Bad customer service
Bad customer service, returned my purchase within the policy and they haven’t refunded me. Had to get it through my credit card. Never again
September 6, 2024
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.6
Poor
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad customer support from this designer brand: you don't get what you pay for
Ordered 9 pairs of CK underwear in July 2021 online. One discounted item was accidentally left out from the order. No worries, mistakes happen.
I asked them to send it, but they told me to order from the site. I would have to pay for shipping again and wouldn't have the discount that I had before.
They were unable to offer me the same price for this item that I had already paid: I would have to pay more.
Worst of all:
Have had to email the customer service team since July 2021 about it. Every time it's a different person who says a different thing and doesn't have continuity or read previous emails. Have to explain yourself over and over.
Unfortunately, the manager was still not able to offer a better deal or any goodwill to make things right.
Been a CK customer for a decade, especially for underwear: 90% of my underwear is from CK. Now I'm going to be buying other brands.
January 27, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.