said that the two full size, calcium serums wood be removed completely so instead I clicked on Skip to see if you gave me the same message and it did not, therefore I chose to skip. But as soon as I confirmed the skip, then my two free calcium serum gifts were removed. I decided I’d rather receive the product before needed so that I could continue to get my two free items so therefore I clicked on unSkip. But my two free items are not returning. Customer service and I have messaged back and forth several times now and they refuse to honor their promotion. They finally offered me 500 points which is NOT EVEN CLOSE to the $200 value of the two serums I would have received! I feel trust has been broken and I’m really sad and upset.
December 5, 2025
Unprompted review
Truly a wonderful line of products that actually Work!
I have been using some of the products from Calecim for almost two years and I can’t be any happier.
Not only the hair treatment works ( if applied consistently and with patience ) but also the skincare line is just as miraculous. From the wonderful eye cream to the powerful Multi Action Cream.
And of course at the very top of my list is the fantastic Professional Serum!
This is a very respectable company with incredible products that truly deliver.
Thank you Calecim for all you do.
January 22, 2025
Made me look ten years younger without surgery
Made me look ten years younger without surgery and Im very happy with this company and have subcribed for repeat serums saving me money
December 30, 2025
Outstanding customer service and excellent products
I had a very positive experience with Calecim from start to finish. The products themselves are of excellent quality (this is not the first time that I buy from them), but what truly stood out was the level of customer support.
I encountered a delivery issue that was not Calecim’s fault, yet Theresa handled everything with professionalism, kindness, and remarkable efficiency. The problem was resolved promptly and smoothly, with great care taken.
It’s rare to find such genuinely attentive and proactive customer service. This experience really reflects how much Calecim values its customers, and thanks to the way this was handled, I will definitely be buying from them again.
Highly recommended.
January 12, 2026
Unprompted review
Using the eye cream
Using the eye cream. Works wonderfully, Im on my second bottle and I see an improvement in my hooded eyelids.
January 12, 2026
My hair stop falling and I can see…
My hair stop falling and I can see regrowth with in 6 weeks
January 11, 2026
I am new to Calecim
I am new to Calecim, but my experience so far has been great. Orders ship quickly which is great. The products have been working great and will definitely re-order.
January 10, 2026
I really like the product …
I really like the product and have order more. My second order was delivered to the wrong address ( in a totally different country). I contacted customer service and the problem was rectified, it took a week which was fine but I would have appreciated an update during that time letting me know that they fixed the problem. I sent a couple of emails during that time asking for an update, especially since my CC had already been charged
December 31, 2025
Gives me hypersensitivity
I am using a pink serum and Night recovery complex, i must say it is the worst experience ever. I don't use any other stuff except Tallow cream. After application i get red face and it gets very sensitive. Next day my skin looks like i had a procedure done, like microneedling and it has tousands of small bubbles and feels like my skin got burned. Day after my skin is dry and fels like leader. Third day my skin is flaky and is peeling. A week after application my skin still has this tiny bubbles is reddish and cannot hold makeup. This was my third time trying after second recovery and down time of two weeks. It makes my skin hypersensitiv so I cannot imagine putting this complex on a skin after procedures. It sets me back for 2 weeks. A nightmare, sadly.
December 28, 2025
Unprompted review
Reply from CALECIM® Professional
Dear Hannah,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the reaction you encountered while using the Professional Serum and Recovery Night Complex.
This type of response is highly unusual, particularly as these products are widely used — including by medical and aesthetic professionals — to support the skin during post-procedure recovery. Because of that, we are very surprised by the level of sensitivity you described.
Based on what you’ve mentioned, if your routine previously consisted only of tallow cream, it’s possible that the sudden change in products — or withdrawal from your prior routine — may have contributed to this reaction. However, individual skin responses can vary, and we would like to understand your case more thoroughly before drawing conclusions.
We’d really appreciate the opportunity to review this in detail — including your application frequency, timing between uses, and photos of the reaction — so our team and one of our clinical professionals can assess what may have happened and advise you appropriately. Please reach out to us at customerservice@calecim.com and we will prioritise your case.
Thank you again for your feedback — it is valuable to us, and we would like to support you toward a safe and reassuring resolution.
Kind regards,
The CALECIM® Customer Care Team
Sadly did not work for me
Sadly did not work for me. I took a chance on this expensive product and ordered it twice for a 12 week period and I saw no new growth. I followed directions to the letter and unfortunately it just did not help.
January 5, 2026
Reply from CALECIM® Professional
Dear Elizabeth,
Thank you for taking the time to share your experience with us — and for giving our treatment a full 12-week trial. We’re truly sorry to hear that you didn’t see the results you were hoping for.
Hair response can vary from person to person depending on factors such as scalp condition, stage of hair thinning, lifestyle, and treatment consistency. While many customers do experience positive improvement, we completely understand how disappointing it can feel when this isn’t the case — especially after such a committed effort.
We’d really appreciate the opportunity to review your journey in more detail. If you’re open to it, we’d be happy to put you in touch with one of our professionals for a personalised assessment — to help understand your hair concerns more deeply and explore whether adjustments to routine, frequency, or treatment plan may support better outcomes.
Please feel free to reach out to our Customer Care Team and we will gladly arrange this for you.
Thank you again for your honest feedback — it truly helps us continue to improve.
Kind regards,
CALECIM® Customer Care Team
I had a subscription that I needed to…
I had a subscription that I needed to postpone one month out- from Dec. to Jan. My credit card was charged in Dec. so I did ask for the card to be credited, and then be charged when the items shipped in Jan. I was told that was not possible and it was suggested I cancel the subscription, so I did. Love the product, but not sure why the company could not accommodate.
December 29, 2025
Reply from CALECIM® Professional
Dear Melanie,
Thank you for sharing your experience — and for your kind words about our products. We’re really glad to hear that you love them.
We completely understand your concerns regarding the timing of your subscription. In this case, the request to postpone the order was made after the subscription order had already been created and your card had been charged, and at that stage the products were already packed and prepared for shipping. Once an order has entered this fulfilment process, we’re unfortunately no longer able to change the delivery date or modify the charge.
However, as an exception in your case, our team was still able to cancel the order and reverse the payment for you, and we were happy to arrange this to help resolve the situation.
For future flexibility, customers can manage their subscriptions directly in their account — including changing the next delivery date or skipping an order — anytime before the order is created for shipping. After the order has been generated, these changes are no longer possible.
We truly appreciate your feedback and fully understand your concerns in this situation. If you’d like to continue with your treatments, we’d be very happy to help you reactivate your subscription at any time and ensure the schedule works better for you going forward.
Kind regards,
CALECIM® Customer Care Team
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