The Cambridge Confectionery Co. Reviews 

8
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Written by the company

Handmade chocolates, fudge and sweet treats from Cambridgeshire. Thoughtful gifts, indulgent treats and personalised creations, made with care by the team behind Calico Cottage.


Contact info

3.4

Average

TrustScore 3.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(8)

8 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a pouch a their jelly sweets…

I bought a pouch a their jelly sweets from a local shop and they are the best sweet selection we (adults and children) have tasted with a great selection of different types.

I then called because I wanted to know if I could buy them direct. The lady could not have been more helpful - she sent me an email to advise the website had been restocked and I made an order.

Really looking forward to receiving them.

Thank you

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I love their dark chocolate raspberry…

I love their dark chocolate raspberry bars, not keen on the white chocolate and I’m a huge fan of white chocolate so that’s a shame, but I was so impressed with the competence of the customer service, they absolutely deserve 5 stars.
Firstly, I put an order in at the height of a heatwave lol - they kindly emailed me to ask if I would mind waiting as they didn’t want the chocolate to melt in transit. I was very grateful for this as I didn’t consider that at all! I gladly waited, then we had an unfortunate experience with evri. My order was delayed even further. But they had the whole order re dispatched via dpd and I received it the next day. Above and beyond. You have a returning customer in me. Many thanks.

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Bassetts they are not !

My Daughter knowing I was a lifetime fan of Liquorice Allsorts bought me the largest bag she could find from the Cambridge Confectionery Co for Fathers Day. Could not resist opened before the day, they are the worst sweets I have ever tasted. Had five rest going to landfill. Reminds me of when I inadvertently had a mouthful of petrol, yes they are that bad. This "Classic Assortment" is to be avoided at all cost. If I could have given the product zero stars I would have.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

Awful chocolates

Awful chocolates. Some are so hard you can hardly bite into them, if you compare these to other quality chocolates they are quite simply substandard, the fudge is edible but again much better tasting/quality fudge out there, won’t be buying again.

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately the Cambridge…

Unfortunately the Cambridge Confectionery chocolate tastes awful. I like lots of different chocolates, Cadbury, Galaxy, Yorkie, hotel chocolat, all supermarket own brand chocolate so a pretty wide range but ccc chocolate tastes weiovery unchocolatey!?

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Have ordered on two occasions, both brilliant

Have ordered on two occasions, both for Birthdays after receiving some myself.

Amazing chocolate and incredible customer service. noticed a mistake on the shipping info I entered, called up and was helped kindly and quickly and they wrote a birthday note without ask.

Will recommend to all

May 19, 2026
Unprompted review
Rated 2 out of 5 stars

Uses palm oil

I was disappointed that the ingredients contained palm oil. I had hoped that a high quality Belgian chocolate was used but other than that the chocolates were okay but not exceptional for the high price tag.

January 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look