Seems to be a common theme, ordered my blankets 22 days ago and nothing, no comms, no help, story keeps on changing, then it's logistics company, then it's backlog but no deliver, be careful. Updat... See more
Company replied
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See what reviewers are saying
Do Not Use! Placed order on 28th Nov, received a confirmation email with no order number. Chased up few times and eventually cancelled it as no reply. They replied to say they couldn’t find my order... See more
Company replied
Ordered a blanket on 11th November, still waiting on 17th December. Fobbed off with various emails about delays and even regarding my request for a refund, and now radio silence. Also blocked on Faceb... See more
Company replied
Ever since I’ve had my calming blanket I actually look forward to going to bed instead of dreading it. I no longer toss and turn unable to get to sleep. I sleep soundly and wake up feeling refreshed.... See more
Company replied
Company details
Written by the company
Calming Blankets are premium weighted blankets designed to calm your mind and help you sleep. Our weighted blanket is designed to help relieve the symptoms of insomnia, anxiety, stress, and various sensory disorders.
Contact info
United Kingdom
- calmingblankets.com.au
1.7
Bad
473 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wish I had read these reviews before purchasing
Wish I could comment on the quality of the product, but I can't, because my order was made over 1 month ago and I am yet to receive it. Sent one initial email after 10 days of waiting and was told about delays due to high demand post Black Friday. Have sent further emails since then without any reply. Now off to call my credit card company to get my money back.
November 23, 2023
Unprompted review
Reply from Calming Blankets
Hi Filipe,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
Upon checking, your order has already been delivered to you.
However, we acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
As all the previous have said-
As all the previous have said-
This company are scammers!! DO NOT USE
I ordered for my SEND child in mid November. No product received. Similar contact about them cancelling product but still no refund. Taking down comments and blocking on social media.
To all previous reviewers- Please report to trading standards to get this company investigated and shut down!!
They have took all our money under such disgusting circumstances..this product is mainly aimed at people with SEND.
I find this utterly disgusting
0 stars
November 15, 2023
Unprompted review
Reply from Calming Blankets
Hi Louise,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Order not fulfilled
Order not fulfilled. No response to my emails and no way of getting a refund. They have a fake trust pilot score on their website and so have reported them. AVOID!
December 18, 2023
Unprompted review
Reply from Calming Blankets
Hi Michelle,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
Upon checking, your order has already been delivered to you.
However, we acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Avoid if you want to receive your product!
Ordered a blanket on 11th November, still waiting on 17th December. Fobbed off with various emails about delays and even regarding my request for a refund, and now radio silence. Also blocked on Facebook page after trying to comment on posts regarding my situation. Avoid if you actually want to receive your product! Extremely disappointed - company is taking advantage of those with the need for products like this. :-(
December 17, 2023
Unprompted review
Reply from Calming Blankets
Hi Hayley,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
DO NOT ORDER DOESN’T SEND ITEMS
DO NOT ORDER DOESN’T SEND ITEMS - NO REFUND- NO CONTACT BACK FROM EMAILS - ordered kokapo for my autistic daughter for Xmas - they have stole the money and not provided items and I can’t afford to buy a replace for Xmas - going to have a very upset child on Xmas day - would of given 0 stars but had to choose 1 to leave review
November 25, 2023
Unprompted review
Reply from Calming Blankets
Hi Jade,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
WARNING DO NOT USE THIS COMPANY
WARNING DO NOT USE THIS COMPANY
Ordered early November. Promised delivery by early December
Emailed to chase and promise they were 7 days behind schedule. Still nothing 15/12. Emailed again and despite promise of response within 72 hours. Nothing. I think they have taken my money and run!
December 15, 2023
Unprompted review
Reply from Calming Blankets
Hi Caroline,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Sadly I would tell anyone using this…
Sadly I would tell anyone using this company DONT DO IT... I feel I have been scammed and that they don't exist... They offered a refund but then nothing they also said they were UK based and I have subsequently found out they are not.. No reply to the latest email .. Scammers....
November 26, 2023
Unprompted review
Reply from Calming Blankets
Hi Sandra,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Placed order 16th November
Placed order 16th November. After 2 weeks emailed got a reply to say there was a backlog which should be resolved soon. Have emailed 3 times since with no response. Have now asked for refund
December 13, 2023
Unprompted review
Reply from Calming Blankets
Hi Claire,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Never Turned Up
Ordered on 6th November and told it would be delivered within 3-5 days, after a week I hadn’t had a single update since the confirmation email so contacted customer services asking when I was likely to receive it and was told 7 working days from then, still not heard anything after another 2 weeks, have attempted to cancel the order entirely last week and just got a generic “we’ll see what we can do” response, again with no further updates, honestly just an absolute shambles
November 6, 2023
Unprompted review
Reply from Calming Blankets
Hi Megan,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Avoid
Avoid - for all the same reasons as everyone else is saying…paid my money, zero updates, zero response to emails chasing. Terrible customer service and clearly can’t fulfil their orders.
December 9, 2023
Unprompted review
Reply from Calming Blankets
Hi Alyson,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Well i wish j came here before i made…
Well i wish j came here before i made my order! Made a order for my son who has ADHD in November and received nothing since. I have messaged in instagram, emailed and still nothing! I am absolutely furious as it seemed like a legitimate website. But obviously isn’t
November 25, 2023
Unprompted review
Reply from Calming Blankets
Hi Lorenah,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Disappointing for my 6 year olds with additional needs
I ordered 2 kids bamboo weighted blankets. As other reviews have said, no blankets arrived. No response to email asking for an update. Hard to understand why the offer is still live on their site when they clearly can’t fulfil the orders. Avoid. I really hope the reviews make the company sort this out. I expect many people ordering, like myself, have vulnerable kids with additional needs, and parents under a lot of pressure. Really not cool.
November 25, 2023
Unprompted review
Reply from Calming Blankets
Hi there,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Absolute joke
Absolute joke, I’d give zero stars if I could. Same old rubbish, warehouse issues, order prepared for dispatch.
5 weeks have now passed. No blanket, unable to cancel or get a refund and emails going unanswered.
After pushing they have sent me a Royal Mail tracking ref but guess what, 3 days have passed and it’s still not in transit.
Seek refunds from your card company ASAP.
How they ever thought they could pull off calming blankets uk when they are based in Adelaide Australia is beyond me.
Good luck everyone.
December 6, 2023
Unprompted review
Reply from Calming Blankets
Hi there,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Updated: Similar experience to recent reviews
UPDATE
50 days after paying for a blanket it has now arrived. It’s clear that the company was inundated and unable to fulfil so many orders. I hope they are able to resolve their supply chain in the long term, because despite an annoying customer experience the blanket itself is fabulous.
Original experience
Similar experience to recent reviews. I think that that as a small business previously able to handle order volumes, they were not expecting a significant increase in orders (sale prices were attractive) and are simply not able to scale their supply chain. They need to read these reviews, stop taking orders until they have cleared their backlog, sort out their supply chain and understand the importance of honesty in customer service. I fully support small businesses, but they won’t be in business for much longer unless they take decisive action now. They’ve had my money for 47 days. In the UK they are in contravention of the Consumer Rights Act 2015.
December 5, 2023
Unprompted review
Reply from Calming Blankets
Hi Niki,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Do not buy anything from these!
Do not, I repeat DO NOT, order anything from this company. Zero order updates, zero customer service. BELIEVE the poor recent reviews on here, they are all bang on. Pure swindlers taking cash for orders they clearly cannot fulfill
December 5, 2023
Unprompted review
Reply from Calming Blankets
Hi there,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
1 month later, still not arrived
I placed my order on the 4th November and have emailed several times since to try to ascertain where it is. I've still not received it and keep being told simply that it'll be 7 business days from the day I receive their response. Well, that's not happened, and I'm really not feeling very calm about it.
December 4, 2023
Unprompted review
Reply from Calming Blankets
Hi Lyra,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Same issue as everyone else
Same issue as everyone else, ordered at the start of November for someone’s birthday, received the spare cover after over a week, then another 2 weeks later, no sign of the blanket. Customer service unhelpful, going to cancel and refund now.
November 9, 2023
Unprompted review
Reply from Calming Blankets
Hi Sam,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Shocking Customer Service. Money taken but no product after a month
Shocking Customer Service. Avoid avoid avoid. Ordered my blanket on 1st November and like other reviewers my order still hasn't been processed or despatched. I have sent multiple emails, which were originally answered but are now ignored. The company said that they were "overwhelmed with orders" and should expect an additional 7 days to their usual 72 hours ...4 weeks ago! Despite the "overwhelm" at the beginning of November I still saw the adverts and the offer being ran for the whole of December.
Am now asking for a refund as I have found a blanket with someone who will fulfil the order, but am getting no response. I will shortly be reporting the purchase as fraudulent to my credit card company.
November 1, 2023
Unprompted review
Reply from Calming Blankets
Hi Sally,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
Avoid - Sketchy handling and waiting 5+ weeks with no word on delivery
I ordered mine on the 29th October. After 2 weeks of hearing nothing, I emailed to ask why I hadn’t received it yet and got an automated response followed quickly by ‘Irene’ apologising for the delay, a story about warehouse issues, and assurance that I could get a refund if desired but I should get a delivery date in the next few days. I decide to leave it, after all I understand things happen. Two weeks later I send another email asking what’s happening, receive another automated message and once again quickly followed by another email from ‘Irene’ to say sorry and it’s going to be sorted very soon. She once again said a full refund could be given but I bite my lip and decide to wait. This past week, with zero word on what’s happening, I email a third time to say ‘I want a refund because this is ridiculous’. No reply. No refund. Yet I’m getting marketing emails and non-stop advertisements promising 3-5 day delivery on orders.
I paid with my credit card so I’m going to my bank. Honestly, the reviews before now had been good so I’m hoping this is just horrendous handling of a stock situation but that still isn’t good enough, and I’d avoid ordering. Such a pain, extremely disrespectful, and coming across as a scam at this point.
October 29, 2023
Unprompted review
Reply from Calming Blankets
Hi Greer,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
I’ve emailed to cancel after reading…
I’ve emailed to cancel after reading the reviews. I to have paid on my credit card so hopefully I’ll get my money back
November 26, 2023
Unprompted review
Reply from Calming Blankets
Hi Helene,
We're deeply sorry for the inconvenience you've faced with your order.
Due to external issues with our contracted fulfilment provider, we have been unable to fulfil orders and give timely outcomes/information to our customers.
We acknowledge that you may have outstanding issues or inquiries, and we apologise for the inconvenience this has caused. Until we can resolve these issues, we will be holding on new orders and have put new procedures in place to help existing customers.
We will be available to address existing customer issues via email for the next few weeks at help@calmingblankets.com.
Please reach out before then so we can assist you to the best of our ability.
Warm regards,
The Calming Blankets Team x
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