Customer service was excellent, respectful, prompt and very easy to communicate with. This Thera pillow is well made & light weight, easy to store w included bag. I have pretty severe neck issu... See more
Company replied
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Review summary
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I bought this as a replacement for the rice bags I heat in my microwave. I’m disappointed on two counts 1) when I charge it it runs for one session and then the power is shot and I need to recharge (h... See more
Company replied
I had an issue, operator error🤣but i thought my product quit working. I was going through a very rough couple of days and sent multiple emails. Ugh. Mahriel was fantastic with patience and valu... See more
Company replied
I love this product. I have had immediate relief of tension pressure stiffness in my neck. At first I wasn’t aware I had to fully charge for four full hours so I wrote to customer service. A ticket w... See more
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Company details
Written by the company
CALLIXE is dedicated to enhancing the well-being of every individual by providing natural solutions to chronic pain. Our products offer immediate posture improvement, back & neck pain relief, and natural joint pain relaxation. Our goal is to support your journey to a healthy, pain-free life.
Contact info
330 N Brand Blvd, STE 700, 91203, Glendale, United States
- +1 (856) 245-2186
- support@callixe.com
- callixe.com
3.7
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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So far using this has been a pleasant…
So far using this has been a pleasant experience, I love the traction and heat to relax my tight muscles.
February 2, 2026
Unprompted review
Reply from CALLIXE
Dear Kathleen,
Thank you for your review.
We’re so glad to hear it’s been a pleasant experience and that you’re loving the traction and heat to relax your tight muscles. That combination is designed to provide gentle support and soothing relief.
We hope it continues to bring you comfort. If you ever need anything, please reach us at support@callixe.com
Best,
CALLIXE Team
Overall, well worth the money!
It gets a little too warm after 10 min, but the heat feels great until it gets too hot for me. Overall, it does feel really good and my neck feels looser and I feel relaxed! Thank you! well worth the money! It’s also manufactured nicely with good material and has a lot of power for being such a small machine! I do wish it had a little roller ball in it though! Maybe something to think about in the future, but the compression part is still great!
February 9, 2026
Unprompted review
Reply from CALLIXE
Dear Jamie,
Thank you for your review.
We’re so glad to hear you’re feeling looser and more relaxed, and that you find it well worth the money. It’s wonderful to know you appreciate the quality and power packed into such a compact design.
We truly value your feedback about the heat level and the idea of adding a roller ball in the future. Suggestions like yours help us continue to improve and grow.
If you ever need anything, please feel free to reach us at support@callixe.com
Best,
CALLIXE Team
The Callixe Works!
The Callixe neck pillow came highly recommended by a family member. I ordered one for my husband with stenosis and compressed discs. He has tried many many heating pads and massage products. The difference is, he says THIS one works!
February 3, 2026
Unprompted review
Reply from CALLIXE
Dear Kimberly,
Thank you for your review.
We’re so happy to hear the recommendation led you to us, and even more grateful to know your husband is finding real relief. Hearing “this one works” after trying so many other products truly means the world to us.
We hope it continues to bring him comfort. If you ever need anything, please reach us at support@callixe.com.
Best,
CALLIXE Team
I have been using mine for 2 weeks
I have been using mine for 2 weeks. The heat and massage feels pretty good. I'm using it for about 15 to 20 minutes a day. So far I notice some relief but I think it will take more time.
February 10, 2026
Unprompted review
Reply from CALLIXE
Dear Sharon,
Thank you for your review.
We’re glad to hear you’re already noticing some relief and that the heat and massage feel good. Using it consistently for 15 to 20 minutes a day is a great routine, and many customers find that results continue to improve with time.
We’re excited for your progress and hope it keeps supporting your comfort. If you ever need anything, please reach us at support@callixe.com.
Best,
CALLIXE Team
Great massage and the heat goes right…
Great massage and the heat goes right to where I hurt. Great feeling of comfort
February 5, 2026
Unprompted review
Reply from CALLIXE
Dear John,
Thank you for your review.
We’re glad to hear you’re enjoying the massage and that the heat is providing comfort right where you need it. It’s great to know the Thera Pillow is helping you feel more at ease, and we truly appreciate you taking the time to share your experience.
If you ever have any questions or need assistance, please feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
I misunderstood and thought there was a…
I misunderstood and thought there was a squeezing mechanism, but it's just vibration.
February 1, 2026
Unprompted review
Reply from CALLIXE
Dear Carrie,
Thank you for your feedback.
We appreciate you sharing your experience. The Thera Pillow is designed to provide vibration massage and heat to help relieve tension. It does not include a squeezing or compression mechanism, so we understand how the expectation for that feature could cause confusion. Your feedback is helpful and will be shared with our team to continue improving how product details are communicated.
If you have any questions or would like assistance exploring other options, please reach out to us at support@callixe.com
Best,
CALLIXE Team
Thera Pillow
I think the Thera Pillow is well made, but the massage modes were not relaxing for me, so I decided to return it. I had to contact Callixe several times by e-mail and phone to receive a return address. I did finally receive the address and returned it. I was issued a fast refund by Meena.
February 9, 2026
Unprompted review
Reply from CALLIXE
Dear Carla,
Thank you for your feedback.
We’re glad to hear you found the Thera Pillow well-made. While we understand the massage modes were not the right fit for you, we appreciate you sharing your experience with the return process. We’re happy to know the return was completed and that your refund was processed promptly. Your comments help us continue improving how we support our customers.
If you have any additional questions or need assistance in the future, please feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
The massager works great
The massager works great. Shipping took a while but I can't complain about the product.
February 9, 2026
Unprompted review
Reply from CALLIXE
Dear Drew,
Thank you for your feedback.
We’re glad to hear the massager is working well for you and that you’re happy with the product. We appreciate your patience regarding the shipping time and value you sharing your experience.
If you have any questions or need assistance, please feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
Great for necks!
I really like the heated massaging pillow. My only complaint is that it is too loud for me to use at night with my husband sleeping right next to me. I wanted to lay on a couch in his den while he watched a football game. He said it was too loud. Other than the volume issue is is wonderful!
February 2, 2026
Unprompted review
Reply from CALLIXE
Dear Julie,
Thank you for your review.
We’re glad to hear you’re enjoying the heated massaging pillow and finding it effective overall. We appreciate you sharing your feedback about the sound level, as that’s helpful for us and for other customers who may plan to use it in shared spaces. It’s great to know that aside from the volume, the pillow has been a wonderful addition to your routine.
If you ever have questions or need assistance, please feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
I wish I had this 30 years ago
This is the best neck pain relief I have ever found, including massage therapy, chiropractic, and physical therapy. After a session, I do a series of stretches and the combination is very effective at relieving neck pain and stiffness.
February 8, 2026
Unprompted review
Reply from CALLIXE
Dear Plent,
Thank you for your review.
We’re glad to hear that the Thera Pillow has been such an effective part of your neck pain relief routine. It’s great to know that combining it with stretching has helped ease both pain and stiffness, especially compared to other therapies you’ve tried. Feedback like this reinforces why we focus on creating tools that fit naturally into daily wellness routines.
If you ever have questions or need assistance, please don’t hesitate to reach out to us at support@callixe.com.
Best,
CALLIXE Team
I love both the neck massager and the…
I love both the neck massager and the lumbar massager! I use both of them every night and during the day if I have overworked my back and neck. They are also comforting after sitting most of the day working on any type of screen time. Excellent products and customer service.
December 29, 2025
Unprompted review
Reply from CALLIXE
Dear Avalyn,
Thank you for your review.
We’re so glad to hear you’re enjoying both the Thera Pillow and Thera Back. It’s great to know they’ve become part of your daily routine for relieving neck and back tension, especially after long hours of screen time or an overworked day. We also truly appreciate your kind words about our customer service.
If you ever need assistance, feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
It’s a wonderful machine.
I have tried numerous machines to work on my neck. I had cervical fusion years ago. I feel like I’m do for another, but I don’t want surgery unless absolutely needed. The recovery is long and hard. This pillow is wonderful. I relax on it right before bed. The heat relaxes me. I love the different vibrations. And the traction is the best part. I’m not sure what’s going on in my neck, but I feel tons better after using the pillow. Thanks!
February 1, 2026
Unprompted review
Reply from CALLIXE
Dear Michael,
Thank you for your review.
We’re glad to hear that the Thera Pillow has been helping you feel relief, especially given your history with cervical fusion. It’s great to know that using it before bed, along with the heat, vibration, and traction, has helped you relax and feel better overall. Feedback like this truly means a lot to us, and we’re happy it’s been a helpful part of your routine.
If you ever have questions or need support, please feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
Works Great -- But Can be Noisy
The pillow works great for loosening up my neck. The only reason for not giving 5 stars is that when using on an upper floor of my house, the vibration when it's running, can be heard throughout the ground floor.
February 7, 2026
Unprompted review
Reply from CALLIXE
Dear John,
Thank you for your feedback.
It’s great to hear that the pillow has been effective in loosening up your neck. We also appreciate you sharing your feedback about the vibration being noticeable throughout the house when in use, and we’ll be sure to pass this along to our team for review. Feedback like this helps us continue improving our products.
If you ever need assistance, please feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
Meena from customer service was amazing…
Meena from customer service was amazing and helped solve my problem
February 4, 2026
Unprompted review
Reply from CALLIXE
Dear Debbie,
Thank you for your review. We’re so glad to hear that Meena was able to assist you and help resolve the issue. Providing clear, supportive, and timely service is always our goal, and we truly appreciate you taking the time to share your experience.
If there’s anything else we can help with, please don’t hesitate to reach out at support@callixe.com
Best,
CALLIXE Team
Understanding my situation and granting…
Understanding my situation and granting prompt and helpful service.
January 20, 2026
Unprompted review
Reply from CALLIXE
Dear Cheryl,
Thank you for your review. We are glad our team was able to provide prompt and helpful support.
If you need any further assistance, please feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
Callixe doesn't work!
I ordered this hoping it would help my neck, no, it only vibrates and stretches your neck. Mine quit working after only a few sessions, I got in touch with Callixe. They said they would get back with me, never happened! This company will fail, bad business!!!
January 31, 2026
Unprompted review
Reply from CALLIXE
Dear Patricia,
Thank you for your feedback.
We’re sorry to hear that the experience did not meet your expectations. We understand how frustrating it can be when a product stops working, especially when you were hoping for relief.
After reviewing this, our records show that one of our specialists did reply to your email about a month ago regarding the issue, but we did not receive a response back. We’re always happy to continue the conversation if there’s anything further we can review together.
We’d also like to note that this order was placed several months ago and is now outside of our return window. That said, if you’d like us to recheck the prior correspondence or clarify next steps, please feel free to reach out directly at support@callixe.com and we’ll gladly take another look.
Best,
CALLIXE Team
support@callixe.com
FREE SHIPPING FREE RETURNS
I purchased this item back in Nov. as a gift. The recipient had already purchased it unbeknownst to me. At the time of my purchase they offered FREE SHIPPING AND FREE RETURNS, I DO HAVE IRREFUTABLE PROOF OF THIS. Well when I tried to return they refused to send me a FREE RETURN LABEL. As soon as I showed them proof they retracted the FREE RETURNS from their site. Now I am stuck with n item I don’t need or want. Disgusting tactics from this company.
I am adding to this review as Callixe responded untruthfully…
I am a senior citizen on a fixed income and before buying anything I make sure the company offers free returns, which I seldom have to use. I snapshot everything for my own protection. When trying to return item and even calling them and thru numerous emails and sending pics of the “FREE SHIPPING AND FREE RETURNS” they still would not honor it. I have had to file disputes with affirm and now my credit card company, for what a lousy 6 dollar return label on their part. The way they treat a senior citizen is totally disrespectful. The thing is they know exactly who I am but they want me to add my email, name and personal information to this. It’s funny how they retracted the “FREE RETURNS” from instagram site. But since I have snapshot and sent it them via emails they still will not honor it. That’s fine, I have 90 days to return, I’ll pay the shipping on my fixed income. A lesson learned not to trust what is specifically written out on their website ( instagram) even with a snapshot to prove it. Date of purchase Nov. 20, 2025
December 4, 2025
Unprompted review
Reply from CALLIXE
Dear K.T.,
Thank you for your feedback.
We understand how frustrating this situation can be, especially when a purchase was intended as a gift. We’d like to clarify that while we do regularly offer free shipping, we do not offer free return shipping. This has always been outlined in our refund policy, which is available on our website.
We’d also like to note that we’re unable to locate an order associated with this review, as no order number or contact details were provided. Because of this, we can’t confirm that this purchase was made through us or review the specific details of the case.
If you did place an order with Callixe and would like us to look into this further, please reach out directly at support@callixe.com with your order number and any supporting details so we can properly review and assist where possible.
Best,
CALLIXE Team
Customer Service at its Best!
Tommy answered my email within hours of my question! He didn’t just give me a
”cut and dried” answer but took the time to explain my options and the “why”. Callixe is an awesome pillow and with customer service personnel like Tommy, they are an A+ company where it matters- with customer satisfaction! Thank you, Tommy!
January 28, 2026
Unprompted review
Reply from CALLIXE
Dear Cheryl,
We’re so happy to hear that your experience with our support team was a positive one. Taking the time to clearly explain options and the reasoning behind them is something we truly value, and we’re glad that came through in your interaction. It’s great to know the pillow is working well for you and that you felt supported throughout the process.
If you ever need anything in the future, we’re always here to help at support@callixe.com.
Best,
CALLIXE Team
Update on My Refund
3/6 Update - After notifying Callixe that I had not rec'd a refund, they replied that I had not provided the tracking # and the date of return as instructed. When I provided the email of 2/12 showing that I had, they said they never rec'd. They are now saying they will refund. I honestly don't know how they get positive reviews unless they are the ones generating them. Refund rec'd. Glad to no longer be dealing with this company.
3/5 Update - Returned thru UPS on 2/12. Tracking with proof of delivery shows they rec'd on 2/16. NO REFUND TO DATE. The saga continues.
2/1 Update - Received email today with address and instructions on how to return. Once done, I will post on how long it takes to get credit. Thank you Trust Pilot.
Callixe replied to my poor review stating they could not find the order (#CAL98882 on 12/8) or the request to cancel (email to support@... on 12/26, request #38002) or my request to return (same address on 1/2, request #43467) or my request to return (same address on 1/7) where I have received no response. TrustPilot does not allow emails to be listed in reviews, but my requests went to the support email that Callixe listed and replied back to with the request #s.
January 25, 2026
Unprompted review
Reply from CALLIXE
Dear Kris,
Thank you for your feedback.
We understand how frustrating this experience must have been, especially after multiple attempts to reach out. We’ve reviewed the details shared in your review, and it appears that some of the contact information and references provided do not align with the records in our system, which may have caused the disconnect.
That said, we do want to help get this sorted. Someone from our team will be in touch to assist and review this further. In the meantime, please reach out to support@callixe.com with your order number and any screenshots or confirmations you have so we can ensure everything is properly reviewed.
Best,
CALLIXE Team
Reply from CALLIXE
Dear Mark,
Thank you for your review. We understand your concern regarding the charge and the product experience. After reviewing our records, we’re unable to locate an order under the details provided, and we also do not see evidence of a duplicate charge on our end.
To help us look into this further and resolve it properly, we kindly ask that you reach out to us directly at support@callixe.com
with any order number, confirmation email, or billing reference available. This will allow our team to review the situation in detail and assist accordingly.
Best,
CALLIXE Team
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