Sophie from Calilio was fantastic! She guided me through setting up my WhatsApp Business account and even arranged a shared Google video chat with their tech department so we could share screens and g... See more
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See what reviewers are saying
After a thorough search and trying out over 10 companies, I chose to work with Calilio. To be honest, I’ve never come across such a helpful and responsive support team anywhere else. They rep... See more
Company replied
Wiz is an amazing agent, helped me very quickly and got my account up and running, helped me even when i was frusterated, but he helped me threw the process and got it all running smoothly, Just waiti... See more
Company replied
Service dropped out continually - isnt customisable in ring duration. Had the caller on the line for 2 minutes just to ring around to 2 staff. 95% of callers hung up before reaching our voicemail.
Company replied
Company details
Written by the company
Calilio is a AI powered cloud phone system providing virtual numbers in over 100 countries. Its intuitive dashboard and unified callbox enable easy calling, texting, voicemails, chats, and image sharing from one window. Standard plans starts at $12/month (billed annually) with features like web/app dialer, call filters, and call forwarding. Advanced AI features, including sentiment analysis, call summaries, and transcriptions, enhance communication by identifying client emotions and simplifying call insights. Calilio’s customizable Premium plan at $28/month (billed annually) and Enterprise plan (Custom) cater to diverse business needs, making it a versatile and cost-effective solution for modern businesses.
Contact info
ROBINSON ROAD , Singapore, 048545, Raffles Place, Singapore
- +65 3138 6158
- support@calilio.com
- calilio.com
Breach of guidelines
Good customer service, but US credit cards aren't accepted
This IS a legitimate website. It's not a scam. Amelia, Leo and Reina, especially Reina were all very helpful. It was $39, which is a good deal and they emailed me back super-fast and even on a Sunday. I needed an Italian phone number for school, but unfortunately, they do not accept credit cards from the US. I have two banks with sufficient funds, and called both my banks, but they said the charges were refused by Calilio, but Calilio said it was my banks. They told me to try using different credit cards, but nothing worked. They won't charge you, only if you're able to use the Italian phone number they provide, so it's okay. So, in the end, I was not able to receive an Italian phone number and will need to wait until I get to Italy to buy one. If you're NOT an American, this will work for you! If you are an American with only US credit cards, hope for the best!
June 1, 2025
Unprompted review
Reply from Calilio
Hi Tisha,
Thank you so much for your honest feedback and for highlighting the excellent support provided by Amelia, Leo and especially Reina. We’ll be sure to share your kind words with them!
We’re truly sorry to hear about the payment difficulties you experienced. Calilio uses a secure, SCA-compliant (Strong Customer Authentication) payment gateway which requires 3D Secure verification for all transactions. Unfortunately, some U.S. credit card issuers may block these international charges by default even when accounts have sufficient funds. This can cause confusion, and we understand how frustrating that can be.
Please know that we do not charge customers unless the service is successfully activated, and your trust means everything to us. Our team has already reached out to you via email with alternative payment options that may better suit your situation. We’re here to help you get set up quickly, especially with something as important as an international number for school.
Thank you again for your patience and for confirming we're a trusted provider. We’re committed to making this right and look forward to supporting you further.
Warm regards,
The Calilio Team
Alex was always ready to accurately…
Alex was always ready to accurately answer all my questions, polite and patient are the two adjectives best describe Alex as a professional support representative. Kudos to Alex.
May 26, 2025
Unprompted review
Reply from Calilio
Hi Gustavo,
Thank you so much for the kind words!
We’re thrilled to hear that Alex provided such a professional and supportive experience. “Polite” and “patient” are exactly what we strive for in every interaction and your appreciation means a lot to our team.
If you ever need anything else, feel free to reach us at support@calilio.com.
Thanks again for being part of the Calilio community!
The Calilio Team
Five stars
Five stars! Excellent customer service, very professional and courteous. Got the calls made and job well done, Calilio. Highly-recommended.
Mike Tucker.
May 15, 2025
Unprompted review
Reply from Calilio
Thank you so much, michael!
We are thrilled to hear about your five-star experience with Calilio. Our team takes pride in providing professional and courteous service and it's great to know it made a difference for you. We are glad the calls went smoothly and everything got done to your satisfaction.
If you ever need further assistance, feel free to reach out at support@calilio.com. we're always here to help!
Thanks again for the recommendation!
— The Calilio Team
BE CAREFUL!
BE CAREFUL!! I bought the service with the purpose of connecting a US phone number to my mobile. From day one, I faced problems.. First, the number I bought was not working, then the connection to my mobile was not working.. They fixed it, and it seemed to work for a week or two before it stopped working again. They fixed the number, but the problem was forwarding the calls to my mobile. After many back and forth and waiting... at the end, they informed me that they can not find fix the problem. I paid for a year and they refuse to compensate anything, saying the number received calls during the few days it was working.. Very unreasonable since I paid for the whole year and expecting to pay for a stable working service.
May 14, 2025
Unprompted review
Reply from Calilio
Hi Mariska,
Thank you for reaching out and sharing your concerns. We truly regret the inconvenience you’ve experienced and understand your frustration.
We would like to clarify that our team took your case seriously and provided full support throughout. We even arranged a Google Meet session with you to better understand the issue and assist you in real time. During our investigation, we found that the call forwarding issue was not caused by our system but rather was related to your mobile service provider.
To further assist, we tested the call forwarding feature using a different device and confirmed it was working as expected. Based on this, we advised you to follow up with your service provider to resolve the compatibility issue on your end.
Please be assured that we have been following up with you consistently and have done our best to resolve the matter. The number you purchased was functional and did receive calls during the period it was active.
While we understand that the issue was frustrating, the service itself was operational, and the complications were due to third-party factors beyond our control. We appreciate your understanding and remain available to assist you with any further questions or clarifications.
The Calilio Team
Easy to Use
The platform is really easy to use and signup process as well. Highly recommended.
April 27, 2025
Unprompted review
Reply from Calilio
Hi Sujan,
Thanks a ton for sharing your experience! We're really glad to hear that getting started with Calilio was smooth and straightforward for you. That's exactly what we aim for — making communication easy from the get-go.
Your recommendation means a lot! And just so you know, our support team is always ready to assist at support@calilio.com whenever you need us.
Thanks for being part of the Calilio family!
Cancellation Nightmare!
It’s been a nightmare to cancel a Calilio subscription. An odyssey of inaccurate information and bureaucracy while monthly subscription is charged without fail.
Timelines
- Opened account in March 22 and downloaded apps (Skype VOIP was being closed)
- Charged subscription fee.
- SMS facility was not at par with Skype
- Tried to cancel subscription on March 23 on apps. No functionality other than ‘Delete Account’ which triggers a message to customer service. Requested cancellation.
- Separately sent email to refund team to get subscription charge refunded (as per Calilio’s refund policy) and subscription canceled.
- One month later, no refund and charged again.
- Exchanged 12 emails with Mr Z and customer support.
- Told steps to cancel (‘ To cancel your subscription, please go to Settings > Subscription > Cancel Subscription in your account’)
- Sent screenshot of functionality not available in apps
- Told to use login via web to cancel.
- Sent screenshot showing that you can not login via web
- Called rep Mr Z but call not answered
- Opened Chat to request cancellation
- Mrs S was more helpful after having exchanged multiple chat messages
- Finally cancellation request sent to compliance team by Mrs S.
- Workspace closure confirmed after spending several hours pursuing closure
- Lets hope that i am not charged next month!
- Update+1day. Got call from Calilo. Rep listen patiently. Agreed to refund 2nd charge. Have denied their request to remove this review but will change from 1 star to 2 star.
April 23, 2025
Unprompted review
Reply from Calilio
Dear S B,
Thank you for sharing your experience and we are truly sorry for the inconvenience you have encountered.
We understand how frustrating it can be to go through multiple steps just to cancel a subscription —especially while continuing to be charged. Your feedback is extremely valuable and is helping us improve both our process and communication.
To clarify, Calilio subscriptions renew automatically on a monthly basis unless they are explicitly cancelled by the user. It's important to note that deleting an account does not stop billing, as the system treats account deletion and subscription cancellation separately. This is why charges continued during that time.
Subscription Cancellation
The option to cancel a subscription is currently only available via our web platform (under Settings > Subscription > Cancel Subscription).
Due to security protocols, this feature is not available in the mobile or desktop applications - users are required to log in via the web to access full subscription management tools.
As part of your case, our support team provided guidance via email, along with screenshots and links to support articles to help you navigate the process. We're glad that Mrs. S was eventually able to assist and confirm that your cancellation request was processed and your workspace closed.
SMS Functionality
Regarding SMS:
Sending messages to the US and Canada requires A2P (Application-to-Person) registration, in line with telecom regulations. This process ensures proper message deliverability and compliance. We apologize if this requirement was unclear during the signup process.
Final Confirmation
We want to assure you that:
✅ Your subscription has been successfully cancelled
✅ Your workspace has been closed
✅ No further charges should occur moving forward
We truly regret the time and effort you had to spend to resolve this issue. Our goal is to offer a seamless and transparent experience for all our users, and your feedback is helping us do exactly that.
If you have any further questions or concerns, please don’t hesitate to reach out. We're here to help.
Does not work
Does not work. I purchased and placed a call to my mobile to see if it worked, it didn't. Dialed a friend, it didn't work.
Contacted live chat and asked if the number took time to activate. They said it works instantly. Said I placed a test call to myself and a friend to see if the number was working and the customer service agent responded in bold font, with the following:
"You can make calls worldwide; however, some countries may be restricted due to their risk assessment metrics.
To proceed, please provide a valid reason for the call. and 'testing' cannot be accepted as a valid purpose."
April 15, 2025
Unprompted review
Reply from Calilio
Dear Joanne,
Thank you for your feedback, and we're truly sorry to hear about the experience you had. We understand how frustrating it can be when things don't work as expected, especially right after a purchase.
Our goal is to ensure a smooth and secure experience for every customer. As part of our commitment to safety, we have safeguards in place that may restrict calls to certain high-risk destinations by default. This helps protect our users from fraudulent activity and scam-related risks—something we take very seriously.
That said, we’re here to help you get up and running as quickly as possible. If you could kindly share the destination and the purpose of the call, our support team will be happy to assist you further and enable access if needed.
We’re proud of our 24/7 live chat support, our ability to connect users globally, and our strong focus on security. Your cooperation is greatly appreciated, and we're confident we can resolve this quickly for you.
Thanks again for choosing us—we're looking forward to turning this experience around for you.
It all works out in the end
It all works out in the end. Support needed as the set up/ payment / and number choosing is overlapping and confusing. Support however fantastic. Its register first, pay the annual fee, ignore number payment option as you can't until docs have been uploaded ( pdf not possible) I loaded mine to the chat room. As soon as they are verified, go to number purchase option and choose a number to buy.
April 12, 2025
Unprompted review
Reply from Calilio
Dear James,
Thank you for sharing your experience and for highlighting both the challenges and the positive aspects. We’re glad to hear that everything worked out in the end and that our support team was able to assist you effectively throughout the process.
We understand the setup and number selection process can be a bit confusing, and we truly appreciate your feedback—it helps us identify areas where we can improve clarity and user experience. We're actively working to streamline these steps to make onboarding as smooth as possible.
Thanks again for choosing Calilio and for your patience and trust in our team!
Don't wast your time
Don't wast your time, they never delivered my phone number. Toke the payment twice. I don't think they even have the service. Beware as they collect your personal information like your address and driver's licence. This is all about getting your personal data. Do not trust this company.
April 11, 2025
Unprompted review
Reply from Calilio
Dear Doreen-Jennifer Farewell
We’re genuinely sorry to hear about your experience and understand how concerning this must have felt. Please allow us to clarify and assist.
After reviewing your account, we can confirm that your submitted documents have been successfully verified. You are now fully eligible to proceed with purchasing your number, which will be activated instantly once payment is confirmed.
Regarding the payment issue—we’ve carefully checked our system, and it shows only one successful transaction. However, if you believe there was an additional charge, please share the transaction details or receipts, and our billing team will investigate this as a priority.
As for the document verification process, please know that this is a legal requirement in accordance with local telecom regulations. It ensures the number is issued to the rightful user and helps protect against fraud and misuse.
We take your privacy and security extremely seriously. All personal data is encrypted, securely stored, and handled under full compliance with GDPR standards.
You can learn more here:
GDPR Policy: calilio.com/legal/gdpr-compliance
Privacy Policy: calilio.com/legal/privacy-policy
We’re here to support you every step of the way and would love the opportunity to turn this around. Thank you for your patience and understanding.
Terrible service at all levels
Terrible service at all levels. Your voice echoes, people can’t hear you. I couldn’t use it and when asked for a cancellation/reimburse after several weeks and communications back and forth they refused to refund any money. The phone doesn’t work neither their customer service. Don’t waste your money
March 12, 2025
Unprompted review
Reply from Calilio
Dear Andrea,
We sincerely apologize for the inconvenience you’ve experienced — we understand how frustrating this must have been for you, and we're truly sorry that our service did not meet your expectations.
Your feedback is extremely important to us, and we are committed to making things right. Our team is ready to assist you directly and work towards a resolution. If you're still facing any technical issues with echoing or call quality, please reach out to our live support team — we’re here to help and ensure you receive the level of service you deserve.
Regarding the refund request: as per our refund policy, a refund is not eligible if the communication services (such as calls, SMS, chat, or voicemail) have been used. We understand this may be disappointing, but this policy is in place to ensure fair usage for all our users.
That said, we do want to make things right and ensure your concerns are fully addressed. Please contact us directly with your account details so we can assist further and explore what support we can offer.
Thank you for bringing this to our attention, and once again, we’re truly sorry for the inconvenience caused.
Horrible experience
Horrible experience. Over 3 months wasted many voicemail never arrived many text messages got lost, my phone never rang. They took a full year payment...
Still waiting for weeks to receive my PAC code to reactivate my number.
Just unprofessional and disrespectful.
February 4, 2025
Unprompted review
Reply from Calilio
Dear Peter,
We’re truly sorry to hear about your experience and completely understand how frustrating it must have been.
Porting a UK number involves coordination with telecom providers and must comply with strict regulatory requirements, which can occasionally lead to delays beyond our direct control. However, we always strive to ensure this process is as smooth and transparent as possible for our users.
After reviewing your account, we’re glad to confirm that the necessary actions have already been taken. Your PAC code has been successfully issued, and the refund process has also been initiated as per your request.
We appreciate your patience throughout this process. Your feedback is extremely valuable to us and helps us continue to improve our service. If there's anything else we can assist you with, our support team is always here to help.
Really impressed with the software.
Really impressed with the software.
Everything works good and on point.
Had no any problems while being on this sodtware.
December 30, 2024
Unprompted review
Reply from Calilio
Dear Bikesh,
Thank you for your fantastic feedback! We’re thrilled to hear that you’re impressed with Calilio and that everything has been working seamlessly for you. Knowing that you’ve had a problem-free experience is exactly what we aim for.
Your support means a lot to us, and we’re committed to maintaining the reliability and excellence you’ve come to expect. Thank you for choosing Calilio—we’re delighted to have you with us!
Happy with the product and services.
September 25, 2024
Unprompted review
Reply from Calilio
Dear Anupa,
Thank you for sharing your feedback! We’re delighted to hear that you’re happy with both our product and services. Your satisfaction is our top priority, and knowing that we’ve met your expectations motivates us to keep delivering the best experience possible.
Thank you for choosing Calilio—we look forward to continuing to support you!
Reply from Calilio
Dear Mandira,
Thank you so much for your kind words! We’re thrilled to hear that you consider Calilio the best platform for communication. Providing seamless and reliable communication is at the heart of what we do, and we’re glad to know we’ve been able to meet your needs.
Your feedback motivates us to continue enhancing our platform and delivering exceptional service. Thank you for choosing Calilio—we’re excited to continue supporting your communication needs!
Reply from Calilio
Dear Kaushik,
Thank you so much for your wonderful review and for taking the time to share your positive experience with Calilio. We're thrilled to know that you had such a great experience, and it’s truly rewarding to hear that our product met your expectations.
Your feedback motivates us to keep delivering exceptional quality and support. Rest assured, we are committed to providing the best service possible and ensuring your continued satisfaction.
Thank you again for choosing Calilio and for recommending us – we deeply appreciate it!
Reply from Calilio
Thank you for your wonderful feedback! We’re delighted to know that you found our service really good. Your support means a lot to us, and we’re here to assist you anytime you need.
I used Calilio to set up a number to…
I used Calilio to set up a number to use for WhatsApp business. From their checkout page the headline text said there was a 15 day refund policy. I thought great, I’ll test.
Upon purchasing the number $15/month + $2 for a number ($17) I managed to activate it on WhatsApp for literally 90 seconds and then the number got blocked. This happened 3 times and the number constantly got blocked.
DO NOT use this service if you’re wanting a WhatsApp business number. There are cheaper alternatives that work better and don’t get blocked!
They’re refusing to refund the $17 because the number got ‘activated’.
Misleading guarantee, and I would not recommend!
October 27, 2024
Unprompted review
Reply from Calilio
Thank you for sharing your experience with Calilio. We appreciate your feedback and understand your frustration regarding the issues you encountered with activating your number on WhatsApp Business.
We strive to provide our customers with the best possible service, and we want to clarify that number blocking is determined by WhatsApp's policies and practices, which are beyond our control. To resolve your case, we could provide you with the replacement number once as a token of appreciation could you please speak with our sales or support team.
We understand that this experience was not what you expected, and we regret any inconvenience it may have caused. Your feedback is invaluable in helping us improve our services. If you have any further questions or concerns, please do not hesitate to reach out to our support team at support@calilio.com. We are here to assist you.
It started with an issue but was…
It started with an issue but was quickly resolved and the service was adequate.
October 22, 2024
Unprompted review
Reply from Calilio
Thank you so much for taking the time to share your experience! We're glad to hear that your issue was resolved quickly and that you found our service adequate. Your feedback is invaluable to us, and we’re always striving to improve.
There service claimed they had a caller…
There service claimed they had a caller ID for the UK, that is not true, spent hours setting it up and no refund upon use.
September 12, 2024
Unprompted review
Reply from Calilio
Thank you for your feedback, and I apologize for any confusion you experienced regarding the caller ID feature. I want to assure you that you can successfully set up a caller ID number using our UK mobile numbers.
If you're having issues or need assistance, please reach out to our support team, and we’ll be more than happy to help you get everything working as expected. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter.
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