Calm Reviews 436

I would give this thieving company zero stars if I could. I subscribed to this scam app last year and paid the subscription. It never worked and kept asking me to pay for a subscription. My profile showed I did not have a subscription despite having paid. Today Calm have stolen £39.99 from my account on sone sort of renewal and it still shows I have no subscription
I do not want one I simply want my money back
Steer well clear of this no wonder the trust pilot reviews are 1.6 I don’t think I’ve seen anything lower.

The Calm app was disappointing at best. I doubt they have the interest of users front off mind. The app is clunky and they are forever asking you to recommend the app to a friend (not very calming). Try other apps and websites, I'm sure you'll find a better user experience to help with your head space.

Do not purchase or take a trial on this app. They are unethical and lie about the 14 day free trial. The moment you want to access the trial, they ask for your bank details, to activate after the trial, but they take your funds immediately and their customer care is non existence and the content on the app is also a waste of money.

Abysmal experinence. The app is hard to use, customer service is non existent. I emailed to get a refund because I thought I had already canceled my trial but the subscription amount came out anyway. Sure this could have been my error, but I don't expect to go a week without a response. I'll be initiating a charge back which I don't like to resort to. The cancellation process is also very difficult. There are better apps out there.

I signed up for Calm last night then had a lot of trouble getting on the site. To get the 1 week free trial you have to give your credit card. I will never fall for that Scam again.
Since I couldn’t get on the sight I used the (chat), the Only way to communicate and kept getting the same questions which I answered. They forget the free trial and charge my card telling me they will cancel next year!

I used call calm, but at the latter part of 2024, their policy changed. They no longer really want to listen you and have become more of a referral helpline.

I wouldn't recommend them now.

Started the 7 day trial. My cancellation was in the 7th day when the trial ended, but an annual subscription cost was taken from my bank account. I have contacted Calm and asked for a refund, given that I was unable to use the app effectively due to hearing impairment.
No response and no refund. Not impressed with the absence of a customer service response after five days.

I've worked with Calm for 5 years. They even tried to use me as an ambassador when I was running an office of 60 people and providing meditation to employees. I use Calm to "warm up" for ten minutes and then go to much better platforms. The app and meditation are middling. It is good for beginners, but you will quickly move beyond. Many of their sessions seem to assume you are almost a basket case and aim to help people who are simply rare. People who suffer from debilitating anxieties, depression, self-worth, etc. Yes, they exist, but most of us don't suffer such debilitation and this is not the aim of meditation for most. They love to have celebrity led sessions by people who are not exceptional in leading meditation. Most egregious is their "help." While I always get logged in automatically, my iPhone reset and I had to resend my password. I had lost it. I emailed them and they sent back an email saying they were overwhelmed with requests but would get back to me. I'm 6 days and waiting. Got another email saying I was in-line but they were still working on it. They are quick to take your money and their help is AI or nothing. There are much better sessions, and you can go to YouTube and find many for free. This app is like getting on the Bunny Slope at a ski resort. Yes, it is fine for the first days. But you are better served to move up in the world. Meditation is a wonderful addition to any life. But you will never get to a better level if you use Calm. Too bad their subscription is a year long. You really grow out of them in around a month or so.

As you will see from the other comments, they specialize in disallowing cancelation and you are automatically renewed no matter what. Getting that taken care of seems close to impossible. It is almost as if they may have six people working for them. 4 are in sales, one is Tamara, 1 uploads stuff, and none work in customer service. It is all AI. They are one of the leading money makers in this area and they simply refuse to use their money to help, or respect, their customers. T***** should be ashamed of herself as she prattles on like she cares.

I do not recommend. It’s should be free and it’s not. Very crappy specially when it’s needed after a pandemic. Mental health should not depend on payment. Funny they are so great yet they don’t let you leave a review on the main page or App Store. Seems beneficial and a scam to me. They suck!

It could be great but it’s definitely not. The content is fine, good even, but it’s almost impossible to navigate, and the interface changes with alarming frequency. It’s supposed to be calming anxiety and instead gives me more in trying to find anything as well as the constant ‘refer a friend’ or ‘give a gift’. Making money is clearly their game, and paying fees to Celebs for their readings, which most seem to forget are sleep stories and not auditions, Stephen Fry is an exception.

Poorly designed site to the point of unusable. Tried Guided Meditation series, great narrator says after intro just press play to continue to next video, except there is nothing to press and the app ALWAYS takes you to a page to refer friends. Impossible to find "next" video as it is like a library with no organization or semblance of order. Caused me MORE stress, less calm...

My wife ordered this through a recommendation from a sister.
2 years ago after spending 1 hour on the phone, wife canceled.
Now each year I fight with my credit card company that this is a fraudulent charge.
Calm doesn't ever reply to credit card company and charge is removed.
This company SUCKS

I saw this commercial on YouTube and ordered one bottle for 107.00. Now I get a charge for 296.99 on my credit card plus the 107.00. I’m going to dispute the 296.99 as I would have never ordered this if I had known they were going to charge me for something I did not order. Makes me very angry. Need to be careful what we order

I didn't even know I had an account with them, then I get a warning of a hacked database. It was a struggle to log in at all, then found NO option to close my account on the page accessed by Windows Chrome. Their directions for closing an account could not work because there was no selection available for close account on the page I was directed to. Their bot was worthless and I could only get automated replies. I still want to close out my account! I am fully computer literate. No phone number listed.

Pulled support for listening via Sonos and won't offer refunds for customers who only used it this way.

Content is fine. Admin processes show that it is clearly a rip-off, only interested in making money. There is no simple way to cancel a subscription, links for 'managing subscriptions' loop back on one another in an endless cycle, support links do not provide support. Every trustworthy and customer-oriented app provides a clear, simple one-step process for cancellation. Calm does not. They obviously try to discourage cancellations. Responses from customer service take 3 days. You will lose your money if you are not hyper-aware of when your subscription ends - no notice is sent.
Very large red flags on this one.

I am with a free account but honestly can't believe this reviews! IF IT WASN'T FOR THIS APP I WILL NOT BE ALIVE TODAY!!! I am their customer since 2019. I think it's the best our there.
Just checked my subscription. It has expired. I need to renew it and wanted to check if it's worth it because it's 23 pounds ATM (1 day offer) and if I could afford it. Really shocked at the reviews as I've been using the app and it's beautifully and it has so much for free already. I literally thought I was subscribed. Please, be decent people 🙏 and a bit more fair.

Thank you for makimg this app team Calm! I can't thank u enough ❤️ I'm sure my family would be thanking u too if they knew I am writing this review.

This company is supposed to set a “calm” example. It’s robotic and ineffective customer service does the opposite. There are much better options available.

Purchased an annual subscription through an Instagram link. Calm customer service can’t find it and I can’t use it. I sent them the credit card receipt and the information I have but they wanted credit card details that were unwarranted. I’m still waiting for a resolution.